[2026-07-28 00:15:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 00:26:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 00:33:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 01:15:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 01:26:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 01:33:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 02:15:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 02:26:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 02:33:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 03:15:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 03:26:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 03:33:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 04:15:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 04:26:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 04:32:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 05:14:54] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 05:25:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 05:32:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 05:45:36] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA841eee65a280ede2be555fc5d6b10c3b","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0E4NDFlZWU2NWEyODBlZGUyYmU1NTVmYzVkNmIxMGMzYiIsImZyb20iOiIrNDQ3NTk0Nzc2ODQ2IiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NTIxMzkzNSJ9.rTKuPYhs4WOfG7c4tfOsgDxDdhRorXw0mxRN8ADwC4P6wR6bz19TEFowTn9mCRg5a-OfCMTHZfnM5q_ZzAUKcA%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447594776846","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447594776846","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 06:14:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 06:25:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 06:32:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 07:14:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 07:25:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 07:32:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 08:14:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 08:25:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 08:32:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 08:38:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 08:40:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":null,"resolved_phone_number_id":null,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 08:41:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 08:45:18] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13184 (client 1210, 1 handler(s)).  
[2026-07-28 08:45:33] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13185 (client 1006, 1 handler(s)).  
[2026-07-28 08:45:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 08:46:00] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13191 (client 1190, 1 handler(s)).  
[2026-07-28 08:54:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 08:54:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 08:56:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 08:57:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 08:57:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 08:57:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 08:57:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 08:57:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 08:57:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 08:58:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 08:58:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 08:58:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 08:58:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 08:58:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 08:59:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 08:59:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:00:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:00:35] production.INFO: ClassifyInboundEmailJob: message 13219 classified as 'generic' (high).  
[2026-07-28 09:04:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:04:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 09:04:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:04:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 09:04:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:04:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:05:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:05:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:05:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:05:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:05:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:06:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:07:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:07:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:08:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:08:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:10:33] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13221 (client 387, 1 handler(s)).  
[2026-07-28 09:10:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.1] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13221,
    "id": "bed313d9-01f2-466c-a52d-8436990e5d3b",
    "socket": null
}  
[2026-07-28 09:10:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.2] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13221,
    "id": "35f0b2de-8e42-4981-9816-c8d433b7ea44",
    "socket": null
}  
[2026-07-28 09:10:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.3] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13221,
    "id": "e39c11d9-3097-4885-91c7-9e207c5dd314",
    "socket": null
}  
[2026-07-28 09:10:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.4] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13221,
    "id": "5a29d398-4a4a-4d1e-83b0-8c89e250f0a8",
    "socket": null
}  
[2026-07-28 09:10:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.20] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13221,
    "id": "98c0970a-d056-46a8-a25b-86d05a461e0a",
    "socket": null
}  
[2026-07-28 09:10:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.22] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13221,
    "id": "9c13956c-e271-4949-ab0c-c7fd26fa5332",
    "socket": null
}  
[2026-07-28 09:10:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.34] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13221,
    "id": "f435b5f6-6306-406f-abac-78afccaad71f",
    "socket": null
}  
[2026-07-28 09:10:36] production.INFO: ClassifyInboundEmailJob: message 13221 classified as 'generic' (medium).  
[2026-07-28 09:11:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:14:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 09:14:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:15:34] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAa5430e34f90a902053267536ca82bc38","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3816"} 
[2026-07-28 09:15:34] production.DEBUG: TwilioController: handleOutbound {"call_id":3816,"CallSid":"CAa5430e34f90a902053267536ca82bc38","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAa5430e34f90a902053267536ca82bc38","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3816"}} 
[2026-07-28 09:16:42] production.INFO: ClassifyInboundEmailJob: message 13225 classified as 'generic' (high).  
[2026-07-28 09:16:44] production.INFO: AutoTranscribeRecordingJob: submitted recording 2631 → AssemblyAI 83b1b4d9-0663-4e6d-beb9-5344dd293832  
[2026-07-28 09:17:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:17:14] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA51fab10ab029bf45b5a09c7c8d744e7a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3817"} 
[2026-07-28 09:17:14] production.DEBUG: TwilioController: handleOutbound {"call_id":3817,"CallSid":"CA51fab10ab029bf45b5a09c7c8d744e7a","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA51fab10ab029bf45b5a09c7c8d744e7a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3817"}} 
[2026-07-28 09:17:18] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13219 (client 1200, 1 handler(s)).  
[2026-07-28 09:17:24] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13225 (client 1202, 1 handler(s)).  
[2026-07-28 09:17:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:17:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:17:46] production.DEBUG: CheckTranscriptionStatusJob: recording 2631 → AssemblyAI status=completed (check #0)  
[2026-07-28 09:17:46] production.INFO: CheckTranscriptionStatusJob: completed for recording 2631 after 0 checks.  
[2026-07-28 09:17:46] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2631. {"status":404,"body":"Not found"} 
[2026-07-28 09:17:46] production.INFO: ClassifyAndScoreCallJob: skipping recording 2631 — too short to classify (duration=28s, words=85).  
[2026-07-28 09:17:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 09:18:06] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA11a7d6ac1abe4312847f40a531be063a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3818"} 
[2026-07-28 09:18:06] production.DEBUG: TwilioController: handleOutbound {"call_id":3818,"CallSid":"CA11a7d6ac1abe4312847f40a531be063a","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA11a7d6ac1abe4312847f40a531be063a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3818"}} 
[2026-07-28 09:18:10] production.INFO: AutoTranscribeRecordingJob: submitted recording 2632 → AssemblyAI f87bd5f1-d7fb-4580-8309-1eaeef40c677  
[2026-07-28 09:18:25] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA5432315e681fd1627c1f8f5ff8e07228","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3819"} 
[2026-07-28 09:18:25] production.DEBUG: TwilioController: handleOutbound {"call_id":3819,"CallSid":"CA5432315e681fd1627c1f8f5ff8e07228","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA5432315e681fd1627c1f8f5ff8e07228","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3819"}} 
[2026-07-28 09:19:04] production.INFO: AutoTranscribeRecordingJob: submitted recording 2633 → AssemblyAI 850bf79c-979a-4690-9696-90542b44a000  
[2026-07-28 09:19:11] production.DEBUG: CheckTranscriptionStatusJob: recording 2632 → AssemblyAI status=completed (check #0)  
[2026-07-28 09:19:11] production.INFO: CheckTranscriptionStatusJob: completed for recording 2632 after 0 checks.  
[2026-07-28 09:19:11] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2632. {"status":404,"body":"Not found"} 
[2026-07-28 09:19:11] production.INFO: ClassifyAndScoreCallJob: skipping recording 2632 — too short to classify (duration=25s, words=76).  
[2026-07-28 09:20:06] production.DEBUG: CheckTranscriptionStatusJob: recording 2633 → AssemblyAI status=completed (check #0)  
[2026-07-28 09:20:06] production.INFO: CheckTranscriptionStatusJob: completed for recording 2633 after 0 checks.  
[2026-07-28 09:20:06] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2633. {"status":404,"body":"Not found"} 
[2026-07-28 09:20:09] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2633  
[2026-07-28 09:20:11] production.INFO: AutoTranscribeRecordingJob: submitted recording 2634 → AssemblyAI 2203978b-566f-4492-a03e-6be5002573a1  
[2026-07-28 09:21:12] production.DEBUG: CheckTranscriptionStatusJob: recording 2634 → AssemblyAI status=completed (check #0)  
[2026-07-28 09:21:12] production.INFO: CheckTranscriptionStatusJob: completed for recording 2634 after 0 checks.  
[2026-07-28 09:21:13] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2634. {"status":404,"body":"Not found"} 
[2026-07-28 09:21:14] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 2634  
[2026-07-28 09:21:20] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 2634. {"total_score":19,"risk_rating":"high_risk","has_sections":true} 
[2026-07-28 09:24:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:24:38] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA65284402502a223d8c213b8db9092bc2","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3820"} 
[2026-07-28 09:24:38] production.DEBUG: TwilioController: handleOutbound {"call_id":3820,"CallSid":"CA65284402502a223d8c213b8db9092bc2","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA65284402502a223d8c213b8db9092bc2","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3820"}} 
[2026-07-28 09:25:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 09:25:17] production.INFO: ExtractMessageAttachmentsJob: attachment 10001 (sectra-logo.png) skipped — unsupported type.  
[2026-07-28 09:25:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 09:25:20] production.INFO: ClassifyInboundEmailJob: message 13233 classified as 'dsar_response' (high).  
[2026-07-28 09:25:25] production.INFO: FindRelatedDsarJob: message 13233 — dsar_id=927, confidence=high.  
[2026-07-28 09:25:25] production.INFO: FindRelatedDsarJob: message 13233 linked to DSAR 927.  
[2026-07-28 09:25:25] production.INFO: FindRelatedDsarJob: saved receiver_reference '100174' for DSAR 927.  
[2026-07-28 09:25:27] production.INFO: FindRelatedDsarJob: message 13233 response_type=portal_response.  
[2026-07-28 09:25:27] production.INFO: FindRelatedDsarJob: message 13233 → triage_queue=portal_response (response_type=portal_response, dsar_id=927).  
[2026-07-28 09:25:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:25:39] production.INFO: AutoTranscribeRecordingJob: submitted recording 2635 → AssemblyAI eb00a401-8c24-4550-a57b-df0a9ca52b45  
[2026-07-28 09:25:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 09:25:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 09:25:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 09:26:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 09:26:33] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13242 (client 387, 1 handler(s)).  
[2026-07-28 09:26:33] production.INFO: ExtractMessageAttachmentsJob: attachment 10002 (image.png) skipped — unsupported type.  
[2026-07-28 09:26:33] production.INFO: ExtractMessageAttachmentsJob: attachment 10003 (image.png) skipped — unsupported type.  
[2026-07-28 09:26:33] production.INFO: ExtractMessageAttachmentsJob: attachment 10004 (image.png) skipped — unsupported type.  
[2026-07-28 09:26:33] production.INFO: ExtractMessageAttachmentsJob: attachment 10005 (image.png) skipped — unsupported type.  
[2026-07-28 09:26:33] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.1] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13242,
    "id": "09c21fdd-468a-4e28-81aa-572f45020efd",
    "socket": null
}  
[2026-07-28 09:26:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.2] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13242,
    "id": "52bb06fc-be85-4e77-8bd8-f7d3c20b4a8a",
    "socket": null
}  
[2026-07-28 09:26:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.3] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13242,
    "id": "d8c81c27-1da9-4101-bda1-e911d1caca34",
    "socket": null
}  
[2026-07-28 09:26:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.4] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13242,
    "id": "acd5247d-2fa9-430c-ac30-0d7f300e6511",
    "socket": null
}  
[2026-07-28 09:26:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.20] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13242,
    "id": "cec0ae61-0fdb-4a28-ab48-1aaa30686c97",
    "socket": null
}  
[2026-07-28 09:26:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.22] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13242,
    "id": "06c1de39-febb-47da-8e31-bfa50b6c2a83",
    "socket": null
}  
[2026-07-28 09:26:34] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.34] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100387",
    "client_id": 387,
    "client_name": "Miss Stacey Leonard",
    "message_id": 13242,
    "id": "65fdc861-f630-4c9e-9a03-85d6bcf73e96",
    "socket": null
}  
[2026-07-28 09:26:35] production.INFO: ClassifyInboundEmailJob: message 13242 classified as 'generic' (high).  
[2026-07-28 09:26:42] production.DEBUG: CheckTranscriptionStatusJob: recording 2635 → AssemblyAI status=completed (check #0)  
[2026-07-28 09:26:42] production.INFO: CheckTranscriptionStatusJob: completed for recording 2635 after 0 checks.  
[2026-07-28 09:26:42] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2635. {"status":404,"body":"Not found"} 
[2026-07-28 09:26:43] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2635  
[2026-07-28 09:27:27] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA06a1fd610cfccd4fa819e17ac59069f8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3821"} 
[2026-07-28 09:27:27] production.DEBUG: TwilioController: handleOutbound {"call_id":3821,"CallSid":"CA06a1fd610cfccd4fa819e17ac59069f8","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA06a1fd610cfccd4fa819e17ac59069f8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3821"}} 
[2026-07-28 09:27:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 09:27:32] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA5efdbdc82a40cc49b0638ef9ed739390","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3822"} 
[2026-07-28 09:27:32] production.DEBUG: TwilioController: handleOutbound {"call_id":3822,"CallSid":"CA5efdbdc82a40cc49b0638ef9ed739390","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA5efdbdc82a40cc49b0638ef9ed739390","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3822"}} 
[2026-07-28 09:28:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 09:28:28] production.INFO: AutoTranscribeRecordingJob: submitted recording 2636 → AssemblyAI 0b193e5b-e54b-42c1-996a-8076991bccf6  
[2026-07-28 09:28:52] production.INFO: AutoTranscribeRecordingJob: submitted recording 2637 → AssemblyAI c2c0968b-23a2-409a-8802-4e15c926ba2c  
[2026-07-28 09:29:29] production.DEBUG: CheckTranscriptionStatusJob: recording 2636 → AssemblyAI status=completed (check #0)  
[2026-07-28 09:29:29] production.INFO: CheckTranscriptionStatusJob: completed for recording 2636 after 0 checks.  
[2026-07-28 09:29:29] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2636. {"status":404,"body":"Not found"} 
[2026-07-28 09:29:29] production.INFO: ClassifyAndScoreCallJob: skipping recording 2636 — too short to classify (duration=26s, words=71).  
[2026-07-28 09:29:54] production.DEBUG: CheckTranscriptionStatusJob: recording 2637 → AssemblyAI status=completed (check #0)  
[2026-07-28 09:29:54] production.INFO: CheckTranscriptionStatusJob: completed for recording 2637 after 0 checks.  
[2026-07-28 09:29:55] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2637. {"status":404,"body":"Not found"} 
[2026-07-28 09:29:56] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2637  
[2026-07-28 09:30:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:30:48] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:32:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 09:32:17] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAccf9ce564801786e9d53780744abda32","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3823"} 
[2026-07-28 09:32:17] production.DEBUG: TwilioController: handleOutbound {"call_id":3823,"CallSid":"CAccf9ce564801786e9d53780744abda32","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAccf9ce564801786e9d53780744abda32","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3823"}} 
[2026-07-28 09:33:20] production.INFO: AutoTranscribeRecordingJob: submitted recording 2638 → AssemblyAI a9de913c-9f49-47c5-9ecf-47dc9ecfe61c  
[2026-07-28 09:34:21] production.DEBUG: CheckTranscriptionStatusJob: recording 2638 → AssemblyAI status=completed (check #0)  
[2026-07-28 09:34:21] production.INFO: CheckTranscriptionStatusJob: completed for recording 2638 after 0 checks.  
[2026-07-28 09:34:21] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2638. {"status":404,"body":"Not found"} 
[2026-07-28 09:34:22] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2638  
[2026-07-28 09:35:44] production.INFO: ExtractMessageAttachmentsJob: attachment 10006 (image001.png) skipped — unsupported type.  
[2026-07-28 09:35:44] production.INFO: ExtractMessageAttachmentsJob: attachment 10007 (image002.png) skipped — unsupported type.  
[2026-07-28 09:35:44] production.INFO: ExtractMessageAttachmentsJob: attachment 10008 (image003.png) skipped — unsupported type.  
[2026-07-28 09:35:44] production.INFO: ExtractMessageAttachmentsJob: attachment 10009 (image004.jpg) skipped — unsupported type.  
[2026-07-28 09:35:45] production.INFO: ClassifyInboundEmailJob: message 13257 classified as 'dsar_response' (high).  
[2026-07-28 09:35:45] production.INFO: FindRelatedDsarJob: message 13257 matched via regex reference 'DSAR-20260609-55D84D' → DSAR 3356.  
[2026-07-28 09:35:47] production.INFO: FindRelatedDsarJob: message 13257 response_type=no_record.  
[2026-07-28 09:35:47] production.INFO: FindRelatedDsarJob: message 13257 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=3356).  
[2026-07-28 09:35:47] production.INFO: FindRelatedDsarJob: message 13257 auto-set DSAR 3356 status → no records (response_type=no_record).  
[2026-07-28 09:36:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 09:37:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 09:37:36] production.INFO: ExtractMessageAttachmentsJob: attachment 10010 (image001.jpg) skipped — unsupported type.  
[2026-07-28 09:37:38] production.INFO: ClassifyInboundEmailJob: message 13258 classified as 'dsar_response' (high).  
[2026-07-28 09:37:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:37:45] production.INFO: FindRelatedDsarJob: message 13258 — dsar_id=, confidence=low.  
[2026-07-28 09:37:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:37:50] production.INFO: FindRelatedDsarJob: message 13258 response_type=delay_notice.  
[2026-07-28 09:37:50] production.INFO: FindRelatedDsarJob: message 13258 → triage_queue=dsar_updates (response_type=delay_notice, dsar_id=none).  
[2026-07-28 09:38:03] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAdc46c002173863ad52d922204b0f575b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3824"} 
[2026-07-28 09:38:03] production.DEBUG: TwilioController: handleOutbound {"call_id":3824,"CallSid":"CAdc46c002173863ad52d922204b0f575b","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAdc46c002173863ad52d922204b0f575b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3824"}} 
[2026-07-28 09:38:43] production.INFO: AutoTranscribeRecordingJob: submitted recording 2639 → AssemblyAI d8a8429d-0211-41b6-a9cf-f4c742a694a8  
[2026-07-28 09:39:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:39:44] production.DEBUG: CheckTranscriptionStatusJob: recording 2639 → AssemblyAI status=completed (check #0)  
[2026-07-28 09:39:44] production.INFO: CheckTranscriptionStatusJob: completed for recording 2639 after 0 checks.  
[2026-07-28 09:39:45] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2639. {"status":404,"body":"Not found"} 
[2026-07-28 09:39:46] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2639  
[2026-07-28 09:40:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:40:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 09:40:21] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAab8ca9d3acd380b726ec12a0908bad12","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3825"} 
[2026-07-28 09:40:21] production.DEBUG: TwilioController: handleOutbound {"call_id":3825,"CallSid":"CAab8ca9d3acd380b726ec12a0908bad12","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAab8ca9d3acd380b726ec12a0908bad12","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3825"}} 
[2026-07-28 09:42:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:45:15] production.DEBUG: temp/dsar-merged-b4e6cfa1-3821-4d36-9a5b-ca87ba8e25e9.pdf  
[2026-07-28 09:45:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:45:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 09:45:52] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc59dd7f7178bc69d445ee997d80c8c44","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3826"} 
[2026-07-28 09:45:52] production.DEBUG: TwilioController: handleOutbound {"call_id":3826,"CallSid":"CAc59dd7f7178bc69d445ee997d80c8c44","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc59dd7f7178bc69d445ee997d80c8c44","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3826"}} 
[2026-07-28 09:46:19] production.INFO: ClassifyInboundEmailJob: message 13263 classified as 'dsar_response' (high).  
[2026-07-28 09:46:26] production.INFO: FindRelatedDsarJob: message 13263 — dsar_id=, confidence=low.  
[2026-07-28 09:46:29] production.INFO: FindRelatedDsarJob: message 13263 response_type=acknowledgement.  
[2026-07-28 09:46:29] production.INFO: FindRelatedDsarJob: message 13263 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=none).  
[2026-07-28 09:46:38] production.INFO: ExtractMessageAttachmentsJob: attachment 10014 (image001.png) skipped — unsupported type.  
