{{-- ══════════════════════════════════════════════════════════════ Channel Bar – Call · Email · SMS ══════════════════════════════════════════════════════════════ --}}

{{-- ── Call Institute ── --}} @if($model instanceof \App\Models\Client\Client)

@endif {{-- ── Email ── --}}

Email @if($emailValidity) {{ $emailValidity->validity->label() }} @endif

@if($emailValidity?->email)

@elseif($emailValidity?->reason)

@else

—

@endif

@can('communications.send.email') @else @endcan

SMS @if($smsValidity) {{ $smsValidity->validity->label() }} @endif

@if($smsValidity?->phone)

@elseif($smsValidity?->reason)

@else

—

@endif

@can('communications.send.sms') @else @endcan

{{-- /row --}} {{-- ══════════════════════════════════════════════════════════════ Inline Compose Panel ══════════════════════════════════════════════════════════════ --}} {{-- ══════════════════════════════════════════════════════════════ Activity Feed ══════════════════════════════════════════════════════════════ --}}

Activity

@if($activities->isEmpty())

No activity yet.

@else

@foreach($activities as $activity) @if($activity['kind'] === 'call') @php $comm = $activity['data']; @endphp

{{ $comm->started_at?->diffForHumans() }} @if($comm->agent) · {{ $comm->agent->name_first }} @endif @if($comm->recordings->isNotEmpty()) · Recorded @endif

$comm->status === 'completed', 'text-bg-danger' => in_array($comm->status, ['failed', 'missed']), 'text-bg-warning' => $comm->status === 'voicemail', 'text-bg-secondary' => !in_array($comm->status, ['completed', 'failed', 'missed', 'voicemail']), ])>{{ ucfirst(str_replace('_', ' ', $comm->status)) }}

{{-- Waveform player for completed recordings --}} @foreach($comm->recordings->where('status', 'completed') as $rec)

Could not load audio.

00:00 / {{ $rec->duration_label }}

{{-- ── Synapse Panel ── --}} @php $st = $rec->synapseTranscript; $cs = $rec->callScore; $dp = $rec->dataProtectionAudit; $hasT = $st && $st->status === 'completed'; $hasS = $cs && $cs->status === 'completed' && $cs->is_initial_call === true; $hasDp = $dp && $dp->status === 'completed'; $canExpand = $hasT || $hasS || $hasDp; $autoOpen = ($hasS && ($cs->auto_fail || !$cs->passed)) || ($hasDp && $dp->result === 'FAIL'); $secLabels = [ 'introduction_identity_recording' => 'Intro & ID', 'vulnerability_wellbeing' => 'Wellbeing', 'purpose_of_call' => 'Purpose', 'client_options_funding' => 'Options & Funding', 'private_funding_fees' => 'Fees', 'no_guarantee_scope_waiver' => 'Scope & Waiver', 'cancellation_pressure' => 'Cancellation', 'aml_identity_verification' => 'AML / ID', 'information_gathering' => 'Info & Statements', 'payment_types_next_steps' => 'Payments & Next Steps', ]; @endphp

@if(!$st) No transcript yet @elseif($st->status === 'processing') Transcribing… @elseif($st->status === 'failed') Transcription failed @elseif(!$cs) Transcript ready @elseif($cs->status === 'processing') Analysing… @elseif($cs->status === 'failed') Analysis failed @elseif($cs->status === 'completed' && $cs->is_initial_call === null) Not Applicable No scoreable content @elseif($cs->status === 'completed' && $cs->is_initial_call === false) Follow-up @if($dp?->status === 'processing') Checking data protection… @elseif($dp?->status === 'failed') Data-protection analysis failed @elseif($hasDp) DP {{ $dp->result }} {{ $dp->number_of_checks_confirmed }} checks confirmed @else Compliance scoring not applicable @endif @elseif($cs->status === 'completed' && $cs->is_initial_call === true) Initial Call @if($cs->auto_fail) AUTO FAIL @elseif($cs->passed) PASS @else FAIL @endif {{ $cs->risk_rating_label }} {{ $cs->total_score }}/100 @endif

{{-- Re-fetch audio --}} @if($hasT) @endif @if($canExpand) @endif

{{-- Expandable body --}} @if($canExpand)

@if($hasDp)

Data-protection check: {{ $dp->result }} · {{ $dp->number_of_checks_confirmed }} confirmed · {{ $dp->completed_at_outset ? 'completed at outset' : 'not completed at outset' }}

@if($dp->reasoning)

@endif @if(!empty($dp->evidence))

Evidence: {{ implode(' · ', $dp->evidence) }}

@endif

@endif {{-- Score breakdown --}} @if($hasS) {{-- Auto-fail triggers --}} @if($cs->auto_fail && !empty($cs->auto_fail_triggers))

Automatic fail triggers

@foreach($cs->auto_fail_triggers as $trigger) @php $trigger = is_array($trigger) ? $trigger : ['trigger' => (string) $trigger]; @endphp

@if(!empty($trigger['reason']))

@endif @if(!empty($trigger['evidence']))

Evidence: {{ $trigger['evidence'] }}

@endif @if(!empty($trigger['related_wording_considered']))

