@php $statusBadge = [ 'available' => 'bg-success', 'busy' => 'bg-danger', 'wrap_up' => 'bg-warning text-dark', 'do_not_disturb' => 'bg-secondary', 'offline' => 'bg-light text-muted border', ]; $statusIcon = [ 'available' => 'mdi-account-check-outline', 'busy' => 'mdi-phone-in-talk', 'wrap_up' => 'mdi-clipboard-text-outline', 'do_not_disturb' => 'mdi-minus-circle-outline', 'offline' => 'mdi-account-off-outline', ]; @endphp {{-- ── Page header ── --}}

Dialler Dashboard

Live — updates every 10 seconds

Live

{{-- ══════════════════════════════════════════════════════ --}} {{-- ROW 1 — STAT CARDS --}} {{-- ══════════════════════════════════════════════════════ --}}

Active Calls

Available Agents

{{ $availableCount }} / {{ $workspaceAgentCount }}

Missed Today

Voicemails

{{-- ══════════════════════════════════════════════════════ --}} {{-- ROW 2 — AGENT AVAILABILITY + ACTIVE CALLS --}} {{-- ══════════════════════════════════════════════════════ --}}

Agent Availability

{{ $agentStatuses->count() }} agents

@if($agentStatuses->isEmpty())

No agents registered

@else

@if($canViewAllWorkspaces) @endif @foreach($agentStatuses as $s) @if($canViewAllWorkspaces) @endif @endforeach

Agent	Workspace	Status	Since
{{ $s->agent?->name_first }} {{ $s->agent?->name_last }}	{{ $s->solicitor?->name ?? '—' }}	{{ str_replace('_', ' ', ucwords($s->status)) }}	{{ $s->status_changed_at?->diffForHumans() ?? '—' }}

@endif

Call Log

{{ $callLogs->total() }} calls

Loading calls...

@if($callLogs->isEmpty())

No calls match the selected filters

@else

@foreach($callLogs as $communication) @php $call = $communication->call; $communicable = $communication->communicable; $externalNumber = $communication->direction === 'inbound' ? $call?->from_number : $call?->to_number; $callerLabel = $communicable && method_exists($communicable, 'getCallableLabel') ? $communicable->getCallableLabel() : ($call?->target_label ?: 'Unknown caller'); $clientUrl = $communicable instanceof \App\Models\Client\Client ? route('clients.show', $communicable) : null; $callStatusClass = match($communication->status) { 'completed' => 'bg-soft-success text-success', 'in_progress', 'ringing' => 'bg-soft-primary text-primary', 'missed' => 'bg-soft-warning text-warning', 'voicemail', 'failed' => 'bg-soft-danger text-danger', default => 'bg-soft-secondary text-secondary', }; @endphp @endforeach

Caller	Status	Time
@if($clientUrl) {{ $callerLabel }} @else {{ $callerLabel }} @endif {{ $externalNumber ?: '—' }}	{{ str($communication->status)->replace('_', ' ')->title() }}	{{ $communication->started_at?->format('H:i') ?? '—' }} {{ $communication->started_at?->format('d M') }}

@endif

@if($callLogs->hasPages())

@endif

Active Calls

@if($activeCalls->isNotEmpty()) {{ $activeCalls->count() }} live @endif

@if($activeCalls->isEmpty())

No active calls

@else

@foreach($activeCalls as $comm) @php $callerLabel = $comm->communicable && method_exists($comm->communicable, 'getCallableLabel') ? $comm->communicable->getCallableLabel() : ($comm->call?->from_number ?? $comm->preview ?? '—'); @endphp @endforeach

Caller	Agent	Dir	Started
{{ $callerLabel }}	{{ $comm->agent?->name_first }} {{ $comm->agent?->name_last }}	@if($comm->direction === 'inbound') In @else Out @endif	{{ $comm->started_at?->diffForHumans() ?? '—' }}

@endif

{{-- ══════════════════════════════════════════════════════ --}} {{-- ROW 3 — MISSED CALLS + VOICEMAILS --}} {{-- ══════════════════════════════════════════════════════ --}}

Missed Calls today

@if($missedCalls->isNotEmpty()) {{ $missedCalls->count() }} @endif

@if($missedCalls->isEmpty())

No missed calls today

@else

@foreach($missedCalls as $comm) @php $callerLabel = $comm->communicable && method_exists($comm->communicable, 'getCallableLabel') ? $comm->communicable->getCallableLabel() : '—'; @endphp @endforeach

Caller	Number	Time
{{ $callerLabel }}	{{ $comm->call?->from_number ?? '—' }}	{{ $comm->started_at?->format('H:i') ?? '—' }}

@endif

Voicemails unlistened

@if($voicemails->isNotEmpty()) {{ $voicemails->count() }} @endif

@if($voicemails->isEmpty())

No unlistened voicemails

@else

@foreach($voicemails as $vm) @php $communicable = $vm->communication?->communicable; $callerLabel = $communicable && method_exists($communicable, 'getCallableLabel') ? $communicable->getCallableLabel() : ($vm->from_number ?? '—'); $clientUrl = $communicable instanceof \App\Models\Client\Client ? route('clients.show', $communicable) : null; $streamUrl = $vm->recording ? route('recordings.stream', $vm->recording) : null; $durLabel = $vm->recording?->duration_label ?? ($vm->duration ? sprintf('%02d:%02d', floor($vm->duration / 60), $vm->duration % 60) : '00:00'); @endphp @endforeach

Caller	Recording
@if($clientUrl) {{ $callerLabel }} @else {{ $callerLabel }} @endif {{ $vm->received_at?->diffForHumans() ?? '—' }}	@if($vm->recording?->hasStoredFile()) Could not load audio. 00:00 / {{ $durLabel }} @elseif($vm->recording) Processing recording… @else No recording available @endif

@endif