[2026-07-28 09:46:40] production.INFO: ClassifyInboundEmailJob: message 13264 classified as 'dsar_response' (high).  
[2026-07-28 09:46:53] production.INFO: FindRelatedDsarJob: message 13264 — dsar_id=2308, confidence=high.  
[2026-07-28 09:46:53] production.INFO: FindRelatedDsarJob: message 13264 linked to DSAR 2308.  
[2026-07-28 09:46:53] production.INFO: FindRelatedDsarJob: saved receiver_reference 'SAR26-27 - 539-Access - Redress' for DSAR 2308.  
[2026-07-28 09:46:56] production.INFO: FindRelatedDsarJob: message 13264 response_type=no_record.  
[2026-07-28 09:46:56] production.INFO: FindRelatedDsarJob: message 13264 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=2308).  
[2026-07-28 09:46:56] production.INFO: FindRelatedDsarJob: message 13264 auto-set DSAR 2308 status → no records (response_type=no_record).  
[2026-07-28 09:47:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:47:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:47:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:49:47] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA487469c26c90e5a675ea26c20ee7995f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3827"} 
[2026-07-28 09:49:47] production.DEBUG: TwilioController: handleOutbound {"call_id":3827,"CallSid":"CA487469c26c90e5a675ea26c20ee7995f","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA487469c26c90e5a675ea26c20ee7995f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3827"}} 
[2026-07-28 09:50:36] production.INFO: AutoTranscribeRecordingJob: submitted recording 2640 → AssemblyAI 7e50eb84-9a35-4f58-b0d2-348921ea9c65  
[2026-07-28 09:51:38] production.DEBUG: CheckTranscriptionStatusJob: recording 2640 → AssemblyAI status=completed (check #0)  
[2026-07-28 09:51:38] production.INFO: CheckTranscriptionStatusJob: completed for recording 2640 after 0 checks.  
[2026-07-28 09:51:38] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2640. {"status":404,"body":"Not found"} 
[2026-07-28 09:51:39] production.INFO: ClassifyAndScoreCallJob: skipping recording 2640 — too short to classify (duration=28s, words=69).  
[2026-07-28 09:53:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 09:56:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 09:56:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 09:58:32] production.INFO: ClassifyInboundEmailJob: message 13273 classified as 'generic' (high).  
[2026-07-28 09:59:05] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13273 (client 1082, 1 handler(s)).  
[2026-07-28 09:59:29] production.INFO: AutoTranscribeRecordingJob: submitted recording 2641 → AssemblyAI 943886a0-01dc-43c1-a40b-221444a645e4  
[2026-07-28 09:59:53] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA39816b785cfed37e22af40e78e879d00","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3828"} 
[2026-07-28 09:59:53] production.DEBUG: TwilioController: handleOutbound {"call_id":3828,"CallSid":"CA39816b785cfed37e22af40e78e879d00","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA39816b785cfed37e22af40e78e879d00","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3828"}} 
[2026-07-28 10:00:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:00:30] production.DEBUG: CheckTranscriptionStatusJob: recording 2641 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:00:31] production.INFO: CheckTranscriptionStatusJob: completed for recording 2641 after 0 checks.  
[2026-07-28 10:00:31] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2641. {"status":404,"body":"Not found"} 
[2026-07-28 10:00:31] production.DEBUG: ClassifyAndScoreCallJob: recording 2641 marked 'initial' by agent disposition; skipping classifier.  
[2026-07-28 10:00:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:00:51] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 2641. {"total_score":90,"risk_rating":"low_risk","has_sections":true} 
[2026-07-28 10:01:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 10:01:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 10:01:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 10:04:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 10:04:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 10:04:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 10:05:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 10:08:16] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA0d821044910033c783d101032cb1984d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3829"} 
[2026-07-28 10:08:16] production.DEBUG: TwilioController: handleOutbound {"call_id":3829,"CallSid":"CA0d821044910033c783d101032cb1984d","From":"client:agent_production_37","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA0d821044910033c783d101032cb1984d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3829"}} 
[2026-07-28 10:09:25] production.INFO: AutoTranscribeRecordingJob: submitted recording 2642 → AssemblyAI ac42c8cf-6482-4a04-8dd9-1297fe4b5983  
[2026-07-28 10:09:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 10:09:52] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA6ea343c6d4364f08f0932e485edbc0e0","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0E2ZWEzNDNjNmQ0MzY0ZjA4ZjA5MzJlNDg1ZWRiYzBlMCIsImZyb20iOiIrNDQ3NzcxMjQ0MDIxIiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NTIyOTc5MSJ9.eRONAAjX4xE9dfqwKQceWSm6owrHhWbS1nYJV7C07dEFAEQsBZs1nlRlX-WhAoHkQRTrizVtWW341i61bjNSzA%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447771244021","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447771244021","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 10:10:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 10:10:25] production.DEBUG: CheckTranscriptionStatusJob: recording 2642 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:10:25] production.INFO: CheckTranscriptionStatusJob: completed for recording 2642 after 0 checks.  
[2026-07-28 10:10:26] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2642. {"status":404,"body":"Not found"} 
[2026-07-28 10:10:28] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 2642  
[2026-07-28 10:11:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 10:12:51] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA6ea343c6d4364f08f0932e485edbc0e0","DialCallSid":"CAc40f3e5493fd5b195a5b697e470c0940","DialCallStatus":"completed","DialCallDuration":"175"} 
[2026-07-28 10:13:04] production.INFO: AutoTranscribeRecordingJob: submitted recording 2643 → AssemblyAI 27d8d344-d21b-4279-b86d-7a8312dd94c5  
[2026-07-28 10:14:05] production.DEBUG: CheckTranscriptionStatusJob: recording 2643 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:14:05] production.INFO: CheckTranscriptionStatusJob: completed for recording 2643 after 0 checks.  
[2026-07-28 10:14:05] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2643. {"status":404,"body":"Not found"} 
[2026-07-28 10:14:05] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2643.  
[2026-07-28 10:14:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 10:14:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 10:15:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 10:16:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 10:16:34] production.INFO: ExtractMessageAttachmentsJob: attachment 10015 (image001.png) skipped — unsupported type.  
[2026-07-28 10:16:36] production.INFO: ClassifyInboundEmailJob: message 13280 classified as 'dsar_response' (high).  
[2026-07-28 10:16:36] production.INFO: FindRelatedDsarJob: message 13280 matched via regex reference 'DSAR-20260720-1FFCB5' → DSAR 3993.  
[2026-07-28 10:16:37] production.INFO: FindRelatedDsarJob: message 13280 response_type=no_record.  
[2026-07-28 10:16:37] production.INFO: FindRelatedDsarJob: message 13280 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=3993).  
[2026-07-28 10:16:37] production.INFO: FindRelatedDsarJob: message 13280 auto-set DSAR 3993 status → no records (response_type=no_record).  
[2026-07-28 10:17:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 10:18:25] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CAc8e92b5f87e6cdb6a05260eb50da3b85","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3831"} 
[2026-07-28 10:18:25] production.DEBUG: TwilioController: handleOutbound {"call_id":3831,"CallSid":"CAc8e92b5f87e6cdb6a05260eb50da3b85","From":"client:agent_production_39","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CAc8e92b5f87e6cdb6a05260eb50da3b85","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3831"}} 
[2026-07-28 10:18:34] production.INFO: ClassifyInboundEmailJob: message 13281 classified as 'generic' (high).  
[2026-07-28 10:19:07] production.INFO: AutoTranscribeRecordingJob: submitted recording 2644 → AssemblyAI a7ffcfd7-479f-4199-9adc-3fa8bebf4246  
[2026-07-28 10:19:09] production.INFO: ClassifyInboundEmailJob: message 13282 classified as 'dsar_response' (high).  
[2026-07-28 10:19:09] production.INFO: FindRelatedDsarJob: message 13282 matched via regex reference 'DSAR-20260721-EF646B' → DSAR 4011.  
[2026-07-28 10:19:11] production.INFO: FindRelatedDsarJob: message 13282 response_type=portal_response.  
[2026-07-28 10:19:11] production.INFO: FindRelatedDsarJob: message 13282 → triage_queue=portal_response (response_type=portal_response, dsar_id=4011).  
[2026-07-28 10:20:09] production.DEBUG: CheckTranscriptionStatusJob: recording 2644 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:20:09] production.INFO: CheckTranscriptionStatusJob: completed for recording 2644 after 0 checks.  
[2026-07-28 10:20:09] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2644. {"status":404,"body":"Not found"} 
[2026-07-28 10:20:10] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2644  
[2026-07-28 10:20:10] production.ERROR: ClassifyAndScoreCallJob: failed for recording 2644. {"error":"SQLSTATE[42S02]: Base table or view not found: 1146 Table 'fintrixorcouk_ha.data_protection_audits' doesn't exist (Connection: mysql, Host: 127.0.0.1, Port: 3306, Database: fintrixorcouk_ha, SQL: select * from `data_protection_audits` where `recording_id` = 2644 limit 1)"} 
[2026-07-28 10:20:10] production.ERROR: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'fintrixorcouk_ha.data_protection_audits' doesn't exist (Connection: mysql, Host: 127.0.0.1, Port: 3306, Database: fintrixorcouk_ha, SQL: select * from `data_protection_audits` where `recording_id` = 2644 limit 1) {"exception":"[object] (Illuminate\\Database\\QueryException(code: 42S02): SQLSTATE[42S02]: Base table or view not found: 1146 Table 'fintrixorcouk_ha.data_protection_audits' doesn't exist (Connection: mysql, Host: 127.0.0.1, Port: 3306, Database: fintrixorcouk_ha, SQL: select * from `data_protection_audits` where `recording_id` = 2644 limit 1) at /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php:838)
[stacktrace]
#0 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(794): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure))
#1 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(411): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure))
#2 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(3505): Illuminate\\Database\\Connection->select('select * from `...', Array, true)
#3 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(3490): Illuminate\\Database\\Query\\Builder->runSelect()
#4 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(4080): Illuminate\\Database\\Query\\Builder->{closure:Illuminate\\Database\\Query\\Builder::get():3489}()
#5 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(3489): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure))
#6 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php(902): Illuminate\\Database\\Query\\Builder->get(Array)
#7 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php(884): Illuminate\\Database\\Eloquent\\Builder->getModels(Array)
#8 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(366): Illuminate\\Database\\Eloquent\\Builder->get(Array)
#9 /home/fintrixorcouk/public_html/ha/app/Jobs/Synapse/ClassifyAndScoreCallJob.php(189): Illuminate\\Database\\Eloquent\\Builder->first()
#10 /home/fintrixorcouk/public_html/ha/app/Jobs/Synapse/ClassifyAndScoreCallJob.php(112): App\\Jobs\\Synapse\\ClassifyAndScoreCallJob->excludeExistingDataProtectionAudit()
#11 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): App\\Jobs\\Synapse\\ClassifyAndScoreCallJob->handle()
#12 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/Util.php(43): Illuminate\\Container\\BoundMethod::{closure:Illuminate\\Container\\BoundMethod::call():35}()
#13 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(96): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure))
#14 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(35): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure))
#15 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/Container.php(799): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL)
#16 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(129): Illuminate\\Container\\Container->call(Array)
#17 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Bus\\Dispatcher->{closure:Illuminate\\Bus\\Dispatcher::dispatchNow():126}(Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob))
#18 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob))
#19 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(133): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#20 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(136): Illuminate\\Bus\\Dispatcher->dispatchNow(Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob), false)
#21 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Queue\\CallQueuedHandler->{closure:Illuminate\\Queue\\CallQueuedHandler::dispatchThroughMiddleware():129}(Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob))
#22 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob))
#23 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(129): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#24 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(70): Illuminate\\Queue\\CallQueuedHandler->dispatchThroughMiddleware(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob))
#25 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Jobs/Job.php(102): Illuminate\\Queue\\CallQueuedHandler->call(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Array)
#26 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(504): Illuminate\\Queue\\Jobs\\Job->fire()
#27 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(454): Illuminate\\Queue\\Worker->process('database', Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Object(Illuminate\\Queue\\WorkerOptions))
#28 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(212): Illuminate\\Queue\\Worker->runJob(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), 'database', Object(Illuminate\\Queue\\WorkerOptions))
#29 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(149): Illuminate\\Queue\\Worker->daemon('database', 'default', Object(Illuminate\\Queue\\WorkerOptions))
#30 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(132): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'default')
#31 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle()
#32 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/Util.php(43): Illuminate\\Container\\BoundMethod::{closure:Illuminate\\Container\\BoundMethod::call():35}()
#33 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(96): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure))
#34 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(35): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure))
#35 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/Container.php(799): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL)
#36 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Console/Command.php(211): Illuminate\\Container\\Container->call(Array)
#37 /home/fintrixorcouk/public_html/ha/vendor/symfony/console/Command/Command.php(341): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle))
#38 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Console/Command.php(180): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle))
#39 /home/fintrixorcouk/public_html/ha/vendor/symfony/console/Application.php(1117): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#40 /home/fintrixorcouk/public_html/ha/vendor/symfony/console/Application.php(356): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#41 /home/fintrixorcouk/public_html/ha/vendor/symfony/console/Application.php(195): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#42 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(198): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#43 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(1235): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#44 /home/fintrixorcouk/public_html/ha/artisan(16): Illuminate\\Foundation\\Application->handleCommand(Object(Symfony\\Component\\Console\\Input\\ArgvInput))
#45 {main}

[previous exception] [object] (PDOException(code: 42S02): SQLSTATE[42S02]: Base table or view not found: 1146 Table 'fintrixorcouk_ha.data_protection_audits' doesn't exist at /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php:420)
[stacktrace]
#0 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(420): PDO->prepare('select * from `...')
#1 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(827): Illuminate\\Database\\Connection->{closure:Illuminate\\Database\\Connection::select():411}('select * from `...', Array)
#2 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(794): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure))
#3 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(411): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure))
#4 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(3505): Illuminate\\Database\\Connection->select('select * from `...', Array, true)
#5 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(3490): Illuminate\\Database\\Query\\Builder->runSelect()
#6 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(4080): Illuminate\\Database\\Query\\Builder->{closure:Illuminate\\Database\\Query\\Builder::get():3489}()
#7 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(3489): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure))
#8 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php(902): Illuminate\\Database\\Query\\Builder->get(Array)
#9 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php(884): Illuminate\\Database\\Eloquent\\Builder->getModels(Array)
#10 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(366): Illuminate\\Database\\Eloquent\\Builder->get(Array)
#11 /home/fintrixorcouk/public_html/ha/app/Jobs/Synapse/ClassifyAndScoreCallJob.php(189): Illuminate\\Database\\Eloquent\\Builder->first()
#12 /home/fintrixorcouk/public_html/ha/app/Jobs/Synapse/ClassifyAndScoreCallJob.php(112): App\\Jobs\\Synapse\\ClassifyAndScoreCallJob->excludeExistingDataProtectionAudit()
#13 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): App\\Jobs\\Synapse\\ClassifyAndScoreCallJob->handle()
#14 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/Util.php(43): Illuminate\\Container\\BoundMethod::{closure:Illuminate\\Container\\BoundMethod::call():35}()
#15 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(96): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure))
#16 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(35): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure))
#17 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/Container.php(799): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL)
#18 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(129): Illuminate\\Container\\Container->call(Array)
#19 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Bus\\Dispatcher->{closure:Illuminate\\Bus\\Dispatcher::dispatchNow():126}(Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob))
#20 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob))
#21 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(133): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#22 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(136): Illuminate\\Bus\\Dispatcher->dispatchNow(Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob), false)
#23 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Queue\\CallQueuedHandler->{closure:Illuminate\\Queue\\CallQueuedHandler::dispatchThroughMiddleware():129}(Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob))
#24 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob))
#25 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(129): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#26 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(70): Illuminate\\Queue\\CallQueuedHandler->dispatchThroughMiddleware(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Object(App\\Jobs\\Synapse\\ClassifyAndScoreCallJob))
#27 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Jobs/Job.php(102): Illuminate\\Queue\\CallQueuedHandler->call(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Array)
#28 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(504): Illuminate\\Queue\\Jobs\\Job->fire()
#29 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(454): Illuminate\\Queue\\Worker->process('database', Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Object(Illuminate\\Queue\\WorkerOptions))
#30 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(212): Illuminate\\Queue\\Worker->runJob(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), 'database', Object(Illuminate\\Queue\\WorkerOptions))
#31 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(149): Illuminate\\Queue\\Worker->daemon('database', 'default', Object(Illuminate\\Queue\\WorkerOptions))
#32 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(132): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'default')
#33 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle()
#34 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/Util.php(43): Illuminate\\Container\\BoundMethod::{closure:Illuminate\\Container\\BoundMethod::call():35}()
#35 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(96): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure))
#36 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(35): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure))
#37 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Container/Container.php(799): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL)
#38 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Console/Command.php(211): Illuminate\\Container\\Container->call(Array)
#39 /home/fintrixorcouk/public_html/ha/vendor/symfony/console/Command/Command.php(341): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle))
#40 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Console/Command.php(180): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle))
#41 /home/fintrixorcouk/public_html/ha/vendor/symfony/console/Application.php(1117): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#42 /home/fintrixorcouk/public_html/ha/vendor/symfony/console/Application.php(356): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#43 /home/fintrixorcouk/public_html/ha/vendor/symfony/console/Application.php(195): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#44 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(198): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#45 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(1235): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#46 /home/fintrixorcouk/public_html/ha/artisan(16): Illuminate\\Foundation\\Application->handleCommand(Object(Symfony\\Component\\Console\\Input\\ArgvInput))
#47 {main}
"} 
[2026-07-28 10:20:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 10:20:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 10:21:36] production.INFO: ExtractMessageAttachmentsJob: attachment 10016 (image001.png) skipped — unsupported type.  
[2026-07-28 10:21:39] production.INFO: ClassifyInboundEmailJob: message 13283 classified as 'dsar_response' (high).  
[2026-07-28 10:21:43] production.INFO: FindRelatedDsarJob: message 13283 — dsar_id=, confidence=medium.  
[2026-07-28 10:21:45] production.INFO: FindRelatedDsarJob: message 13283 response_type=no_record.  
[2026-07-28 10:21:45] production.INFO: FindRelatedDsarJob: message 13283 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=none).  
[2026-07-28 10:22:11] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAa09993a23bd33d2af4cd43e3d2bcd401","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3832"} 
[2026-07-28 10:22:11] production.DEBUG: TwilioController: handleOutbound {"call_id":3832,"CallSid":"CAa09993a23bd33d2af4cd43e3d2bcd401","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAa09993a23bd33d2af4cd43e3d2bcd401","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3832"}} 
[2026-07-28 10:24:43] production.INFO: ExtractMessageAttachmentsJob: attachment 10017 (image001.jpg) skipped — unsupported type.  
[2026-07-28 10:24:45] production.INFO: ClassifyInboundEmailJob: message 13284 classified as 'dsar_response' (high).  
[2026-07-28 10:24:59] production.INFO: FindRelatedDsarJob: message 13284 — dsar_id=1775, confidence=medium.  
[2026-07-28 10:24:59] production.INFO: FindRelatedDsarJob: message 13284 linked to DSAR 1775.  
[2026-07-28 10:25:00] production.INFO: FindRelatedDsarJob: message 13284 response_type=delay_notice.  
[2026-07-28 10:25:00] production.INFO: FindRelatedDsarJob: message 13284 → triage_queue=dsar_updates (response_type=delay_notice, dsar_id=1775).  