Related wording considered: {{ $trigger['related_wording_considered'] }}

@endif

@endforeach

@endif @php $sectionScores = $cs->section_scores; if (is_string($sectionScores)) { $decoded = json_decode($sectionScores, true); $sectionScores = is_array($decoded) ? $decoded : []; } $sectionScores = is_array($sectionScores) ? $sectionScores : []; @endphp {{-- Coloured section score cards --}} @if(!empty($sectionScores))

@foreach($cs->section_scores as $key => $sec) @php $score = (int) ($sec['score'] ?? 0); $max = max((int) ($sec['max'] ?? 0), 1); $percentage = round(($score / $max) * 100); $colour = match (true) { $percentage >= 80 => [ 'background' => '#ecfdf5', 'border' => '#a7f3d0', 'text' => '#047857', 'bar' => '#10b981', 'icon' => 'mdi-check-circle', ], $percentage >= 50 => [ 'background' => '#fffbeb', 'border' => '#fde68a', 'text' => '#b45309', 'bar' => '#f59e0b', 'icon' => 'mdi-alert-circle', ], default => [ 'background' => '#fef2f2', 'border' => '#fecaca', 'text' => '#b91c1c', 'bar' => '#ef4444', 'icon' => 'mdi-close-circle', ], }; @endphp

{{ $secLabels[$key] ?? \Illuminate\Support\Str::headline($key) }}

{{ $score }}/{{ $max }}

{{ $percentage }}% @if($percentage >= 80) Good @elseif($percentage >= 50) Partial @else Missing @endif

@if(!empty($sec['notes']))

@endif

@endforeach

@endif {{-- Compliance summary --}} @if($cs->summary)

Compliance summary

@endif @if($hasT)

@endif @endif {{-- AI Summary + Sentiment (AssemblyAI) --}} @if($hasT && ($st->ai_summary || $st->sentiment_data))

@if($st->ai_summary)

Summary {{ $st->ai_summary }}

@endif @if($st->sentiment_data) @php $sb = $st->sentiment_breakdown; @endphp

Sentiment

{{ $sb['positive'] ?? 0 }}% {{ $sb['neutral'] ?? 0 }}% {{ $sb['negative'] ?? 0 }}%

@endif

@endif {{-- Transcript --}} @if($hasT)

{{ $st->formatted_transcript }}

@endif

{{-- /synapse panel --}} @endforeach @if($comm->call?->notes)

@endif

@else @php $msg = $activity['data']; @endphp

@if($msg->channel->value === 'email') {{ $msg->recipient_email ?? '—' }} @else {{ $msg->recipient_phone ?? '—' }} @endif @if($msg->template) · via {{ $msg->template->name }} @endif @if($msg->creator) · {{ $msg->creator->name }} @elseif($msg->origin_type) · {{ $msg->origin_type->label() }} @endif · {{ $msg->created_at?->diffForHumans() }}

@if($msg->failure_reason)

@endif

@endif @endforeach @if($activities->hasPages())

@endif

{{-- ══════════════════════════════════════════════════════════════ Message Detail Offcanvas ══════════════════════════════════════════════════════════════ --}}

@if($selectedMessage)

{{ $selectedMessage->subject ?: ucfirst($selectedMessage->channel->value) . ' Message' }}

@else

Message Detail

@endif

@if($selectedMessage) @php $m = $selectedMessage; @endphp {{-- ── Tabs ── --}}

From: @if($m->sender_display && $m->sender_value && $m->sender_display !== $m->sender_value) {{ $m->sender_display }} <{{ $m->sender_value }}> @else {{ $m->sender_display ?: $m->sender_value ?: '—' }} @endif
To: @if($m->recipient_name && ($m->recipient_email ?: $m->recipient_phone)) {{ $m->recipient_name }} <{{ $m->recipient_email ?: $m->recipient_phone }}> @else {{ $m->recipient_name ?: ($m->recipient_email ?: ($m->recipient_phone ?: '—')) }} @endif
Reply-to: {{ $m->reply_to }}
Template: {{ $m->template->name }}
Sent by: @if($m->creator){{ $m->creator->name }} @elseif($m->origin_type){{ $m->origin_type->label() }} @else—@endif
{{ $label }}: {{ $ts->format('d M Y, H:i') }} ({{ $ts->diffForHumans() }})
Reason: {{ $m->failure_reason }}

@if($m->channel->value === 'email') @if($m->body_html)

{!! $m->body_html !!}

@elseif($m->body_text)

{{ $m->body_text }}

@else

No message body.

@endif @else

                                    {{ $m->body_text ?: '—' }}
                                

@endif

{{-- Attachments --}} @if($m->attachments->isNotEmpty())

Attachments ({{ $m->attachments->count() }})

@foreach($m->attachments as $att)

@if($att->size)

{{ number_format($att->size / 1024, 1) }} KB

@endif

@endforeach

@endif

@if($m->events->isEmpty())

No events recorded yet.

@else

{{ $event->event_type->label() }} @if($event->mapped_status) → {{ $event->mapped_status->label() }} @endif

{{ $event->occurred_at?->format('d M Y, H:i:s') }} ({{ $event->occurred_at?->diffForHumans() }})
@if($event->provider_event_id)
{{ $event->provider_event_id }}
@endif

@endif

{{-- /tab-content --}} @else

No message selected.

@endif

@script @endscript