[2026-07-28 10:25:00] production.INFO: FindRelatedDsarJob: message 13284 auto-set DSAR 1775 status → acknowledged (response_type=delay_notice).  
[2026-07-28 10:25:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 10:25:17] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"JE","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA04ce98992cfe9d23c9f43d5b7d4daf99","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0EwNGNlOTg5OTJjZmU5ZDIzYzlmNDNkNWI3ZDRkYWY5OSIsImZyb20iOiIrNDQ3MzQyMzI1NzEzIiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NTIzMDcxNiJ9.QmntmeCxlb77SgU0sI6FOxdAMHLVV2ZYGWneAL7ciV9fS3elYWVUXvitvxl1_S4GEr9F_7zZBj-ivVqog7tlZQ%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447342325713","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"JE","Caller":"+447342325713","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 10:26:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 10:27:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:29:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:30:06] production.INFO: AutoTranscribeRecordingJob: submitted recording 2037 → AssemblyAI 85284b6b-da50-4120-beee-cd521a4a8c4b  
[2026-07-28 10:31:07] production.DEBUG: CheckTranscriptionStatusJob: recording 2037 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:31:07] production.INFO: CheckTranscriptionStatusJob: completed for recording 2037 after 0 checks.  
[2026-07-28 10:31:07] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2037. {"status":404,"body":"Not found"} 
[2026-07-28 10:31:07] production.INFO: ExtractMessageAttachmentsJob: attachment 10018 (image001.png) skipped — unsupported type.  
[2026-07-28 10:31:07] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2037.  
[2026-07-28 10:31:10] production.INFO: ClassifyInboundEmailJob: message 13285 classified as 'dsar_response' (high).  
[2026-07-28 10:31:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:31:15] production.INFO: FindRelatedDsarJob: message 13285 — dsar_id=2431, confidence=high.  
[2026-07-28 10:31:15] production.INFO: FindRelatedDsarJob: message 13285 linked to DSAR 2431.  
[2026-07-28 10:31:17] production.INFO: FindRelatedDsarJob: message 13285 response_type=no_record.  
[2026-07-28 10:31:17] production.INFO: FindRelatedDsarJob: message 13285 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=2431).  
[2026-07-28 10:31:17] production.INFO: FindRelatedDsarJob: message 13285 auto-set DSAR 2431 status → no records (response_type=no_record).  
[2026-07-28 10:31:22] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YT9ZBA9272R8QYKA550"} 
[2026-07-28 10:31:22] production.INFO: eSign webhook unmatched document {"document_id":"01KYM10YT9ZBA9272R8QYKA550"} 
[2026-07-28 10:31:22] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YW2WMVR2G99ZFTQCHGG"} 
[2026-07-28 10:31:22] production.INFO: eSign webhook unmatched document {"document_id":"01KYM10YW2WMVR2G99ZFTQCHGG"} 
[2026-07-28 10:31:23] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YWF0JNHQB8W6FM456TH"} 
[2026-07-28 10:31:23] production.INFO: eSign webhook unmatched document {"document_id":"01KYM10YWF0JNHQB8W6FM456TH"} 
[2026-07-28 10:31:24] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YWWDM6A3QR8Y2QVBGX3"} 
[2026-07-28 10:31:24] production.INFO: eSign webhook unmatched document {"document_id":"01KYM10YWWDM6A3QR8Y2QVBGX3"} 
[2026-07-28 10:31:24] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YYWXHV0159X8K46J581"} 
[2026-07-28 10:31:24] production.INFO: eSign webhook unmatched document {"document_id":"01KYM10YYWXHV0159X8K46J581"} 
[2026-07-28 10:31:25] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YZSVVPKRA25SJKDDXAM"} 
[2026-07-28 10:31:25] production.INFO: eSign webhook unmatched document {"document_id":"01KYM10YZSVVPKRA25SJKDDXAM"} 
[2026-07-28 10:31:25] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10Z0DWRE66PRCASSDV5WA"} 
[2026-07-28 10:31:26] production.INFO: eSign webhook unmatched document {"document_id":"01KYM10Z0DWRE66PRCASSDV5WA"} 
[2026-07-28 10:31:26] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10Z0X0JQRJ9YDZFA4DH40"} 
[2026-07-28 10:31:26] production.INFO: eSign webhook unmatched document {"document_id":"01KYM10Z0X0JQRJ9YDZFA4DH40"} 
[2026-07-28 10:31:33] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YT9ZBA9272R8QYKA550"} 
[2026-07-28 10:31:33] production.INFO: eSign webhook unmatched document {"document_id":"01KYM10YT9ZBA9272R8QYKA550"} 
[2026-07-28 10:31:33] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":956,"documents":8,"has_signing_url":true} 
[2026-07-28 10:31:33] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YW2WMVR2G99ZFTQCHGG"} 
[2026-07-28 10:31:34] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YWF0JNHQB8W6FM456TH"} 
[2026-07-28 10:31:35] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YWWDM6A3QR8Y2QVBGX3"} 
[2026-07-28 10:31:35] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YYWXHV0159X8K46J581"} 
[2026-07-28 10:31:36] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YZSVVPKRA25SJKDDXAM"} 
[2026-07-28 10:31:37] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10Z0DWRE66PRCASSDV5WA"} 
[2026-07-28 10:31:37] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10Z0X0JQRJ9YDZFA4DH40"} 
[2026-07-28 10:31:38] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM10YT9ZBA9272R8QYKA550"} 
[2026-07-28 10:31:39] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM10YW2WMVR2G99ZFTQCHGG"} 
[2026-07-28 10:31:39] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM10YWF0JNHQB8W6FM456TH"} 
[2026-07-28 10:31:40] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM10YWWDM6A3QR8Y2QVBGX3"} 
[2026-07-28 10:31:41] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM10YYWXHV0159X8K46J581"} 
[2026-07-28 10:31:41] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM10YZSVVPKRA25SJKDDXAM"} 
[2026-07-28 10:31:42] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM10Z0DWRE66PRCASSDV5WA"} 
[2026-07-28 10:31:42] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM10Z0X0JQRJ9YDZFA4DH40"} 
[2026-07-28 10:32:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 10:32:34] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM10YT9ZBA9272R8QYKA550"} 
[2026-07-28 10:32:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 10:34:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 10:34:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 10:34:51] production.INFO: AutoTranscribeRecordingJob: submitted recording 2645 → AssemblyAI 1b0484f3-92d7-4498-a79d-2924d62650be  
[2026-07-28 10:35:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:35:53] production.DEBUG: CheckTranscriptionStatusJob: recording 2645 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:35:53] production.INFO: CheckTranscriptionStatusJob: completed for recording 2645 after 0 checks.  
[2026-07-28 10:35:53] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2645. {"status":404,"body":"Not found"} 
[2026-07-28 10:35:53] production.DEBUG: ClassifyAndScoreCallJob: recording 2645 marked 'initial' by agent disposition; skipping classifier.  
[2026-07-28 10:35:59] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 2645. {"total_score":87,"risk_rating":"acceptable","has_sections":true} 
[2026-07-28 10:36:14] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA32fed6c037ff217b2b8590b23b9c7722","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3834"} 
[2026-07-28 10:36:14] production.DEBUG: TwilioController: handleOutbound {"call_id":3834,"CallSid":"CA32fed6c037ff217b2b8590b23b9c7722","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA32fed6c037ff217b2b8590b23b9c7722","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3834"}} 
[2026-07-28 10:36:18] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"GtzyXlWLMQzMfhKyD71i4j5mWNo=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} 
[2026-07-28 10:36:53] production.INFO: AutoTranscribeRecordingJob: submitted recording 2261 → AssemblyAI ca480080-8275-4dea-954b-da6a9e92d814  
[2026-07-28 10:37:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:37:22] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA3954fe6d08298d7dd5aa50e12f8ff494","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3835"} 
[2026-07-28 10:37:22] production.DEBUG: TwilioController: handleOutbound {"call_id":3835,"CallSid":"CA3954fe6d08298d7dd5aa50e12f8ff494","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA3954fe6d08298d7dd5aa50e12f8ff494","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3835"}} 
[2026-07-28 10:37:26] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"mINfnA4t7JwnuKJxzL4cnDwsy7k=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} 
[2026-07-28 10:37:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:37:55] production.DEBUG: CheckTranscriptionStatusJob: recording 2261 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:37:55] production.INFO: CheckTranscriptionStatusJob: completed for recording 2261 after 0 checks.  
[2026-07-28 10:37:55] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2261. {"status":404,"body":"Not found"} 
[2026-07-28 10:37:59] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2261  
[2026-07-28 10:38:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:38:46] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA47d4cefcddc82bcfb0f4fd2d1249a20b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3836"} 
[2026-07-28 10:38:46] production.DEBUG: TwilioController: handleOutbound {"call_id":3836,"CallSid":"CA47d4cefcddc82bcfb0f4fd2d1249a20b","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA47d4cefcddc82bcfb0f4fd2d1249a20b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3836"}} 
[2026-07-28 10:39:03] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2261  
[2026-07-28 10:39:15] production.INFO: AutoTranscribeRecordingJob: submitted recording 2646 → AssemblyAI 2ed22f03-05ec-45bf-8a9f-8709d4c97ce7  
[2026-07-28 10:39:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:39:44] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2261  
[2026-07-28 10:39:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:40:03] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAf8a2cafbf242bddfd48c7662cb875bfa","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3837"} 
[2026-07-28 10:40:03] production.DEBUG: TwilioController: handleOutbound {"call_id":3837,"CallSid":"CAf8a2cafbf242bddfd48c7662cb875bfa","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAf8a2cafbf242bddfd48c7662cb875bfa","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3837"}} 
[2026-07-28 10:40:11] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2009.  
[2026-07-28 10:40:18] production.DEBUG: CheckTranscriptionStatusJob: recording 2646 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:40:18] production.INFO: CheckTranscriptionStatusJob: completed for recording 2646 after 0 checks.  
[2026-07-28 10:40:18] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2646. {"status":404,"body":"Not found"} 
[2026-07-28 10:40:18] production.INFO: ClassifyAndScoreCallJob: skipping recording 2646 — too short to classify (duration=19s, words=49).  
[2026-07-28 10:40:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:40:45] production.INFO: AutoTranscribeRecordingJob: submitted recording 2647 → AssemblyAI 65096404-189e-46fa-b1fe-628892e2f546  
[2026-07-28 10:40:48] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2009.  
[2026-07-28 10:40:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:41:04] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAd7f8d2a3535645ba572e17778201966d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3838"} 
[2026-07-28 10:41:04] production.DEBUG: TwilioController: handleOutbound {"call_id":3838,"CallSid":"CAd7f8d2a3535645ba572e17778201966d","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAd7f8d2a3535645ba572e17778201966d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3838"}} 
[2026-07-28 10:41:17] production.INFO: AutoTranscribeRecordingJob: submitted recording 2009 → AssemblyAI 35e24975-a5be-4c44-9529-e6a4a7e93331  
[2026-07-28 10:41:47] production.DEBUG: CheckTranscriptionStatusJob: recording 2647 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:41:47] production.INFO: CheckTranscriptionStatusJob: completed for recording 2647 after 0 checks.  
[2026-07-28 10:41:48] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2647. {"status":404,"body":"Not found"} 
[2026-07-28 10:41:49] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2647  
[2026-07-28 10:41:51] production.INFO: AutoTranscribeRecordingJob: submitted recording 2648 → AssemblyAI 322ae3e1-8346-43ea-89f3-c3ccc9c0ccfd  
[2026-07-28 10:41:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:42:11] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA76ec3156fd17834fad51857daf10d37b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3839"} 
[2026-07-28 10:42:11] production.DEBUG: TwilioController: handleOutbound {"call_id":3839,"CallSid":"CA76ec3156fd17834fad51857daf10d37b","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA76ec3156fd17834fad51857daf10d37b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3839"}} 
[2026-07-28 10:42:20] production.DEBUG: CheckTranscriptionStatusJob: recording 2009 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:42:20] production.INFO: CheckTranscriptionStatusJob: completed for recording 2009 after 0 checks.  
[2026-07-28 10:42:20] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2009. {"status":404,"body":"Not found"} 
[2026-07-28 10:42:20] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2009.  
[2026-07-28 10:42:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 10:42:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 10:42:54] production.DEBUG: CheckTranscriptionStatusJob: recording 2648 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:42:54] production.INFO: CheckTranscriptionStatusJob: completed for recording 2648 after 0 checks.  
[2026-07-28 10:42:54] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2648. {"status":404,"body":"Not found"} 
[2026-07-28 10:42:54] production.INFO: ClassifyAndScoreCallJob: skipping recording 2648 — too short to classify (duration=17s, words=45).  
[2026-07-28 10:42:59] production.INFO: AutoTranscribeRecordingJob: submitted recording 2649 → AssemblyAI c7a4b4a9-ec4e-465d-812e-a672b41a60e1  
[2026-07-28 10:43:15] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA76560c29fae5b0911c79e961e0933c3a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3840"} 
[2026-07-28 10:43:15] production.DEBUG: TwilioController: handleOutbound {"call_id":3840,"CallSid":"CA76560c29fae5b0911c79e961e0933c3a","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA76560c29fae5b0911c79e961e0933c3a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3840"}} 
[2026-07-28 10:43:53] production.INFO: AutoTranscribeRecordingJob: submitted recording 2650 → AssemblyAI 75c754a3-3564-476d-a3fe-7ed09cc1677c  
[2026-07-28 10:44:00] production.DEBUG: CheckTranscriptionStatusJob: recording 2649 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:44:00] production.INFO: CheckTranscriptionStatusJob: completed for recording 2649 after 0 checks.  
[2026-07-28 10:44:00] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2649. {"status":404,"body":"Not found"} 
[2026-07-28 10:44:01] production.INFO: ClassifyAndScoreCallJob: skipping recording 2649 — too short to classify (duration=17s, words=40).  
[2026-07-28 10:44:13] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA3ccc6886442344ad57b8630be54dd5be","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3841"} 
[2026-07-28 10:44:13] production.DEBUG: TwilioController: handleOutbound {"call_id":3841,"CallSid":"CA3ccc6886442344ad57b8630be54dd5be","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA3ccc6886442344ad57b8630be54dd5be","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3841"}} 
[2026-07-28 10:44:53] production.DEBUG: CheckTranscriptionStatusJob: recording 2650 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:44:53] production.INFO: CheckTranscriptionStatusJob: completed for recording 2650 after 0 checks.  
[2026-07-28 10:44:54] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2650. {"status":404,"body":"Not found"} 
[2026-07-28 10:44:54] production.INFO: ClassifyAndScoreCallJob: skipping recording 2650 — too short to classify (duration=21s, words=41).  
[2026-07-28 10:45:43] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CAbd6ddd214bdae1c6d615bbf918429776","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3842"} 
[2026-07-28 10:45:43] production.DEBUG: TwilioController: handleOutbound {"call_id":3842,"CallSid":"CAbd6ddd214bdae1c6d615bbf918429776","From":"client:agent_production_39","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CAbd6ddd214bdae1c6d615bbf918429776","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3842"}} 
[2026-07-28 10:46:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 10:47:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 10:48:04] production.INFO: AutoTranscribeRecordingJob: submitted recording 2651 → AssemblyAI 3553a597-5e8e-424f-aa75-5bd8faa13e13  
[2026-07-28 10:48:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 10:48:46] production.INFO: AutoTranscribeRecordingJob: submitted recording 2652 → AssemblyAI ad567923-63d5-411d-b769-6f0b131f5b2c  
[2026-07-28 10:49:05] production.DEBUG: CheckTranscriptionStatusJob: recording 2651 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:49:05] production.INFO: CheckTranscriptionStatusJob: completed for recording 2651 after 0 checks.  
[2026-07-28 10:49:05] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2651. {"status":404,"body":"Not found"} 
[2026-07-28 10:49:07] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 2651  
[2026-07-28 10:49:14] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 2651. {"total_score":19,"risk_rating":"high_risk","has_sections":true} 
[2026-07-28 10:49:17] production.INFO: ClassifyInboundEmailJob: message 13313 classified as 'dsar_response' (medium).  
[2026-07-28 10:49:20] production.INFO: FindRelatedDsarJob: message 13313 — dsar_id=, confidence=medium.  
[2026-07-28 10:49:22] production.INFO: FindRelatedDsarJob: message 13313 response_type=portal_response.  
[2026-07-28 10:49:22] production.INFO: FindRelatedDsarJob: message 13313 → triage_queue=portal_response (response_type=portal_response, dsar_id=none).  
[2026-07-28 10:49:47] production.DEBUG: CheckTranscriptionStatusJob: recording 2652 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:49:47] production.INFO: CheckTranscriptionStatusJob: completed for recording 2652 after 0 checks.  
[2026-07-28 10:49:47] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2652. {"status":404,"body":"Not found"} 
[2026-07-28 10:49:52] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 2652  
[2026-07-28 10:50:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 10:51:55] production.INFO: ExtractMessageAttachmentsJob: attachment 10019 (image001.png) skipped — unsupported type.  
[2026-07-28 10:51:58] production.INFO: ClassifyInboundEmailJob: message 13315 classified as 'dsar_response' (high).  
[2026-07-28 10:51:58] production.INFO: FindRelatedDsarJob: message 13315 matched via regex reference 'DSAR-20260605-3DD0C9' → DSAR 3088.  
[2026-07-28 10:51:59] production.INFO: FindRelatedDsarJob: message 13315 response_type=no_record.  
[2026-07-28 10:51:59] production.INFO: FindRelatedDsarJob: message 13315 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=3088).  
[2026-07-28 10:51:59] production.INFO: FindRelatedDsarJob: message 13315 auto-set DSAR 3088 status → no records (response_type=no_record).  
[2026-07-28 10:52:15] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277FRMZETJGRCJ2986STN"} 
[2026-07-28 10:52:15] production.INFO: eSign webhook unmatched document {"document_id":"01KYM277FRMZETJGRCJ2986STN"} 
[2026-07-28 10:52:15] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277H9XZ55DDX26ZTNYJ62"} 
[2026-07-28 10:52:15] production.INFO: eSign webhook unmatched document {"document_id":"01KYM277H9XZ55DDX26ZTNYJ62"} 
[2026-07-28 10:52:16] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277HPGTCHCEYB9S0JSS5E"} 
[2026-07-28 10:52:16] production.INFO: eSign webhook unmatched document {"document_id":"01KYM277HPGTCHCEYB9S0JSS5E"} 
[2026-07-28 10:52:16] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277J3G5DYZ1GK138GMH12"} 
[2026-07-28 10:52:16] production.INFO: eSign webhook unmatched document {"document_id":"01KYM277J3G5DYZ1GK138GMH12"} 
[2026-07-28 10:52:17] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277M2S1QD87P3V8ZWMNG4"} 
[2026-07-28 10:52:17] production.INFO: eSign webhook unmatched document {"document_id":"01KYM277M2S1QD87P3V8ZWMNG4"} 
[2026-07-28 10:52:18] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277MZ2CYGRQJ2NKDJ50EM"} 
[2026-07-28 10:52:18] production.INFO: eSign webhook unmatched document {"document_id":"01KYM277MZ2CYGRQJ2NKDJ50EM"} 
[2026-07-28 10:52:18] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277NGZX2EH7MH8B7AW8X8"} 
[2026-07-28 10:52:18] production.INFO: eSign webhook unmatched document {"document_id":"01KYM277NGZX2EH7MH8B7AW8X8"} 
[2026-07-28 10:52:19] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277NZJ6C2ECA176WCJ49Z"} 
[2026-07-28 10:52:19] production.INFO: eSign webhook unmatched document {"document_id":"01KYM277NZJ6C2ECA176WCJ49Z"} 
[2026-07-28 10:52:22] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":957,"documents":8,"has_signing_url":true} 
[2026-07-28 10:52:26] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277FRMZETJGRCJ2986STN"} 
[2026-07-28 10:52:27] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277H9XZ55DDX26ZTNYJ62"} 
[2026-07-28 10:52:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 10:52:28] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277HPGTCHCEYB9S0JSS5E"} 
[2026-07-28 10:52:28] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277J3G5DYZ1GK138GMH12"} 
[2026-07-28 10:52:29] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277M2S1QD87P3V8ZWMNG4"} 
[2026-07-28 10:52:30] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277MZ2CYGRQJ2NKDJ50EM"} 
[2026-07-28 10:52:31] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277NGZX2EH7MH8B7AW8X8"} 
[2026-07-28 10:52:31] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM277NZJ6C2ECA176WCJ49Z"} 
[2026-07-28 10:52:32] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM277FRMZETJGRCJ2986STN"} 
[2026-07-28 10:52:32] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM277H9XZ55DDX26ZTNYJ62"} 
[2026-07-28 10:52:33] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM277HPGTCHCEYB9S0JSS5E"} 
[2026-07-28 10:52:34] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM277J3G5DYZ1GK138GMH12"} 
[2026-07-28 10:52:34] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM277M2S1QD87P3V8ZWMNG4"} 
[2026-07-28 10:52:35] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM277MZ2CYGRQJ2NKDJ50EM"} 
[2026-07-28 10:52:36] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM277NGZX2EH7MH8B7AW8X8"} 
[2026-07-28 10:52:36] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM277NZJ6C2ECA176WCJ49Z"} 
[2026-07-28 10:53:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 10:57:23] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA7bd2c7cb57d3c96b563e884812fd506e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3843"} 
[2026-07-28 10:57:23] production.DEBUG: TwilioController: handleOutbound {"call_id":3843,"CallSid":"CA7bd2c7cb57d3c96b563e884812fd506e","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA7bd2c7cb57d3c96b563e884812fd506e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3843"}} 
[2026-07-28 10:57:27] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"a/H/r6649jTzOsZUFHkqnoSR3b0=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} 
[2026-07-28 10:58:09] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAd91e88f6b50206cddc34026f77f2e64c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3844"} 
[2026-07-28 10:58:09] production.DEBUG: TwilioController: handleOutbound {"call_id":3844,"CallSid":"CAd91e88f6b50206cddc34026f77f2e64c","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAd91e88f6b50206cddc34026f77f2e64c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3844"}} 
[2026-07-28 10:58:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 10:58:51] production.INFO: AutoTranscribeRecordingJob: submitted recording 2653 → AssemblyAI c6a39a03-62be-48e1-90de-4b4e895b54d1  
[2026-07-28 10:58:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 10:59:53] production.DEBUG: CheckTranscriptionStatusJob: recording 2653 → AssemblyAI status=completed (check #0)  
[2026-07-28 10:59:53] production.INFO: CheckTranscriptionStatusJob: completed for recording 2653 after 0 checks.  
[2026-07-28 10:59:53] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2653. {"status":404,"body":"Not found"} 
[2026-07-28 10:59:53] production.INFO: ExtractMessageAttachmentsJob: attachment 10020 (Email-KR-260728-095938.switch) skipped — unsupported type.  
[2026-07-28 10:59:54] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2653  
[2026-07-28 10:59:56] production.INFO: ClassifyInboundEmailJob: message 13323 classified as 'dsar_response' (high).  
[2026-07-28 10:59:57] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9bcfcf7de004cc48c020370f47e6886a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3845"} 
[2026-07-28 10:59:57] production.DEBUG: TwilioController: handleOutbound {"call_id":3845,"CallSid":"CA9bcfcf7de004cc48c020370f47e6886a","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9bcfcf7de004cc48c020370f47e6886a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3845"}} 
[2026-07-28 11:00:00] production.INFO: FindRelatedDsarJob: message 13323 — dsar_id=, confidence=low.  
[2026-07-28 11:00:01] production.INFO: FindRelatedDsarJob: message 13323 response_type=portal_response.  
[2026-07-28 11:00:01] production.INFO: FindRelatedDsarJob: message 13323 → triage_queue=portal_response (response_type=portal_response, dsar_id=none).  
[2026-07-28 11:00:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 11:00:36] production.INFO: AutoTranscribeRecordingJob: submitted recording 2654 → AssemblyAI b4b0b0d8-7c46-4ef7-8b01-7d13fd7692d3  
[2026-07-28 11:00:51] production.INFO: ClassifyInboundEmailJob: message 13326 classified as 'generic' (high).  
[2026-07-28 11:01:37] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"JE","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA604d461e7259c5070d95972000b77eee","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0E2MDRkNDYxZTcyNTljNTA3MGQ5NTk3MjAwMGI3N2VlZSIsImZyb20iOiIrNDQ3MzY4Njc1NTg5IiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NTIzMjg5NiJ9.L8Ge5T2wohEtFjYkNDUclGEnX8b6JpNqzLmbKJ94xpF_xq1WDJFSlvxUJSLu78UMvxC1GjSIDF0bd0SVkeParQ%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447368675589","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"JE","Caller":"+447368675589","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 11:01:37] production.DEBUG: CheckTranscriptionStatusJob: recording 2654 → AssemblyAI status=completed (check #0)  
[2026-07-28 11:01:37] production.INFO: CheckTranscriptionStatusJob: completed for recording 2654 after 0 checks.  
[2026-07-28 11:01:37] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2654. {"status":404,"body":"Not found"} 
[2026-07-28 11:01:37] production.INFO: ClassifyAndScoreCallJob: skipping recording 2654 — too short to classify (duration=25s, words=63).  
[2026-07-28 11:01:44] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA604d461e7259c5070d95972000b77eee","DialCallSid":"CA78dc7e61ec7aae821bec5ed41ea5658c","DialCallStatus":"completed","DialCallDuration":"0"} 
[2026-07-28 11:01:51] production.INFO: AutoTranscribeRecordingJob: submitted recording 2655 → AssemblyAI 1f6cdd7f-fa41-4ad8-9069-f35c85636521  
[2026-07-28 11:02:24] production.INFO: ExtractMessageAttachmentsJob: attachment 10021 (image001.png) skipped — unsupported type.  
[2026-07-28 11:02:26] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA04ce98992cfe9d23c9f43d5b7d4daf99","DialCallSid":"CA85d750dd358e6cd0d015de78831712c8","DialCallStatus":"completed","DialCallDuration":"2225"} 
[2026-07-28 11:02:27] production.INFO: ClassifyInboundEmailJob: message 13327 classified as 'dsar_response' (high).  
[2026-07-28 11:02:27] production.INFO: FindRelatedDsarJob: message 13327 matched via regex reference 'DSAR-20260720-4B55AF' → DSAR 3994.  
[2026-07-28 11:02:29] production.INFO: FindRelatedDsarJob: message 13327 response_type=partial_data.  
[2026-07-28 11:02:29] production.INFO: FindRelatedDsarJob: message 13327 → triage_queue=dsar_evidence (response_type=partial_data, dsar_id=3994).  
[2026-07-28 11:03:17] production.DEBUG: CheckTranscriptionStatusJob: recording 2655 → AssemblyAI status=completed (check #0)  
[2026-07-28 11:03:17] production.INFO: CheckTranscriptionStatusJob: completed for recording 2655 after 0 checks.  
[2026-07-28 11:03:18] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2655. {"status":404,"body":"Not found"} 
[2026-07-28 11:03:21] production.INFO: AutoTranscribeRecordingJob: submitted recording 2656 → AssemblyAI fb3747bc-3547-4afd-85ff-80cc5f39a477  
[2026-07-28 11:03:21] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2655.  
[2026-07-28 11:04:23] production.DEBUG: CheckTranscriptionStatusJob: recording 2656 → AssemblyAI status=completed (check #0)  
[2026-07-28 11:04:23] production.INFO: CheckTranscriptionStatusJob: completed for recording 2656 after 0 checks.  
[2026-07-28 11:04:23] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2656. {"status":404,"body":"Not found"} 
[2026-07-28 11:04:24] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2656.  
[2026-07-28 11:04:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 11:04:46] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA1a878cc3293a637748a11b0821ac214a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3847"} 
[2026-07-28 11:04:46] production.DEBUG: TwilioController: handleOutbound {"call_id":3847,"CallSid":"CA1a878cc3293a637748a11b0821ac214a","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA1a878cc3293a637748a11b0821ac214a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3847"}} 
[2026-07-28 11:04:50] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA4d84b1cae4c14a5b86a2ef159e8acc67","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0E0ZDg0YjFjYWU0YzE0YTViODZhMmVmMTU5ZThhY2M2NyIsImZyb20iOiIrNDQ3NTUxMTk2NTA1IiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NTIzMzA4OSJ9.bOIn3jt_jphHEeLiJPtRhXsSmbikPdkIpG5_XfgcD8A0zWBUqKJzcew4J6qWfvl9fH0KEshiUNomgVv-8lv65Q%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447551196505","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447551196505","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 11:05:16] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA4d84b1cae4c14a5b86a2ef159e8acc67","DialCallSid":"CA0362da32eeb0df589aa7ccce32d37d63","DialCallStatus":"no-answer","DialCallDuration":null} 
[2026-07-28 11:05:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 11:05:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 11:05:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:05:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 11:05:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 11:05:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 11:06:29] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA4d84b1cae4c14a5b86a2ef159e8acc67","DialCallSid":null,"DialCallStatus":null,"DialCallDuration":null} 
[2026-07-28 11:06:35] production.INFO: AutoTranscribeRecordingJob: submitted recording 2657 → AssemblyAI 597696b6-0ae9-4c9d-af3a-9ca1b319e906  
[2026-07-28 11:06:35] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.36] with payload:
{
    "type": "App\\Notifications\\VoicemailReceivedNotification",
    "title": "New Voicemail",
    "message": "From Miss Louise Mckenna \u00b7 0:59",
    "recording_id": 2657,
    "communication_id": 3848,
    "client_id": 1045,
    "caller_name": "Miss Louise Mckenna",
    "duration": 59,
    "solicitor_id": 3,
    "id": "58a5ee18-d4fd-4ccd-bb7a-03ab8cc07b2c",
    "socket": null
}  
[2026-07-28 11:07:18] production.INFO: ExtractMessageAttachmentsJob: attachment 10022 (sectra-logo.png) skipped — unsupported type.  
[2026-07-28 11:07:27] production.INFO: ClassifyInboundEmailJob: message 13328 classified as 'dsar_response' (high).  
[2026-07-28 11:07:38] production.INFO: FindRelatedDsarJob: message 13328 — dsar_id=, confidence=low.  
[2026-07-28 11:07:38] production.INFO: FindRelatedDsarJob: message 13328 — extracted reference 'GGCL030081' but no DSAR matched.  
[2026-07-28 11:07:40] production.INFO: FindRelatedDsarJob: message 13328 response_type=portal_response.  
[2026-07-28 11:07:40] production.INFO: FindRelatedDsarJob: message 13328 → triage_queue=portal_response (response_type=portal_response, dsar_id=none).  
[2026-07-28 11:07:41] production.DEBUG: CheckTranscriptionStatusJob: recording 2657 → AssemblyAI status=completed (check #0)  
[2026-07-28 11:07:41] production.INFO: CheckTranscriptionStatusJob: completed for recording 2657 after 0 checks.  
[2026-07-28 11:07:42] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2657. {"status":404,"body":"Not found"} 
[2026-07-28 11:07:42] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2657.  
[2026-07-28 11:07:51] production.INFO: ExtractMessageAttachmentsJob: attachment 10023 (35a6ace8-db06-48ed-af8a-d775f2a1c552) skipped — unsupported type.  
[2026-07-28 11:07:51] production.INFO: ExtractMessageAttachmentsJob: attachment 10024 (728ae627-46c7-40ff-acf1-4fe4820bddd7) skipped — unsupported type.  
[2026-07-28 11:07:51] production.INFO: ExtractMessageAttachmentsJob: attachment 10025 (9d3dfef0-12b5-4a15-a9bf-a43b25e65489) skipped — unsupported type.  
[2026-07-28 11:07:53] production.INFO: ClassifyInboundEmailJob: message 13329 classified as 'generic' (high).  
[2026-07-28 11:08:41] production.INFO: ExtractMessageAttachmentsJob: attachment 10026 (37631737-9495-4a64-8fb6-875f14485365) skipped — unsupported type.  
[2026-07-28 11:08:41] production.INFO: ExtractMessageAttachmentsJob: attachment 10027 (cadeebe5-37d5-4aea-b613-515ad17063cd) skipped — unsupported type.  
[2026-07-28 11:08:41] production.INFO: ExtractMessageAttachmentsJob: attachment 10028 (17d0c18b-7cb6-46b3-81e3-5ce792979f7f) skipped — unsupported type.  
[2026-07-28 11:08:43] production.INFO: ClassifyInboundEmailJob: message 13330 classified as 'generic' (high).  
[2026-07-28 11:10:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 11:11:32] production.INFO: ExtractMessageAttachmentsJob: attachment 10029 (sectra-logo.png) skipped — unsupported type.  
[2026-07-28 11:11:34] production.INFO: ClassifyInboundEmailJob: message 13331 classified as 'dsar_response' (high).  
[2026-07-28 11:11:44] production.INFO: FindRelatedDsarJob: message 13331 — dsar_id=, confidence=low.  
[2026-07-28 11:11:44] production.INFO: FindRelatedDsarJob: message 13331 — extracted reference 'GGCL030082' but no DSAR matched.  
[2026-07-28 11:11:46] production.INFO: FindRelatedDsarJob: message 13331 response_type=portal_response.  
[2026-07-28 11:11:46] production.INFO: FindRelatedDsarJob: message 13331 → triage_queue=portal_response (response_type=portal_response, dsar_id=none).  
[2026-07-28 11:13:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 11:14:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 11:16:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} 
[2026-07-28 11:18:20] production.INFO: ClassifyInboundEmailJob: message 13337 classified as 'dsar_response' (high).  
[2026-07-28 11:18:20] production.INFO: FindRelatedDsarJob: message 13337 matched via regex reference 'DSAR-20260710-DB47CD' → DSAR 3863.  
[2026-07-28 11:18:23] production.INFO: FindRelatedDsarJob: message 13337 response_type=no_record.  
[2026-07-28 11:18:23] production.INFO: FindRelatedDsarJob: message 13337 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=3863).  
[2026-07-28 11:18:23] production.INFO: FindRelatedDsarJob: message 13337 auto-set DSAR 3863 status → no records (response_type=no_record).  
[2026-07-28 11:19:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 11:20:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 11:20:31] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA14c85e8ca2b8b3290b8883538ce134bd","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3849"} 
[2026-07-28 11:20:31] production.DEBUG: TwilioController: handleOutbound {"call_id":3849,"CallSid":"CA14c85e8ca2b8b3290b8883538ce134bd","From":"client:agent_production_37","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA14c85e8ca2b8b3290b8883538ce134bd","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3849"}} 
[2026-07-28 11:20:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:21:11] production.INFO: AutoTranscribeRecordingJob: submitted recording 2658 → AssemblyAI 5e8099e2-756c-4787-a89b-9fe053c386c2  
[2026-07-28 11:21:11] production.INFO: ExtractMessageAttachmentsJob: attachment 10030 (image001.png) skipped — unsupported type.  
[2026-07-28 11:21:13] production.INFO: ClassifyInboundEmailJob: message 13338 classified as 'dsar_response' (high).  
[2026-07-28 11:21:13] production.INFO: FindRelatedDsarJob: message 13338 matched via regex reference 'DSAR-20260608-872E21' → DSAR 3179.  
[2026-07-28 11:21:15] production.INFO: FindRelatedDsarJob: message 13338 response_type=no_record.  
[2026-07-28 11:21:15] production.INFO: FindRelatedDsarJob: message 13338 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=3179).  
[2026-07-28 11:21:15] production.INFO: FindRelatedDsarJob: message 13338 auto-set DSAR 3179 status → no records (response_type=no_record).  
[2026-07-28 11:21:20] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG04G6QJ42HF6V112RGE"} 
[2026-07-28 11:21:20] production.INFO: eSign webhook unmatched document {"document_id":"01KYM3WG04G6QJ42HF6V112RGE"} 
[2026-07-28 11:21:21] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG1MYPQ3H4XSSMCVRXMW"} 
[2026-07-28 11:21:21] production.INFO: eSign webhook unmatched document {"document_id":"01KYM3WG1MYPQ3H4XSSMCVRXMW"} 
[2026-07-28 11:21:22] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG204WJWJJ0NYR2WZW7C"} 
[2026-07-28 11:21:22] production.INFO: eSign webhook unmatched document {"document_id":"01KYM3WG204WJWJJ0NYR2WZW7C"} 
[2026-07-28 11:21:22] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG2BZG8CDWBAZKZEDSXX"} 
[2026-07-28 11:21:22] production.INFO: eSign webhook unmatched document {"document_id":"01KYM3WG2BZG8CDWBAZKZEDSXX"} 
[2026-07-28 11:21:23] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG47G5G502AK9ZEM7EQP"} 
[2026-07-28 11:21:23] production.INFO: eSign webhook unmatched document {"document_id":"01KYM3WG47G5G502AK9ZEM7EQP"} 
[2026-07-28 11:21:23] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG4YE3G1P00VKZ2Y1285"} 
[2026-07-28 11:21:23] production.INFO: eSign webhook unmatched document {"document_id":"01KYM3WG4YE3G1P00VKZ2Y1285"} 
[2026-07-28 11:21:24] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG5DBT93J3N8CB57NA0M"} 
[2026-07-28 11:21:24] production.INFO: eSign webhook unmatched document {"document_id":"01KYM3WG5DBT93J3N8CB57NA0M"} 
[2026-07-28 11:21:25] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG5WVYZTPQK5TSZG189K"} 
[2026-07-28 11:21:25] production.INFO: eSign webhook unmatched document {"document_id":"01KYM3WG5WVYZTPQK5TSZG189K"} 
[2026-07-28 11:21:25] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG6B7H938STJ8N9VXPE5"} 
[2026-07-28 11:21:25] production.INFO: eSign webhook unmatched document {"document_id":"01KYM3WG6B7H938STJ8N9VXPE5"} 
[2026-07-28 11:21:29] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":958,"documents":9,"has_signing_url":true} 
[2026-07-28 11:21:32] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG04G6QJ42HF6V112RGE"} 
[2026-07-28 11:21:33] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG1MYPQ3H4XSSMCVRXMW"} 
[2026-07-28 11:21:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:21:33] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG204WJWJJ0NYR2WZW7C"} 
[2026-07-28 11:21:34] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG2BZG8CDWBAZKZEDSXX"} 
[2026-07-28 11:21:34] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG47G5G502AK9ZEM7EQP"} 
[2026-07-28 11:21:35] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG4YE3G1P00VKZ2Y1285"} 
[2026-07-28 11:21:36] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG5DBT93J3N8CB57NA0M"} 
[2026-07-28 11:21:36] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG5WVYZTPQK5TSZG189K"} 
[2026-07-28 11:21:37] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM3WG6B7H938STJ8N9VXPE5"} 
[2026-07-28 11:21:38] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM3WG04G6QJ42HF6V112RGE"} 
[2026-07-28 11:21:39] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM3WG1MYPQ3H4XSSMCVRXMW"} 
[2026-07-28 11:21:39] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM3WG204WJWJJ0NYR2WZW7C"} 
[2026-07-28 11:21:40] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM3WG2BZG8CDWBAZKZEDSXX"} 
[2026-07-28 11:21:41] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM3WG47G5G502AK9ZEM7EQP"} 
[2026-07-28 11:21:41] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM3WG4YE3G1P00VKZ2Y1285"} 
[2026-07-28 11:21:42] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM3WG5DBT93J3N8CB57NA0M"} 
[2026-07-28 11:21:43] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM3WG5WVYZTPQK5TSZG189K"} 
[2026-07-28 11:21:43] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM3WG6B7H938STJ8N9VXPE5"} 
[2026-07-28 11:22:15] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA2652aa499da95e2282f536847b7b2f1e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3850"} 
[2026-07-28 11:22:15] production.DEBUG: TwilioController: handleOutbound {"call_id":3850,"CallSid":"CA2652aa499da95e2282f536847b7b2f1e","From":"client:agent_production_39","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA2652aa499da95e2282f536847b7b2f1e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3850"}} 
[2026-07-28 11:22:15] production.DEBUG: CheckTranscriptionStatusJob: recording 2658 → AssemblyAI status=completed (check #0)  
[2026-07-28 11:22:15] production.INFO: CheckTranscriptionStatusJob: completed for recording 2658 after 0 checks.  
[2026-07-28 11:22:16] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2658. {"status":404,"body":"Not found"} 
[2026-07-28 11:22:16] production.DEBUG: ClassifyAndScoreCallJob: recording 2658 marked 'initial' by agent disposition; skipping classifier.  
[2026-07-28 11:22:21] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 2658. {"total_score":97,"risk_rating":"low_risk","has_sections":true} 
[2026-07-28 11:22:24] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA1d3827cf9e2f965995f58400ca71b2e3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3851"} 
[2026-07-28 11:22:24] production.DEBUG: TwilioController: handleOutbound {"call_id":3851,"CallSid":"CA1d3827cf9e2f965995f58400ca71b2e3","From":"client:agent_production_39","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA1d3827cf9e2f965995f58400ca71b2e3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3851"}} 
[2026-07-28 11:22:55] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA26e93e6d113ee95ffb77628400db77bd","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3852"} 
[2026-07-28 11:22:55] production.DEBUG: TwilioController: handleOutbound {"call_id":3852,"CallSid":"CA26e93e6d113ee95ffb77628400db77bd","From":"client:agent_production_39","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA26e93e6d113ee95ffb77628400db77bd","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3852"}} 
[2026-07-28 11:23:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:25:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 11:26:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:28:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 11:28:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:28:25] production.DEBUG: temp/dsar-merged-3e9a81bc-3f15-45c6-b958-16dfa627881c.pdf  
[2026-07-28 11:28:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 11:28:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:30:54] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 11:31:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 11:31:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 11:31:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:33:32] production.INFO: ExtractMessageAttachmentsJob: attachment 10034 (image001.png) skipped — unsupported type.  
[2026-07-28 11:33:34] production.INFO: ClassifyInboundEmailJob: message 13343 classified as 'dsar_response' (high).  
[2026-07-28 11:33:34] production.INFO: FindRelatedDsarJob: message 13343 matched via regex reference 'DSAR-20260609-145585' → DSAR 3280.  
[2026-07-28 11:33:37] production.INFO: FindRelatedDsarJob: message 13343 response_type=no_record.  
[2026-07-28 11:33:37] production.INFO: FindRelatedDsarJob: message 13343 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=3280).  
[2026-07-28 11:33:56] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGD0YWXD582AXCB1HDJS"} 
[2026-07-28 11:33:56] production.INFO: eSign webhook unmatched document {"document_id":"01KYM4KGD0YWXD582AXCB1HDJS"} 
[2026-07-28 11:33:57] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGEDWNYPA9DM6S9VD6QD"} 
[2026-07-28 11:33:57] production.INFO: eSign webhook unmatched document {"document_id":"01KYM4KGEDWNYPA9DM6S9VD6QD"} 
[2026-07-28 11:33:58] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGEVNGW6V4DWXBSWAW7P"} 
[2026-07-28 11:33:58] production.INFO: eSign webhook unmatched document {"document_id":"01KYM4KGEVNGW6V4DWXBSWAW7P"} 
[2026-07-28 11:33:58] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGF7X377K6BZM15E26K7"} 
[2026-07-28 11:33:58] production.INFO: eSign webhook unmatched document {"document_id":"01KYM4KGF7X377K6BZM15E26K7"} 
[2026-07-28 11:33:59] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGHH51FTB4C1HS2ZAT0D"} 
[2026-07-28 11:33:59] production.INFO: eSign webhook unmatched document {"document_id":"01KYM4KGHH51FTB4C1HS2ZAT0D"} 
[2026-07-28 11:34:00] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGJB49EJ58VD9PRWA527"} 
[2026-07-28 11:34:00] production.INFO: eSign webhook unmatched document {"document_id":"01KYM4KGJB49EJ58VD9PRWA527"} 
[2026-07-28 11:34:00] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGJVV216FX6QEWFZ6P43"} 
[2026-07-28 11:34:00] production.INFO: eSign webhook unmatched document {"document_id":"01KYM4KGJVV216FX6QEWFZ6P43"} 
[2026-07-28 11:34:01] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM277FRMZETJGRCJ2986STN"} 
[2026-07-28 11:34:02] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM277H9XZ55DDX26ZTNYJ62"} 
[2026-07-28 11:34:02] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM277HPGTCHCEYB9S0JSS5E"} 
[2026-07-28 11:34:03] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM277J3G5DYZ1GK138GMH12"} 
[2026-07-28 11:34:04] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM277M2S1QD87P3V8ZWMNG4"} 
[2026-07-28 11:34:04] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM277MZ2CYGRQJ2NKDJ50EM"} 
[2026-07-28 11:34:05] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM277NGZX2EH7MH8B7AW8X8"} 
[2026-07-28 11:34:06] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM277NZJ6C2ECA176WCJ49Z"} 
[2026-07-28 11:34:09] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGD0YWXD582AXCB1HDJS"} 
[2026-07-28 11:34:09] production.INFO: eSign webhook unmatched document {"document_id":"01KYM4KGD0YWXD582AXCB1HDJS"} 
[2026-07-28 11:34:10] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":959,"documents":7,"has_signing_url":true} 
[2026-07-28 11:34:10] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGEDWNYPA9DM6S9VD6QD"} 
[2026-07-28 11:34:11] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGEVNGW6V4DWXBSWAW7P"} 
[2026-07-28 11:34:11] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGF7X377K6BZM15E26K7"} 
[2026-07-28 11:34:12] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGHH51FTB4C1HS2ZAT0D"} 
[2026-07-28 11:34:13] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGJB49EJ58VD9PRWA527"} 
[2026-07-28 11:34:14] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGJVV216FX6QEWFZ6P43"} 
[2026-07-28 11:34:14] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM4KGD0YWXD582AXCB1HDJS"} 
[2026-07-28 11:34:15] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM4KGEDWNYPA9DM6S9VD6QD"} 
[2026-07-28 11:34:15] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM4KGEVNGW6V4DWXBSWAW7P"} 
[2026-07-28 11:34:16] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM4KGF7X377K6BZM15E26K7"} 
[2026-07-28 11:34:17] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM4KGHH51FTB4C1HS2ZAT0D"} 
[2026-07-28 11:34:17] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM4KGJB49EJ58VD9PRWA527"} 
[2026-07-28 11:34:18] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYM4KGJVV216FX6QEWFZ6P43"} 
[2026-07-28 11:34:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:35:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 11:35:13] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYM4KGD0YWXD582AXCB1HDJS"} 
[2026-07-28 11:35:55] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM4KGD0YWXD582AXCB1HDJS"} 
[2026-07-28 11:35:56] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM4KGEDWNYPA9DM6S9VD6QD"} 
[2026-07-28 11:35:57] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM4KGEVNGW6V4DWXBSWAW7P"} 
[2026-07-28 11:35:57] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM4KGF7X377K6BZM15E26K7"} 
[2026-07-28 11:35:58] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM4KGHH51FTB4C1HS2ZAT0D"} 
[2026-07-28 11:35:59] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM4KGJB49EJ58VD9PRWA527"} 
[2026-07-28 11:35:59] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM4KGJVV216FX6QEWFZ6P43"} 
[2026-07-28 11:36:00] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM4KGD0YWXD582AXCB1HDJS"} 
[2026-07-28 11:36:01] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM4KGEDWNYPA9DM6S9VD6QD"} 
[2026-07-28 11:36:01] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM4KGEVNGW6V4DWXBSWAW7P"} 
[2026-07-28 11:36:02] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM4KGF7X377K6BZM15E26K7"} 
[2026-07-28 11:36:03] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM4KGHH51FTB4C1HS2ZAT0D"} 
[2026-07-28 11:36:03] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM4KGJB49EJ58VD9PRWA527"} 
[2026-07-28 11:36:04] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM4KGJVV216FX6QEWFZ6P43"} 
[2026-07-28 11:36:05] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM4KGD0YWXD582AXCB1HDJS"} 
[2026-07-28 11:36:06] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM4KGD0YWXD582AXCB1HDJS"} 
[2026-07-28 11:36:06] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM4KGEDWNYPA9DM6S9VD6QD"} 
[2026-07-28 11:36:07] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM4KGEDWNYPA9DM6S9VD6QD"} 
[2026-07-28 11:36:08] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM4KGEVNGW6V4DWXBSWAW7P"} 
[2026-07-28 11:36:08] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM4KGEVNGW6V4DWXBSWAW7P"} 
[2026-07-28 11:36:09] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM4KGF7X377K6BZM15E26K7"} 
[2026-07-28 11:36:10] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM4KGF7X377K6BZM15E26K7"} 
[2026-07-28 11:36:11] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM4KGHH51FTB4C1HS2ZAT0D"} 
[2026-07-28 11:36:11] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM4KGHH51FTB4C1HS2ZAT0D"} 
[2026-07-28 11:36:12] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM4KGJB49EJ58VD9PRWA527"} 
[2026-07-28 11:36:13] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM4KGJB49EJ58VD9PRWA527"} 
[2026-07-28 11:36:13] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM4KGJVV216FX6QEWFZ6P43"} 
[2026-07-28 11:36:14] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM4KGJVV216FX6QEWFZ6P43"} 
[2026-07-28 11:36:15] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM277FRMZETJGRCJ2986STN"} 
[2026-07-28 11:36:15] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM277H9XZ55DDX26ZTNYJ62"} 
[2026-07-28 11:36:16] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM277HPGTCHCEYB9S0JSS5E"} 
[2026-07-28 11:36:17] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM277J3G5DYZ1GK138GMH12"} 
[2026-07-28 11:36:18] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM277M2S1QD87P3V8ZWMNG4"} 
[2026-07-28 11:36:18] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.36] with payload:
{
    "type": "App\\Notifications\\InitialDocumentsSignedNotification",
    "title": "Initial documents e-signed",
    "message": "Miss Alana Helen Mccleave e-signed 7 documents",
    "client_id": 1237,
    "client_name": "Miss Alana Helen Mccleave",
    "documents": [
        "LOA",
        "Client Care Letter",
        "CFA",
        "Part 1",
        "Part 2",
        "Part 2 Extra",
        "Part 2 Extra"
    ],
    "id": "6b78473c-e7bc-49cc-aeea-4eb5ea3e4287",
    "socket": null
}  
[2026-07-28 11:36:18] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM277MZ2CYGRQJ2NKDJ50EM"} 
[2026-07-28 11:36:19] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM277NGZX2EH7MH8B7AW8X8"} 
[2026-07-28 11:36:19] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM277NZJ6C2ECA176WCJ49Z"} 
[2026-07-28 11:36:21] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM277FRMZETJGRCJ2986STN"} 
[2026-07-28 11:36:22] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM277FRMZETJGRCJ2986STN"} 
[2026-07-28 11:36:22] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM277H9XZ55DDX26ZTNYJ62"} 
[2026-07-28 11:36:23] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM277H9XZ55DDX26ZTNYJ62"} 
[2026-07-28 11:36:24] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM277HPGTCHCEYB9S0JSS5E"} 
[2026-07-28 11:36:25] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM277HPGTCHCEYB9S0JSS5E"} 
[2026-07-28 11:36:25] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM277J3G5DYZ1GK138GMH12"} 
[2026-07-28 11:36:26] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM277J3G5DYZ1GK138GMH12"} 
[2026-07-28 11:36:27] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM277M2S1QD87P3V8ZWMNG4"} 
[2026-07-28 11:36:28] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM277M2S1QD87P3V8ZWMNG4"} 
[2026-07-28 11:36:29] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM277MZ2CYGRQJ2NKDJ50EM"} 
[2026-07-28 11:36:30] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM277MZ2CYGRQJ2NKDJ50EM"} 
[2026-07-28 11:36:30] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM277NGZX2EH7MH8B7AW8X8"} 
[2026-07-28 11:36:31] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM277NGZX2EH7MH8B7AW8X8"} 
[2026-07-28 11:36:32] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM277NZJ6C2ECA176WCJ49Z"} 
[2026-07-28 11:36:33] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM277NZJ6C2ECA176WCJ49Z"} 
[2026-07-28 11:36:35] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.36] with payload:
{
    "type": "App\\Notifications\\InitialDocumentsSignedNotification",
    "title": "Initial documents e-signed",
    "message": "Miss Rachael Alice Fraser e-signed 8 documents",
    "client_id": 1083,
    "client_name": "Miss Rachael Alice Fraser",
    "documents": [
        "LOA",
        "Client Care Letter",
        "CFA",
        "Part 1",
        "Part 2",
        "Part 2 Extra",
        "Part 2 Extra",
        "Part 2 Extra"
    ],
    "id": "96e7a7b3-4990-4ed1-962d-4b63d3077fdf",
    "socket": null
}  
[2026-07-28 11:37:17] production.INFO: AutoTranscribeRecordingJob: submitted recording 2659 → AssemblyAI 80b5fb5d-af55-4685-b6f8-1ca5ba0a7109  
[2026-07-28 11:37:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:38:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:38:12] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM10YT9ZBA9272R8QYKA550"} 
[2026-07-28 11:38:13] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM10YW2WMVR2G99ZFTQCHGG"} 
[2026-07-28 11:38:14] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM10YWF0JNHQB8W6FM456TH"} 
[2026-07-28 11:38:14] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM10YWWDM6A3QR8Y2QVBGX3"} 
[2026-07-28 11:38:15] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM10YYWXHV0159X8K46J581"} 
[2026-07-28 11:38:16] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM10YZSVVPKRA25SJKDDXAM"} 
[2026-07-28 11:38:17] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM10Z0DWRE66PRCASSDV5WA"} 
[2026-07-28 11:38:17] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYM10Z0X0JQRJ9YDZFA4DH40"} 
[2026-07-28 11:38:18] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM10YT9ZBA9272R8QYKA550"} 
[2026-07-28 11:38:19] production.DEBUG: CheckTranscriptionStatusJob: recording 2659 → AssemblyAI status=completed (check #0)  
[2026-07-28 11:38:19] production.INFO: CheckTranscriptionStatusJob: completed for recording 2659 after 0 checks.  
[2026-07-28 11:38:19] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM10YW2WMVR2G99ZFTQCHGG"} 
[2026-07-28 11:38:19] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2659. {"status":404,"body":"Not found"} 
[2026-07-28 11:38:19] production.DEBUG: ClassifyAndScoreCallJob: recording 2659 marked 'initial' by agent disposition; skipping classifier.  
[2026-07-28 11:38:19] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM10YWF0JNHQB8W6FM456TH"} 
[2026-07-28 11:38:20] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM10YWWDM6A3QR8Y2QVBGX3"} 
[2026-07-28 11:38:21] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM10YYWXHV0159X8K46J581"} 
[2026-07-28 11:38:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:38:21] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM10YZSVVPKRA25SJKDDXAM"} 
[2026-07-28 11:38:22] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM10Z0DWRE66PRCASSDV5WA"} 
[2026-07-28 11:38:23] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYM10Z0X0JQRJ9YDZFA4DH40"} 
[2026-07-28 11:38:23] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM10YT9ZBA9272R8QYKA550"} 
[2026-07-28 11:38:24] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM10YT9ZBA9272R8QYKA550"} 
[2026-07-28 11:38:25] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM10YW2WMVR2G99ZFTQCHGG"} 
[2026-07-28 11:38:25] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM10YW2WMVR2G99ZFTQCHGG"} 
[2026-07-28 11:38:26] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM10YWF0JNHQB8W6FM456TH"} 
[2026-07-28 11:38:27] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM10YWF0JNHQB8W6FM456TH"} 
[2026-07-28 11:38:27] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 2659. {"total_score":91,"risk_rating":"low_risk","has_sections":true} 
[2026-07-28 11:38:27] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM10YWWDM6A3QR8Y2QVBGX3"} 
[2026-07-28 11:38:28] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM10YWWDM6A3QR8Y2QVBGX3"} 
[2026-07-28 11:38:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:38:29] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM10YYWXHV0159X8K46J581"} 
[2026-07-28 11:38:29] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM10YYWXHV0159X8K46J581"} 
[2026-07-28 11:38:30] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM10YZSVVPKRA25SJKDDXAM"} 
[2026-07-28 11:38:32] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM10YZSVVPKRA25SJKDDXAM"} 
[2026-07-28 11:38:33] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM10Z0DWRE66PRCASSDV5WA"} 
[2026-07-28 11:38:34] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM10Z0DWRE66PRCASSDV5WA"} 
[2026-07-28 11:38:34] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYM10Z0X0JQRJ9YDZFA4DH40"} 
[2026-07-28 11:38:35] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYM10Z0X0JQRJ9YDZFA4DH40"} 
[2026-07-28 11:38:38] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.36] with payload:
{
    "type": "App\\Notifications\\InitialDocumentsSignedNotification",
    "title": "Initial documents e-signed",
    "message": "Miss Rachael Alice Fraser e-signed 8 documents",
    "client_id": 1083,
    "client_name": "Miss Rachael Alice Fraser",
    "documents": [
        "LOA",
        "Client Care Letter",
        "CFA",
        "Part 1",
        "Part 2",
        "Part 2 Extra",
        "Part 2 Extra",
        "Part 2 Extra"
    ],
    "id": "432f00f7-541e-4add-97e5-3d3a0b6b545a",
    "socket": null
}  
[2026-07-28 11:38:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:38:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:39:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:39:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:39:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:39:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:41:11] production.INFO: ClassifyInboundEmailJob: message 13349 classified as 'generic' (high).  
[2026-07-28 11:41:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:41:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:41:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 11:41:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:41:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:41:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 11:41:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:41:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:42:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:42:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:42:04] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc1b1444de9a9c9c6d3fdfd1e1e896d2c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3853"} 
[2026-07-28 11:42:04] production.DEBUG: TwilioController: handleOutbound {"call_id":3853,"CallSid":"CAc1b1444de9a9c9c6d3fdfd1e1e896d2c","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc1b1444de9a9c9c6d3fdfd1e1e896d2c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3853"}} 
[2026-07-28 11:42:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:42:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 11:42:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:42:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 11:42:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:42:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 11:43:02] production.INFO: AutoTranscribeRecordingJob: submitted recording 2660 → AssemblyAI 303968ad-c471-4f1f-8b39-f69a63d7b7f7  
[2026-07-28 11:43:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:43:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 11:43:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 11:44:03] production.DEBUG: CheckTranscriptionStatusJob: recording 2660 → AssemblyAI status=completed (check #0)  
[2026-07-28 11:44:03] production.INFO: CheckTranscriptionStatusJob: completed for recording 2660 after 0 checks.  
[2026-07-28 11:44:04] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2660. {"status":404,"body":"Not found"} 
[2026-07-28 11:44:04] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2660  
[2026-07-28 11:44:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:44:48] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 11:45:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:47:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 11:47:05] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA3bd4a71473aaa54ac61ad8d0402c281a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3854"} 
[2026-07-28 11:47:05] production.DEBUG: TwilioController: handleOutbound {"call_id":3854,"CallSid":"CA3bd4a71473aaa54ac61ad8d0402c281a","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA3bd4a71473aaa54ac61ad8d0402c281a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3854"}} 
[2026-07-28 11:47:09] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"V+0KHBuj+RSHBpfgcna5rdFfv8w=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} 
[2026-07-28 11:50:10] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA3fdf1d97bbc71ff28610ae894200c4c6","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3855"} 
[2026-07-28 11:50:10] production.DEBUG: TwilioController: handleOutbound {"call_id":3855,"CallSid":"CA3fdf1d97bbc71ff28610ae894200c4c6","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA3fdf1d97bbc71ff28610ae894200c4c6","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3855"}} 
[2026-07-28 11:50:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:50:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 11:50:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 11:51:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:51:30] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA7f624f1c393290c98708cea1e4a15b07","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3856"} 
[2026-07-28 11:51:30] production.DEBUG: TwilioController: handleOutbound {"call_id":3856,"CallSid":"CA7f624f1c393290c98708cea1e4a15b07","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA7f624f1c393290c98708cea1e4a15b07","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3856"}} 
[2026-07-28 11:51:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 11:52:27] production.INFO: AutoTranscribeRecordingJob: submitted recording 2661 → AssemblyAI 09b07ca5-aa1e-421f-982c-a9db1e693dc9  
[2026-07-28 11:53:28] production.DEBUG: CheckTranscriptionStatusJob: recording 2661 → AssemblyAI status=completed (check #0)  
[2026-07-28 11:53:28] production.INFO: CheckTranscriptionStatusJob: completed for recording 2661 after 0 checks.  
[2026-07-28 11:53:28] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2661. {"status":404,"body":"Not found"} 
[2026-07-28 11:53:28] production.INFO: ClassifyAndScoreCallJob: skipping recording 2661 — too short to classify (duration=26s, words=71).  
[2026-07-28 11:54:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:54:58] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA23e6694e9823cbcbb7165322839915af","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3857"} 
[2026-07-28 11:54:58] production.DEBUG: TwilioController: handleOutbound {"call_id":3857,"CallSid":"CA23e6694e9823cbcbb7165322839915af","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA23e6694e9823cbcbb7165322839915af","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3857"}} 
[2026-07-28 11:55:42] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA831bf95adb7f8bd715496b37509e12fa","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3858"} 
[2026-07-28 11:55:42] production.DEBUG: TwilioController: handleOutbound {"call_id":3858,"CallSid":"CA831bf95adb7f8bd715496b37509e12fa","From":"client:agent_production_37","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA831bf95adb7f8bd715496b37509e12fa","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3858"}} 
[2026-07-28 11:56:11] production.INFO: AutoTranscribeRecordingJob: submitted recording 2662 → AssemblyAI 58629dc7-8ced-4c7b-b91d-a8ed89917676  
[2026-07-28 11:56:13] production.INFO: AutoTranscribeRecordingJob: submitted recording 2663 → AssemblyAI 18ed870c-0eb4-4193-9ab5-d72245a34e93  
[2026-07-28 11:56:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:57:14] production.DEBUG: CheckTranscriptionStatusJob: recording 2662 → AssemblyAI status=completed (check #0)  
[2026-07-28 11:57:14] production.INFO: CheckTranscriptionStatusJob: completed for recording 2662 after 0 checks.  
[2026-07-28 11:57:15] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2662. {"status":404,"body":"Not found"} 
[2026-07-28 11:57:15] production.DEBUG: CheckTranscriptionStatusJob: recording 2663 → AssemblyAI status=completed (check #0)  
[2026-07-28 11:57:15] production.INFO: CheckTranscriptionStatusJob: completed for recording 2663 after 0 checks.  
[2026-07-28 11:57:16] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2663. {"status":404,"body":"Not found"} 
[2026-07-28 11:57:18] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 2662  
[2026-07-28 11:57:18] production.INFO: ClassifyAndScoreCallJob: skipping recording 2663 — too short to classify (duration=29s, words=64).  
[2026-07-28 11:57:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 11:58:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 11:59:04] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAa90f4fc68b985c65e9c22ce96188d456","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FhOTBmNGZjNjhiOTg1YzY1ZTljMjJjZTk2MTg4ZDQ1NiIsImZyb20iOiIrNDQ3NTUxMTk2NTA1IiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NTIzNjM0MyJ9.CTySCme1svubdfsxjDkq2jst8yniVGwO7rdKudWEM79OYAMJ65ygK6QtvMP5ZPDLsVqzTSBRMo_HJcYyxJZl7Q%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447551196505","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447551196505","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 11:59:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 11:59:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 12:00:04] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CAa90f4fc68b985c65e9c22ce96188d456","DialCallSid":"CA2c2fe47747546a29ca29d723d2ebd2b1","DialCallStatus":"completed","DialCallDuration":"52"} 
[2026-07-28 12:00:13] production.INFO: AutoTranscribeRecordingJob: submitted recording 2664 → AssemblyAI 4b5240a6-8cef-4199-8b11-9192736f1cba  
[2026-07-28 12:00:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 12:01:14] production.DEBUG: CheckTranscriptionStatusJob: recording 2664 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:01:14] production.INFO: CheckTranscriptionStatusJob: completed for recording 2664 after 0 checks.  
[2026-07-28 12:01:14] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2664. {"status":404,"body":"Not found"} 
[2026-07-28 12:01:14] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2664.  
[2026-07-28 12:03:50] production.INFO: ExtractMessageAttachmentsJob: attachment 10046 (image001.png) skipped — unsupported type.  
[2026-07-28 12:03:50] production.INFO: ExtractMessageAttachmentsJob: attachment 10047 (image002.png) skipped — unsupported type.  
[2026-07-28 12:03:50] production.INFO: ExtractMessageAttachmentsJob: extracted text from attachment 10048 (DP202600961_Response_Letter.pdf).  
[2026-07-28 12:03:55] production.INFO: ClassifyInboundEmailJob: message 13361 classified as 'dsar_response' (high).  
[2026-07-28 12:04:00] production.INFO: FindRelatedDsarJob: message 13361 — dsar_id=, confidence=low.  
[2026-07-28 12:04:00] production.INFO: FindRelatedDsarJob: message 13361 — extracted reference 'DP/202600961' but no DSAR matched.  
[2026-07-28 12:04:02] production.INFO: FindRelatedDsarJob: message 13361 response_type=no_record.  
[2026-07-28 12:04:02] production.INFO: FindRelatedDsarJob: message 13361 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=none).  
[2026-07-28 12:05:38] production.INFO: ClassifyInboundEmailJob: message 13362 classified as 'dsar_response' (high).  
[2026-07-28 12:05:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 12:05:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 12:05:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 12:05:47] production.INFO: FindRelatedDsarJob: message 13362 — dsar_id=2440, confidence=high.  
[2026-07-28 12:05:47] production.INFO: FindRelatedDsarJob: message 13362 linked to DSAR 2440.  
[2026-07-28 12:05:47] production.INFO: FindRelatedDsarJob: saved receiver_reference 'NRS-DP-2026-1231' for DSAR 2440.  
[2026-07-28 12:05:49] production.INFO: FindRelatedDsarJob: message 13362 response_type=info_requested.  
[2026-07-28 12:05:49] production.INFO: FindRelatedDsarJob: message 13362 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=2440).  
[2026-07-28 12:05:49] production.INFO: FindRelatedDsarJob: message 13362 auto-set DSAR 2440 status → further info required (response_type=info_requested).  
[2026-07-28 12:07:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 12:08:12] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA59dd5b26b8ebe0f8f347dbecc924cf06","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3860"} 
[2026-07-28 12:08:12] production.DEBUG: TwilioController: handleOutbound {"call_id":3860,"CallSid":"CA59dd5b26b8ebe0f8f347dbecc924cf06","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA59dd5b26b8ebe0f8f347dbecc924cf06","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3860"}} 
[2026-07-28 12:09:31] production.INFO: AutoTranscribeRecordingJob: submitted recording 2665 → AssemblyAI 1e8653fd-4a45-4639-a3c6-70100d050f23  
[2026-07-28 12:10:33] production.DEBUG: CheckTranscriptionStatusJob: recording 2665 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:10:33] production.INFO: CheckTranscriptionStatusJob: completed for recording 2665 after 0 checks.  
[2026-07-28 12:10:33] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2665. {"status":404,"body":"Not found"} 
[2026-07-28 12:10:36] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2665  
[2026-07-28 12:10:52] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA0a0f525b9e69aefa01320a04c23a785f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3861"} 
[2026-07-28 12:10:52] production.DEBUG: TwilioController: handleOutbound {"call_id":3861,"CallSid":"CA0a0f525b9e69aefa01320a04c23a785f","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA0a0f525b9e69aefa01320a04c23a785f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3861"}} 
[2026-07-28 12:11:33] production.INFO: AutoTranscribeRecordingJob: submitted recording 2666 → AssemblyAI b803a88b-3c3d-4417-8cb4-8a995c34d421  
[2026-07-28 12:12:04] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA7a50358609d0db01369f245dc9234b42","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3862"} 
[2026-07-28 12:12:04] production.DEBUG: TwilioController: handleOutbound {"call_id":3862,"CallSid":"CA7a50358609d0db01369f245dc9234b42","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA7a50358609d0db01369f245dc9234b42","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3862"}} 
[2026-07-28 12:12:34] production.DEBUG: CheckTranscriptionStatusJob: recording 2666 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:12:34] production.INFO: CheckTranscriptionStatusJob: completed for recording 2666 after 0 checks.  
[2026-07-28 12:12:35] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2666. {"status":404,"body":"Not found"} 
[2026-07-28 12:12:36] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2666  
[2026-07-28 12:12:53] production.INFO: AutoTranscribeRecordingJob: submitted recording 2667 → AssemblyAI ea1ca488-8b76-4613-9d80-6d969223081f  
[2026-07-28 12:13:06] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA609c0fca693ce4e0974f9d383af1645a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3863"} 
[2026-07-28 12:13:07] production.DEBUG: TwilioController: handleOutbound {"call_id":3863,"CallSid":"CA609c0fca693ce4e0974f9d383af1645a","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA609c0fca693ce4e0974f9d383af1645a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3863"}} 
[2026-07-28 12:13:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 12:13:55] production.DEBUG: CheckTranscriptionStatusJob: recording 2667 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:13:55] production.INFO: CheckTranscriptionStatusJob: completed for recording 2667 after 0 checks.  
[2026-07-28 12:13:55] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2667. {"status":404,"body":"Not found"} 
[2026-07-28 12:13:56] production.INFO: ClassifyAndScoreCallJob: skipping recording 2667 — too short to classify (duration=17s, words=40).  
[2026-07-28 12:14:27] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA982ec9b38c313d625529cf1f9f1a38d6","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3864"} 
[2026-07-28 12:14:27] production.DEBUG: TwilioController: handleOutbound {"call_id":3864,"CallSid":"CA982ec9b38c313d625529cf1f9f1a38d6","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA982ec9b38c313d625529cf1f9f1a38d6","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3864"}} 
[2026-07-28 12:14:30] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"upQ240HKS/+O5F6SAdIKS6xuM5c=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} 
[2026-07-28 12:15:07] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6ac21313503c5c19c44df4688db03ef5","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3865"} 
[2026-07-28 12:15:07] production.DEBUG: TwilioController: handleOutbound {"call_id":3865,"CallSid":"CA6ac21313503c5c19c44df4688db03ef5","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6ac21313503c5c19c44df4688db03ef5","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3865"}} 
[2026-07-28 12:16:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 12:16:24] production.INFO: AutoTranscribeRecordingJob: submitted recording 2668 → AssemblyAI b55fa478-c1b8-4d14-8cb8-8d9d65db1f58  
[2026-07-28 12:16:53] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA5e7e61ad04a0e06c7717f1283fa936da","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3866"} 
[2026-07-28 12:16:53] production.DEBUG: TwilioController: handleOutbound {"call_id":3866,"CallSid":"CA5e7e61ad04a0e06c7717f1283fa936da","From":"client:agent_production_39","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA5e7e61ad04a0e06c7717f1283fa936da","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3866"}} 
[2026-07-28 12:17:26] production.DEBUG: CheckTranscriptionStatusJob: recording 2668 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:17:26] production.INFO: CheckTranscriptionStatusJob: completed for recording 2668 after 0 checks.  
[2026-07-28 12:17:26] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2668. {"status":404,"body":"Not found"} 
[2026-07-28 12:17:28] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2668  
[2026-07-28 12:17:37] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA02e85e7b998cc59d05a219cacfd72a17","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3867"} 
[2026-07-28 12:17:37] production.DEBUG: TwilioController: handleOutbound {"call_id":3867,"CallSid":"CA02e85e7b998cc59d05a219cacfd72a17","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA02e85e7b998cc59d05a219cacfd72a17","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3867"}} 
[2026-07-28 12:17:46] production.INFO: AutoTranscribeRecordingJob: submitted recording 2669 → AssemblyAI 42e57393-8549-4cf9-b2a5-b73304f70cae  
[2026-07-28 12:18:10] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA9ce7504774a45963a1bbaa8547225da8","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0E5Y2U3NTA0Nzc0YTQ1OTYzYTFiYmFhODU0NzIyNWRhOCIsImZyb20iOiIrNDQ3NDU0NjM2NDczIiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NTIzNzQ5MCJ9.0bYEGt8HFF3VANMlzQZb6MTSusXPEyZgX8QeASrIMiibj7CGAQBom5VVDuJruT_kOYfLDow7QX5TBAzA9X118A%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447454636473","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447454636473","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 12:18:31] production.INFO: AutoTranscribeRecordingJob: submitted recording 2670 → AssemblyAI 9ed18777-ce60-4ace-8dd3-9999a8431d62  
[2026-07-28 12:18:47] production.DEBUG: CheckTranscriptionStatusJob: recording 2669 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:18:47] production.INFO: CheckTranscriptionStatusJob: completed for recording 2669 after 0 checks.  
[2026-07-28 12:18:47] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2669. {"status":404,"body":"Not found"} 
[2026-07-28 12:18:47] production.INFO: ClassifyAndScoreCallJob: skipping recording 2669 — too short to classify (duration=29s, words=73).  
[2026-07-28 12:19:44] production.DEBUG: CheckTranscriptionStatusJob: recording 2670 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:19:44] production.INFO: CheckTranscriptionStatusJob: completed for recording 2670 after 0 checks.  
[2026-07-28 12:19:44] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2670. {"status":404,"body":"Not found"} 
[2026-07-28 12:19:47] production.INFO: AutoTranscribeRecordingJob: submitted recording 2671 → AssemblyAI 1dff2f91-81d2-4fe9-b94d-9b7517fd4fa5  
[2026-07-28 12:19:48] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2670  
[2026-07-28 12:20:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 12:20:50] production.DEBUG: CheckTranscriptionStatusJob: recording 2671 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:20:50] production.INFO: CheckTranscriptionStatusJob: completed for recording 2671 after 0 checks.  
[2026-07-28 12:20:50] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2671. {"status":404,"body":"Not found"} 
[2026-07-28 12:20:50] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=institution) for recording 2671.  
[2026-07-28 12:21:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 12:22:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 12:23:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 12:24:30] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA9ce7504774a45963a1bbaa8547225da8","DialCallSid":"CAbbeb9d212797f0cd97c4d38dcf52ee60","DialCallStatus":"completed","DialCallDuration":"372"} 
[2026-07-28 12:24:45] production.INFO: AutoTranscribeRecordingJob: submitted recording 2672 → AssemblyAI 0385c26e-9082-4d12-9239-aa657317ebbf  
[2026-07-28 12:24:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 12:25:46] production.DEBUG: CheckTranscriptionStatusJob: recording 2672 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:25:46] production.INFO: CheckTranscriptionStatusJob: completed for recording 2672 after 0 checks.  
[2026-07-28 12:25:47] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2672. {"status":404,"body":"Not found"} 
[2026-07-28 12:25:47] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2672.  
[2026-07-28 12:25:56] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2672.  
[2026-07-28 12:26:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 12:27:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 12:27:39] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 1289  
[2026-07-28 12:27:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 12:28:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 12:28:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 12:28:21] production.INFO: ExtractMessageAttachmentsJob: attachment 10049 (Outlook-edau5rmt.png) skipped — unsupported type.  
[2026-07-28 12:28:21] production.INFO: ExtractMessageAttachmentsJob: attachment 10050 (Outlook-r1s0gxnx.png) skipped — unsupported type.  
[2026-07-28 12:28:21] production.INFO: ExtractMessageAttachmentsJob: attachment 10051 (Outlook-2caia1ub.png) skipped — unsupported type.  
[2026-07-28 12:28:21] production.INFO: ExtractMessageAttachmentsJob: attachment 10052 (Outlook-pkdqajuy.png) skipped — unsupported type.  
[2026-07-28 12:28:21] production.INFO: ExtractMessageAttachmentsJob: attachment 10053 (Outlook-gk5bohza.png) skipped — unsupported type.  
[2026-07-28 12:28:21] production.INFO: ExtractMessageAttachmentsJob: attachment 10054 (Outlook-yagumiql.png) skipped — unsupported type.  
[2026-07-28 12:28:21] production.INFO: ExtractMessageAttachmentsJob: attachment 10055 (Outlook-nbefpsdl.png) skipped — unsupported type.  
[2026-07-28 12:28:21] production.INFO: ExtractMessageAttachmentsJob: attachment 10056 (image.png) skipped — unsupported type.  
[2026-07-28 12:28:21] production.INFO: ExtractMessageAttachmentsJob: attachment 10057 (image.png) skipped — unsupported type.  
[2026-07-28 12:28:21] production.INFO: ExtractMessageAttachmentsJob: attachment 10058 (image.png) skipped — unsupported type.  
[2026-07-28 12:28:23] production.INFO: ClassifyInboundEmailJob: message 13375 classified as 'dsar_response' (high).  
[2026-07-28 12:28:29] production.INFO: FindRelatedDsarJob: message 13375 — dsar_id=1157, confidence=high.  
[2026-07-28 12:28:29] production.INFO: FindRelatedDsarJob: message 13375 linked to DSAR 1157.  
[2026-07-28 12:28:31] production.INFO: FindRelatedDsarJob: message 13375 response_type=no_record.  
[2026-07-28 12:28:31] production.INFO: FindRelatedDsarJob: message 13375 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=1157).  
[2026-07-28 12:28:31] production.INFO: FindRelatedDsarJob: message 13375 auto-set DSAR 1157 status → no records (response_type=no_record).  
[2026-07-28 12:31:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 12:31:54] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 12:32:07] production.INFO: ClassifyInboundEmailJob: message 13376 classified as 'dsar_response' (high).  
[2026-07-28 12:32:12] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA74be4e3422bc22d2991f58d914a32cdb","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3869"} 
[2026-07-28 12:32:12] production.DEBUG: TwilioController: handleOutbound {"call_id":3869,"CallSid":"CA74be4e3422bc22d2991f58d914a32cdb","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA74be4e3422bc22d2991f58d914a32cdb","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3869"}} 
[2026-07-28 12:32:15] production.INFO: FindRelatedDsarJob: message 13376 — dsar_id=3808, confidence=high.  
[2026-07-28 12:32:15] production.INFO: FindRelatedDsarJob: message 13376 linked to DSAR 3808.  
[2026-07-28 12:32:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 12:32:18] production.INFO: FindRelatedDsarJob: message 13376 response_type=portal_response.  
[2026-07-28 12:32:18] production.INFO: FindRelatedDsarJob: message 13376 → triage_queue=portal_response (response_type=portal_response, dsar_id=3808).  
[2026-07-28 12:33:20] production.INFO: AutoTranscribeRecordingJob: submitted recording 2673 → AssemblyAI 91622e68-abc2-490c-99df-d54b941c3a12  
[2026-07-28 12:34:21] production.DEBUG: CheckTranscriptionStatusJob: recording 2673 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:34:21] production.INFO: CheckTranscriptionStatusJob: completed for recording 2673 after 0 checks.  
[2026-07-28 12:34:21] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2673. {"status":404,"body":"Not found"} 
[2026-07-28 12:34:22] production.INFO: ClassifyAndScoreCallJob: skipping recording 2673 — too short to classify (duration=26s, words=68).  
[2026-07-28 12:34:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 12:35:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 12:35:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 12:35:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 12:35:20] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA780d71c54a87f377e96481478bbbfb28","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3870"} 
[2026-07-28 12:35:20] production.DEBUG: TwilioController: handleOutbound {"call_id":3870,"CallSid":"CA780d71c54a87f377e96481478bbbfb28","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA780d71c54a87f377e96481478bbbfb28","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3870"}} 
[2026-07-28 12:36:25] production.INFO: AutoTranscribeRecordingJob: submitted recording 2674 → AssemblyAI a3df56e2-0ee8-4429-8b7b-355681685995  
[2026-07-28 12:36:33] production.INFO: ClassifyInboundEmailJob: message 13379 classified as 'dsar_response' (high).  
[2026-07-28 12:36:43] production.INFO: FindRelatedDsarJob: message 13379 — dsar_id=, confidence=low.  
[2026-07-28 12:36:43] production.INFO: FindRelatedDsarJob: message 13379 — extracted reference 'NRS-DP-2026-1233' but no DSAR matched.  
[2026-07-28 12:36:46] production.INFO: FindRelatedDsarJob: message 13379 response_type=info_requested.  
[2026-07-28 12:36:46] production.INFO: FindRelatedDsarJob: message 13379 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=none).  
[2026-07-28 12:36:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 12:37:26] production.DEBUG: CheckTranscriptionStatusJob: recording 2674 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:37:26] production.INFO: CheckTranscriptionStatusJob: completed for recording 2674 after 0 checks.  
[2026-07-28 12:37:27] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2674. {"status":404,"body":"Not found"} 
[2026-07-28 12:37:29] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2674  
[2026-07-28 12:38:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 12:38:19] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc916bd7a01532999fe039a010af4f029","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3871"} 
[2026-07-28 12:38:19] production.DEBUG: TwilioController: handleOutbound {"call_id":3871,"CallSid":"CAc916bd7a01532999fe039a010af4f029","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc916bd7a01532999fe039a010af4f029","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3871"}} 
[2026-07-28 12:39:17] production.INFO: AutoTranscribeRecordingJob: submitted recording 2675 → AssemblyAI 60a5f274-6c44-4ae0-acf6-4b8170d3f54b  
[2026-07-28 12:40:19] production.DEBUG: CheckTranscriptionStatusJob: recording 2675 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:40:19] production.INFO: CheckTranscriptionStatusJob: completed for recording 2675 after 0 checks.  
[2026-07-28 12:40:19] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2675. {"status":404,"body":"Not found"} 
[2026-07-28 12:40:19] production.INFO: ClassifyAndScoreCallJob: skipping recording 2675 — too short to classify (duration=28s, words=76).  
[2026-07-28 12:42:05] production.INFO: ExtractMessageAttachmentsJob: attachment 10059 (image001.png) skipped — unsupported type.  
[2026-07-28 12:42:08] production.INFO: ClassifyInboundEmailJob: message 13386 classified as 'dsar_response' (high).  
[2026-07-28 12:42:13] production.INFO: FindRelatedDsarJob: message 13386 — dsar_id=2495, confidence=high.  
[2026-07-28 12:42:13] production.INFO: FindRelatedDsarJob: message 13386 linked to DSAR 2495.  
[2026-07-28 12:42:13] production.INFO: FindRelatedDsarJob: saved receiver_reference 'NRS-DP-2026-1234' for DSAR 2495.  
[2026-07-28 12:42:15] production.INFO: FindRelatedDsarJob: message 13386 response_type=info_requested.  
[2026-07-28 12:42:15] production.INFO: FindRelatedDsarJob: message 13386 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=2495).  
[2026-07-28 12:42:15] production.INFO: FindRelatedDsarJob: message 13386 auto-set DSAR 2495 status → further info required (response_type=info_requested).  
[2026-07-28 12:43:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 12:45:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 12:46:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 12:46:45] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAa7f8dae72f9aa85b5cf4cf123096f8b8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3872"} 
[2026-07-28 12:46:45] production.DEBUG: TwilioController: handleOutbound {"call_id":3872,"CallSid":"CAa7f8dae72f9aa85b5cf4cf123096f8b8","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAa7f8dae72f9aa85b5cf4cf123096f8b8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3872"}} 
[2026-07-28 12:47:26] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13281 (client 1236, 1 handler(s)).  
[2026-07-28 12:47:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 12:47:50] production.INFO: AutoTranscribeRecordingJob: submitted recording 2676 → AssemblyAI bb19581c-0722-47ec-bcaf-1f3c3fb8b8db  
[2026-07-28 12:48:50] production.DEBUG: CheckTranscriptionStatusJob: recording 2676 → AssemblyAI status=completed (check #0)  
[2026-07-28 12:48:50] production.INFO: CheckTranscriptionStatusJob: completed for recording 2676 after 0 checks.  
[2026-07-28 12:48:51] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2676. {"status":404,"body":"Not found"} 
[2026-07-28 12:48:51] production.INFO: ClassifyAndScoreCallJob: skipping recording 2676 — too short to classify (duration=24s, words=55).  
[2026-07-28 12:50:48] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 12:51:00] production.INFO: ClassifyInboundEmailJob: message 13395 classified as 'dsar_response' (high).  
[2026-07-28 12:51:06] production.INFO: FindRelatedDsarJob: message 13395 — dsar_id=, confidence=low.  
[2026-07-28 12:51:12] production.INFO: FindRelatedDsarJob: message 13395 response_type=info_requested.  
[2026-07-28 12:51:12] production.INFO: FindRelatedDsarJob: message 13395 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=none).  
[2026-07-28 12:51:15] production.INFO: ExtractMessageAttachmentsJob: attachment 10060 (IMG_7409.jpeg) skipped — unsupported type.  
[2026-07-28 12:51:15] production.INFO: ExtractMessageAttachmentsJob: attachment 10061 (IMG_7410.jpeg) skipped — unsupported type.  
[2026-07-28 12:51:15] production.INFO: ExtractMessageAttachmentsJob: attachment 10062 (IMG_7411.jpeg) skipped — unsupported type.  
[2026-07-28 12:51:15] production.INFO: ExtractMessageAttachmentsJob: attachment 10063 (IMG_7412.jpeg) skipped — unsupported type.  
[2026-07-28 12:51:17] production.INFO: ClassifyInboundEmailJob: message 13396 classified as 'dsar_response' (high).  
[2026-07-28 12:51:22] production.INFO: FindRelatedDsarJob: message 13396 — dsar_id=, confidence=low.  
[2026-07-28 12:51:23] production.INFO: FindRelatedDsarJob: message 13396 response_type=info_requested.  
[2026-07-28 12:51:23] production.INFO: FindRelatedDsarJob: message 13396 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=none).  
[2026-07-28 12:51:50] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13395 (client 1161, 1 handler(s)).  
[2026-07-28 12:52:03] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13396 (client 1161, 1 handler(s)).  
[2026-07-28 12:53:30] production.INFO: ExtractMessageAttachmentsJob: attachment 10064 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part1.pdf) is password protected.  
[2026-07-28 12:53:32] production.INFO: ClassifyInboundEmailJob: message 13397 classified as 'dsar_response' (high).  
[2026-07-28 12:53:32] production.INFO: FindRelatedDsarJob: message 13397 matched via regex reference 'DSAR-20260708-604990' → DSAR 3822.  
[2026-07-28 12:53:33] production.INFO: FindRelatedDsarJob: message 13397 response_type=partial_data.  
[2026-07-28 12:53:33] production.INFO: FindRelatedDsarJob: message 13397 → triage_queue=dsar_evidence (response_type=partial_data, dsar_id=3822).  
[2026-07-28 12:53:36] production.INFO: ExtractMessageAttachmentsJob: attachment 10065 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part2.pdf) is password protected.  
[2026-07-28 12:53:39] production.INFO: ClassifyInboundEmailJob: message 13398 classified as 'generic' (high).  
[2026-07-28 12:53:54] production.INFO: ExtractMessageAttachmentsJob: attachment 10066 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part3.pdf) is password protected.  
[2026-07-28 12:53:57] production.INFO: ClassifyInboundEmailJob: message 13399 classified as 'dsar_response' (high).  
[2026-07-28 12:53:58] production.INFO: FindRelatedDsarJob: message 13399 matched via regex reference 'DSAR-20260708-604990' → DSAR 3822.  
[2026-07-28 12:53:59] production.INFO: FindRelatedDsarJob: message 13399 response_type=wrong_recipient.  
[2026-07-28 12:53:59] production.INFO: FindRelatedDsarJob: message 13399 → triage_queue=dsar_needs_research (response_type=wrong_recipient, dsar_id=3822).  
[2026-07-28 12:54:20] production.INFO: ExtractMessageAttachmentsJob: attachment 10067 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part4.pdf) is password protected.  
[2026-07-28 12:54:22] production.INFO: ClassifyInboundEmailJob: message 13401 classified as 'dsar_response' (high).  
[2026-07-28 12:54:22] production.INFO: FindRelatedDsarJob: message 13401 matched via regex reference 'DSAR-20260708-604990' → DSAR 3822.  
[2026-07-28 12:54:23] production.INFO: FindRelatedDsarJob: message 13401 response_type=acknowledgement.  
[2026-07-28 12:54:23] production.INFO: FindRelatedDsarJob: message 13401 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=3822).  
[2026-07-28 12:54:23] production.INFO: FindRelatedDsarJob: message 13401 auto-set DSAR 3822 status → acknowledged (response_type=acknowledgement).  
[2026-07-28 12:54:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 12:54:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 12:54:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 12:54:45] production.INFO: ExtractMessageAttachmentsJob: attachment 10068 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part5.pdf) is password protected.  
[2026-07-28 12:54:47] production.INFO: ClassifyInboundEmailJob: message 13402 classified as 'generic' (high).  
[2026-07-28 12:55:02] production.INFO: ExtractMessageAttachmentsJob: attachment 10069 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part6.pdf) is password protected.  
[2026-07-28 12:55:04] production.INFO: ClassifyInboundEmailJob: message 13403 classified as 'generic' (high).  
[2026-07-28 12:55:20] production.INFO: ExtractMessageAttachmentsJob: attachment 10070 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part7.pdf) is password protected.  
[2026-07-28 12:55:22] production.INFO: ClassifyInboundEmailJob: message 13404 classified as 'dsar_response' (high).  
[2026-07-28 12:55:22] production.INFO: FindRelatedDsarJob: message 13404 matched via regex reference 'DSAR-20260708-604990' → DSAR 3822.  
[2026-07-28 12:55:24] production.INFO: FindRelatedDsarJob: message 13404 response_type=info_requested.  
[2026-07-28 12:55:24] production.INFO: FindRelatedDsarJob: message 13404 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=3822).  
[2026-07-28 12:55:24] production.INFO: FindRelatedDsarJob: message 13404 auto-set DSAR 3822 status → further info required (response_type=info_requested).  
[2026-07-28 12:55:33] production.INFO: ExtractMessageAttachmentsJob: attachment 10071 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part8.pdf) is password protected.  
[2026-07-28 12:55:36] production.INFO: ClassifyInboundEmailJob: message 13405 classified as 'generic' (high).  
[2026-07-28 12:55:51] production.INFO: ExtractMessageAttachmentsJob: attachment 10072 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part9.pdf) is password protected.  
[2026-07-28 12:55:53] production.INFO: ClassifyInboundEmailJob: message 13406 classified as 'dsar_response' (high).  
[2026-07-28 12:55:53] production.INFO: FindRelatedDsarJob: message 13406 matched via regex reference 'DSAR-20260708-604990' → DSAR 3822.  
[2026-07-28 12:55:56] production.INFO: FindRelatedDsarJob: message 13406 response_type=acknowledgement.  
[2026-07-28 12:55:56] production.INFO: FindRelatedDsarJob: message 13406 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=3822).  
[2026-07-28 12:55:56] production.INFO: FindRelatedDsarJob: message 13406 auto-set DSAR 3822 status → acknowledged (response_type=acknowledgement).  
[2026-07-28 12:56:02] production.INFO: ExtractMessageAttachmentsJob: attachment 10073 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part10.pdf) is password protected.  
[2026-07-28 12:56:04] production.INFO: ClassifyInboundEmailJob: message 13407 classified as 'dsar_response' (high).  
[2026-07-28 12:56:04] production.INFO: FindRelatedDsarJob: message 13407 matched via regex reference 'DSAR-20260708-604990' → DSAR 3822.  
[2026-07-28 12:56:05] production.INFO: FindRelatedDsarJob: message 13407 response_type=acknowledgement.  
[2026-07-28 12:56:05] production.INFO: FindRelatedDsarJob: message 13407 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=3822).  
[2026-07-28 12:56:05] production.INFO: FindRelatedDsarJob: message 13407 auto-set DSAR 3822 status → acknowledged (response_type=acknowledgement).  
[2026-07-28 12:56:20] production.INFO: ExtractMessageAttachmentsJob: attachment 10074 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part11.pdf) is password protected.  
[2026-07-28 12:56:23] production.INFO: ClassifyInboundEmailJob: message 13408 classified as 'dsar_response' (high).  
[2026-07-28 12:56:23] production.INFO: FindRelatedDsarJob: message 13408 matched via regex reference 'DSAR-20260708-604990' → DSAR 3822.  
[2026-07-28 12:56:27] production.INFO: FindRelatedDsarJob: message 13408 response_type=acknowledgement.  
[2026-07-28 12:56:27] production.INFO: FindRelatedDsarJob: message 13408 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=3822).  
[2026-07-28 12:56:27] production.INFO: FindRelatedDsarJob: message 13408 auto-set DSAR 3822 status → acknowledged (response_type=acknowledgement).  
[2026-07-28 12:56:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 12:57:18] production.INFO: ExtractMessageAttachmentsJob: attachment 10075 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part12.pdf) is password protected.  
[2026-07-28 12:57:21] production.INFO: ClassifyInboundEmailJob: message 13409 classified as 'dsar_response' (high).  
[2026-07-28 12:57:21] production.INFO: FindRelatedDsarJob: message 13409 matched via regex reference 'DSAR-20260708-604990' → DSAR 3822.  
[2026-07-28 12:57:22] production.INFO: FindRelatedDsarJob: message 13409 response_type=acknowledgement.  
[2026-07-28 12:57:22] production.INFO: FindRelatedDsarJob: message 13409 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=3822).  
[2026-07-28 12:57:22] production.INFO: FindRelatedDsarJob: message 13409 auto-set DSAR 3822 status → acknowledged (response_type=acknowledgement).  
[2026-07-28 12:57:40] production.INFO: ExtractMessageAttachmentsJob: attachment 10076 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part13.pdf) is password protected.  
[2026-07-28 12:57:43] production.INFO: ClassifyInboundEmailJob: message 13411 classified as 'dsar_response' (high).  
[2026-07-28 12:57:43] production.INFO: FindRelatedDsarJob: message 13411 matched via regex reference 'DSAR-20260708-604990' → DSAR 3822.  
[2026-07-28 12:57:45] production.INFO: FindRelatedDsarJob: message 13411 response_type=wrong_recipient.  
[2026-07-28 12:57:45] production.INFO: FindRelatedDsarJob: message 13411 → triage_queue=dsar_needs_research (response_type=wrong_recipient, dsar_id=3822).  
[2026-07-28 12:57:51] production.INFO: ExtractMessageAttachmentsJob: attachment 10077 (SAR-A-Wyles-28-Jul-2026-11-53-27_Part14.pdf) is password protected.  
[2026-07-28 12:57:53] production.INFO: ClassifyInboundEmailJob: message 13412 classified as 'dsar_response' (high).  
[2026-07-28 12:57:53] production.INFO: FindRelatedDsarJob: message 13412 matched via regex reference 'DSAR-20260708-604990' → DSAR 3822.  
[2026-07-28 12:57:55] production.INFO: FindRelatedDsarJob: message 13412 response_type=acknowledgement.  
[2026-07-28 12:57:55] production.INFO: FindRelatedDsarJob: message 13412 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=3822).  
[2026-07-28 12:57:55] production.INFO: FindRelatedDsarJob: message 13412 auto-set DSAR 3822 status → acknowledged (response_type=acknowledgement).  
[2026-07-28 12:59:21] production.INFO: ClassifyInboundEmailJob: message 13413 classified as 'generic' (high).  
[2026-07-28 12:59:38] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAa9bd34a876ca524d70dbffead140298a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3873"} 
[2026-07-28 12:59:38] production.DEBUG: TwilioController: handleOutbound {"call_id":3873,"CallSid":"CAa9bd34a876ca524d70dbffead140298a","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAa9bd34a876ca524d70dbffead140298a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3873"}} 
[2026-07-28 12:59:42] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13349 (client 1083, 1 handler(s)).  
[2026-07-28 12:59:45] production.INFO: ExtractMessageAttachmentsJob: attachment 10078 (IMG_7413.jpeg) skipped — unsupported type.  
[2026-07-28 12:59:47] production.INFO: ClassifyInboundEmailJob: message 13414 classified as 'generic' (high).  
[2026-07-28 12:59:54] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13413 (client 1161, 1 handler(s)).  
[2026-07-28 13:00:00] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13414 (client 1161, 1 handler(s)).  
[2026-07-28 13:00:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 13:00:44] production.INFO: AutoTranscribeRecordingJob: submitted recording 2677 → AssemblyAI 86e99f5e-88e6-4075-9029-9086fba327ce  
[2026-07-28 13:01:18] production.INFO: ExtractMessageAttachmentsJob: attachment 10079 (image001.jpg) skipped — unsupported type.  
[2026-07-28 13:01:18] production.INFO: ExtractMessageAttachmentsJob: attachment 10080 (crossreachimpactreport_fb2e035f-111f-4910-8b30-a46baa6735b6.png) skipped — unsupported type.  
[2026-07-28 13:01:18] production.INFO: ExtractMessageAttachmentsJob: extracted text from attachment 10081 (ResponseSent.pdf).  
[2026-07-28 13:01:21] production.INFO: ClassifyInboundEmailJob: message 13417 classified as 'dsar_response' (high).  
[2026-07-28 13:01:21] production.INFO: FindRelatedDsarJob: message 13417 matched via regex reference 'DSAR-20260629-5228F6' → DSAR 3667.  
[2026-07-28 13:01:22] production.INFO: FindRelatedDsarJob: message 13417 response_type=no_record.  
[2026-07-28 13:01:22] production.INFO: FindRelatedDsarJob: message 13417 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=3667).  
[2026-07-28 13:01:22] production.INFO: FindRelatedDsarJob: message 13417 auto-set DSAR 3667 status → no records (response_type=no_record).  
[2026-07-28 13:01:47] production.DEBUG: CheckTranscriptionStatusJob: recording 2677 → AssemblyAI status=completed (check #0)  
[2026-07-28 13:01:47] production.INFO: CheckTranscriptionStatusJob: completed for recording 2677 after 0 checks.  
[2026-07-28 13:01:47] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2677. {"status":404,"body":"Not found"} 
[2026-07-28 13:01:47] production.INFO: ClassifyAndScoreCallJob: skipping recording 2677 — too short to classify (duration=24s, words=65).  
[2026-07-28 13:02:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 13:02:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:02:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 13:03:02] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA9003a50f11ea02c1fa2d3b3a178910eb","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3874"} 
[2026-07-28 13:03:02] production.DEBUG: TwilioController: handleOutbound {"call_id":3874,"CallSid":"CA9003a50f11ea02c1fa2d3b3a178910eb","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA9003a50f11ea02c1fa2d3b3a178910eb","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3874"}} 
[2026-07-28 13:04:21] production.INFO: AutoTranscribeRecordingJob: submitted recording 2678 → AssemblyAI a79ab7b5-6726-42e0-850f-ba411bcdbaa5  
[2026-07-28 13:04:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} 
[2026-07-28 13:05:21] production.DEBUG: CheckTranscriptionStatusJob: recording 2678 → AssemblyAI status=completed (check #0)  
[2026-07-28 13:05:21] production.INFO: CheckTranscriptionStatusJob: completed for recording 2678 after 0 checks.  
[2026-07-28 13:05:22] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2678. {"status":404,"body":"Not found"} 
[2026-07-28 13:05:23] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2678  
[2026-07-28 13:06:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:06:42] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA7ca952724840eb178afc84881639a54c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3875"} 
[2026-07-28 13:06:42] production.DEBUG: TwilioController: handleOutbound {"call_id":3875,"CallSid":"CA7ca952724840eb178afc84881639a54c","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA7ca952724840eb178afc84881639a54c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3875"}} 
[2026-07-28 13:07:50] production.INFO: AutoTranscribeRecordingJob: submitted recording 2679 → AssemblyAI 115d16b7-a82e-402f-9a5d-8e3912d0873b  
[2026-07-28 13:08:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:08:52] production.DEBUG: CheckTranscriptionStatusJob: recording 2679 → AssemblyAI status=completed (check #0)  
[2026-07-28 13:08:52] production.INFO: CheckTranscriptionStatusJob: completed for recording 2679 after 0 checks.  
[2026-07-28 13:08:52] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2679. {"status":404,"body":"Not found"} 
[2026-07-28 13:08:52] production.INFO: ClassifyAndScoreCallJob: skipping recording 2679 — too short to classify (duration=26s, words=65).  
[2026-07-28 13:09:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:09:55] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA674a2f13b0f5f6d7884053c8440606ee","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3876"} 
[2026-07-28 13:09:55] production.DEBUG: TwilioController: handleOutbound {"call_id":3876,"CallSid":"CA674a2f13b0f5f6d7884053c8440606ee","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA674a2f13b0f5f6d7884053c8440606ee","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3876"}} 
[2026-07-28 13:10:12] production.INFO: ClassifyInboundEmailJob: message 13423 classified as 'dsar_response' (high).  
[2026-07-28 13:10:12] production.INFO: FindRelatedDsarJob: message 13423 matched via regex reference 'DSAR-20260723-9029B4' → DSAR 4046.  
[2026-07-28 13:10:16] production.INFO: FindRelatedDsarJob: message 13423 response_type=portal_response.  
[2026-07-28 13:10:16] production.INFO: FindRelatedDsarJob: message 13423 → triage_queue=portal_response (response_type=portal_response, dsar_id=4046).  
[2026-07-28 13:11:16] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA013c4f1ff768b7200d20164e342ded31","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3877"} 
[2026-07-28 13:11:16] production.DEBUG: TwilioController: handleOutbound {"call_id":3877,"CallSid":"CA013c4f1ff768b7200d20164e342ded31","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA013c4f1ff768b7200d20164e342ded31","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3877"}} 
[2026-07-28 13:12:14] production.INFO: AutoTranscribeRecordingJob: submitted recording 2680 → AssemblyAI 0989b703-b4be-4de8-8353-e0d22a258a69  
[2026-07-28 13:13:02] production.INFO: ExtractMessageAttachmentsJob: extracted text from attachment 10082 (20260728 - Extension letter for SAR.docx).  
[2026-07-28 13:13:04] production.INFO: ClassifyInboundEmailJob: message 13426 classified as 'dsar_response' (high).  
[2026-07-28 13:13:11] production.INFO: FindRelatedDsarJob: message 13426 — dsar_id=, confidence=medium.  
[2026-07-28 13:13:14] production.INFO: FindRelatedDsarJob: message 13426 response_type=delay_notice.  
[2026-07-28 13:13:14] production.INFO: FindRelatedDsarJob: message 13426 → triage_queue=dsar_updates (response_type=delay_notice, dsar_id=none).  
[2026-07-28 13:13:16] production.DEBUG: CheckTranscriptionStatusJob: recording 2680 → AssemblyAI status=completed (check #0)  
[2026-07-28 13:13:16] production.INFO: CheckTranscriptionStatusJob: completed for recording 2680 after 0 checks.  
[2026-07-28 13:13:16] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2680. {"status":404,"body":"Not found"} 
[2026-07-28 13:13:17] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2680  
[2026-07-28 13:13:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 13:13:53] production.INFO: ClassifyInboundEmailJob: message 13427 classified as 'dsar_response' (high).  
[2026-07-28 13:14:03] production.INFO: FindRelatedDsarJob: message 13427 — dsar_id=, confidence=low.  
[2026-07-28 13:14:05] production.INFO: FindRelatedDsarJob: message 13427 response_type=acknowledgement.  
[2026-07-28 13:14:05] production.INFO: FindRelatedDsarJob: message 13427 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=none).  
[2026-07-28 13:16:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:17:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:17:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 13:17:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 13:17:54] production.INFO: ExtractMessageAttachmentsJob: extracted text from attachment 10083 (20260728 - Extension letter for SAR.docx).  
[2026-07-28 13:17:57] production.INFO: ClassifyInboundEmailJob: message 13430 classified as 'dsar_response' (high).  
[2026-07-28 13:18:02] production.INFO: FindRelatedDsarJob: message 13430 — dsar_id=, confidence=medium.  
[2026-07-28 13:18:05] production.INFO: FindRelatedDsarJob: message 13430 response_type=delay_notice.  
[2026-07-28 13:18:05] production.INFO: FindRelatedDsarJob: message 13430 → triage_queue=dsar_updates (response_type=delay_notice, dsar_id=none).  
[2026-07-28 13:22:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:23:57] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAd3686e39077083129e4df291743fd5d7","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3878"} 
[2026-07-28 13:23:57] production.DEBUG: TwilioController: handleOutbound {"call_id":3878,"CallSid":"CAd3686e39077083129e4df291743fd5d7","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAd3686e39077083129e4df291743fd5d7","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3878"}} 
[2026-07-28 13:24:35] production.INFO: AutoTranscribeRecordingJob: submitted recording 2681 → AssemblyAI bea0d78d-bda5-470a-906c-b0d295b7ad4e  
[2026-07-28 13:24:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 13:25:36] production.DEBUG: CheckTranscriptionStatusJob: recording 2681 → AssemblyAI status=completed (check #0)  
[2026-07-28 13:25:36] production.INFO: CheckTranscriptionStatusJob: completed for recording 2681 after 0 checks.  
[2026-07-28 13:25:37] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2681. {"status":404,"body":"Not found"} 
[2026-07-28 13:25:37] production.INFO: ClassifyAndScoreCallJob: skipping recording 2681 — too short to classify (duration=26s, words=68).  
[2026-07-28 13:26:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 13:26:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 13:27:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 13:27:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 13:27:51] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAb24ee3f81dd55286e7dc1c897ec59ff9","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FiMjRlZTNmODFkZDU1Mjg2ZTdkYzFjODk3ZWM1OWZmOSIsImZyb20iOiIrNDQ3ODI2MDYwMDYxIiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NTI0MTY3MCJ9.7UaoktGsCs7El_HtjtTXPSMW3fmT6DJamrXXTBCt_BsdISrUnuicPtuORx8WLyeBBfK_t5uA8BwcV88yDb8gBw%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447826060061","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447826060061","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 13:27:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:28:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 13:28:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 13:29:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 13:29:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 13:31:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 13:32:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 13:32:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:33:17] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA2447f34802159db8433aabd944cc97f2","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3880"} 
[2026-07-28 13:33:17] production.DEBUG: TwilioController: handleOutbound {"call_id":3880,"CallSid":"CA2447f34802159db8433aabd944cc97f2","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA2447f34802159db8433aabd944cc97f2","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3880"}} 
[2026-07-28 13:33:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 13:34:31] production.INFO: AutoTranscribeRecordingJob: submitted recording 2682 → AssemblyAI 464f4cae-71af-4f56-876a-1cba5c34ddd7  
[2026-07-28 13:35:33] production.DEBUG: CheckTranscriptionStatusJob: recording 2682 → AssemblyAI status=completed (check #0)  
[2026-07-28 13:35:33] production.INFO: CheckTranscriptionStatusJob: completed for recording 2682 after 0 checks.  
[2026-07-28 13:35:33] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2682. {"status":404,"body":"Not found"} 
[2026-07-28 13:35:36] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2682  
[2026-07-28 13:36:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 13:37:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:37:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:37:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:43:38] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CAb24ee3f81dd55286e7dc1c897ec59ff9","DialCallSid":"CA9167dea34a49f4a6ad74763242a5e2c6","DialCallStatus":"completed","DialCallDuration":"929"} 
[2026-07-28 13:44:07] production.INFO: AutoTranscribeRecordingJob: submitted recording 2683 → AssemblyAI 71a074e4-3a2e-41b0-aef7-d0ffbed6b031  
[2026-07-28 13:45:09] production.DEBUG: CheckTranscriptionStatusJob: recording 2683 → AssemblyAI status=completed (check #0)  
[2026-07-28 13:45:09] production.INFO: CheckTranscriptionStatusJob: completed for recording 2683 after 0 checks.  
[2026-07-28 13:45:09] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2683. {"status":404,"body":"Not found"} 
[2026-07-28 13:45:09] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2683.  
[2026-07-28 13:45:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:45:58] production.INFO: ExtractMessageAttachmentsJob: attachment 10084 (image001.png) skipped — unsupported type.  
[2026-07-28 13:46:00] production.INFO: ClassifyInboundEmailJob: message 13440 classified as 'dsar_response' (high).  
[2026-07-28 13:46:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:46:07] production.INFO: FindRelatedDsarJob: message 13440 — dsar_id=2244, confidence=high.  
[2026-07-28 13:46:07] production.INFO: FindRelatedDsarJob: message 13440 linked to DSAR 2244.  
[2026-07-28 13:46:07] production.INFO: FindRelatedDsarJob: saved receiver_reference 'NRS-DP-2026-1236' for DSAR 2244.  
[2026-07-28 13:46:09] production.INFO: FindRelatedDsarJob: message 13440 response_type=info_requested.  
[2026-07-28 13:46:09] production.INFO: FindRelatedDsarJob: message 13440 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=2244).  
[2026-07-28 13:46:09] production.INFO: FindRelatedDsarJob: message 13440 auto-set DSAR 2244 status → further info required (response_type=info_requested).  
[2026-07-28 13:46:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:46:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:46:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:46:34] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA1ef29f32d65ade770bb2b561d6c4511e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3881"} 
[2026-07-28 13:46:34] production.DEBUG: TwilioController: handleOutbound {"call_id":3881,"CallSid":"CA1ef29f32d65ade770bb2b561d6c4511e","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA1ef29f32d65ade770bb2b561d6c4511e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3881"}} 
[2026-07-28 13:47:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:47:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:47:14] production.INFO: ExtractMessageAttachmentsJob: attachment 10085 (image001.png) skipped — unsupported type.  
[2026-07-28 13:47:20] production.INFO: ClassifyInboundEmailJob: message 13447 classified as 'dsar_response' (high).  
[2026-07-28 13:47:28] production.INFO: FindRelatedDsarJob: message 13447 — dsar_id=2456, confidence=high.  
[2026-07-28 13:47:28] production.INFO: FindRelatedDsarJob: message 13447 linked to DSAR 2456.  
[2026-07-28 13:47:28] production.INFO: FindRelatedDsarJob: saved receiver_reference 'NRS-DP-2026-1235' for DSAR 2456.  
[2026-07-28 13:47:30] production.INFO: FindRelatedDsarJob: message 13447 response_type=info_requests.  
[2026-07-28 13:47:30] production.INFO: FindRelatedDsarJob: message 13447 → triage_queue=dsar_needs_research (response_type=info_requests, dsar_id=2456).  
[2026-07-28 13:49:02] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA14fbef45ce9c12c1bc7c2de05d0694d9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3882"} 
[2026-07-28 13:49:02] production.DEBUG: TwilioController: handleOutbound {"call_id":3882,"CallSid":"CA14fbef45ce9c12c1bc7c2de05d0694d9","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA14fbef45ce9c12c1bc7c2de05d0694d9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3882"}} 
[2026-07-28 13:49:30] production.INFO: ExtractMessageAttachmentsJob: attachment 10086 (image001.png) skipped — unsupported type.  
[2026-07-28 13:49:33] production.INFO: ClassifyInboundEmailJob: message 13449 classified as 'dsar_response' (high).  
[2026-07-28 13:49:39] production.INFO: FindRelatedDsarJob: message 13449 — dsar_id=, confidence=medium.  
[2026-07-28 13:49:39] production.INFO: FindRelatedDsarJob: message 13449 — extracted reference 'NRS-DP-2026-1237' but no DSAR matched.  
[2026-07-28 13:49:40] production.INFO: FindRelatedDsarJob: message 13449 response_type=info_requested.  
[2026-07-28 13:49:40] production.INFO: FindRelatedDsarJob: message 13449 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=none).  
[2026-07-28 13:49:51] production.INFO: AutoTranscribeRecordingJob: submitted recording 2684 → AssemblyAI f77498d9-6f9d-4c80-8e17-92ba6f0ed8a5  
[2026-07-28 13:49:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:50:52] production.DEBUG: CheckTranscriptionStatusJob: recording 2684 → AssemblyAI status=completed (check #0)  
[2026-07-28 13:50:52] production.INFO: CheckTranscriptionStatusJob: completed for recording 2684 after 0 checks.  
[2026-07-28 13:50:52] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2684. {"status":404,"body":"Not found"} 
[2026-07-28 13:51:00] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2684  
[2026-07-28 13:52:24] production.INFO: ExtractMessageAttachmentsJob: attachment 10087 (image001.png) skipped — unsupported type.  
[2026-07-28 13:52:26] production.INFO: ClassifyInboundEmailJob: message 13450 classified as 'dsar_response' (high).  
[2026-07-28 13:52:26] production.INFO: FindRelatedDsarJob: message 13450 matched via regex reference 'DSAR-20260605-3DD0C9' → DSAR 3088.  
[2026-07-28 13:52:29] production.INFO: FindRelatedDsarJob: message 13450 response_type=info_requested.  
[2026-07-28 13:52:29] production.INFO: FindRelatedDsarJob: message 13450 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=3088).  
[2026-07-28 13:53:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:53:54] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:54:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 13:54:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 13:55:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 13:55:45] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAad8262ff987a65ae16ec25da1f77be72","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3883"} 
[2026-07-28 13:55:45] production.DEBUG: TwilioController: handleOutbound {"call_id":3883,"CallSid":"CAad8262ff987a65ae16ec25da1f77be72","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAad8262ff987a65ae16ec25da1f77be72","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3883"}} 
[2026-07-28 13:56:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 14:02:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 14:04:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 14:05:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 14:07:00] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA98289fa324eb5cdc5e1de9c381bad289","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3884"} 
[2026-07-28 14:07:00] production.DEBUG: TwilioController: handleOutbound {"call_id":3884,"CallSid":"CA98289fa324eb5cdc5e1de9c381bad289","From":"client:agent_production_37","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA98289fa324eb5cdc5e1de9c381bad289","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3884"}} 
[2026-07-28 14:07:50] production.INFO: AutoTranscribeRecordingJob: submitted recording 2685 → AssemblyAI 797d0e58-c8f8-4222-b2f1-ad3c11f98e66  
[2026-07-28 14:08:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 14:08:50] production.INFO: ClassifyInboundEmailJob: message 13451 classified as 'generic' (high).  
[2026-07-28 14:08:51] production.DEBUG: CheckTranscriptionStatusJob: recording 2685 → AssemblyAI status=completed (check #0)  
[2026-07-28 14:08:51] production.INFO: CheckTranscriptionStatusJob: completed for recording 2685 after 0 checks.  
[2026-07-28 14:08:51] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2685. {"status":404,"body":"Not found"} 
[2026-07-28 14:08:53] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2685  
[2026-07-28 14:09:50] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13451 (client 1224, 1 handler(s)).  
[2026-07-28 14:12:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 14:13:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 14:16:48] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAf9e0b13c97e24c07989f9c438e036838","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FmOWUwYjEzYzk3ZTI0YzA3OTg5ZjljNDM4ZTAzNjgzOCIsImZyb20iOiIrNDQ3Nzk5MzY1NTI0IiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NTI0NDYwNyJ9.Mx5CGlM3xOuHGhCjh7oXKse1f9QjUztVH_H5SkkrAjpwoG-PZVsH4ncHPWqhC3ppGAYz9_e-_1Wj7LiHnM3sjg%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447799365524","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447799365524","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 14:19:44] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CAf9e0b13c97e24c07989f9c438e036838","DialCallSid":"CAa639282e26537311e3ccd7ce559139d5","DialCallStatus":"completed","DialCallDuration":"171"} 
[2026-07-28 14:19:57] production.INFO: AutoTranscribeRecordingJob: submitted recording 2686 → AssemblyAI dd4ef3d2-0569-4202-86e0-cabc97120c4f  
[2026-07-28 14:20:58] production.DEBUG: CheckTranscriptionStatusJob: recording 2686 → AssemblyAI status=completed (check #0)  
[2026-07-28 14:20:58] production.INFO: CheckTranscriptionStatusJob: completed for recording 2686 after 0 checks.  
[2026-07-28 14:20:59] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2686. {"status":404,"body":"Not found"} 
[2026-07-28 14:20:59] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2686.  
[2026-07-28 14:24:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 14:25:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 14:26:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 14:26:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 14:27:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 14:27:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 14:31:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 14:33:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 14:36:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 14:38:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 14:39:40] production.INFO: ExtractMessageAttachmentsJob: extracted text from attachment 10088 (Completion - Solicitors.docx).  
[2026-07-28 14:39:42] production.INFO: ClassifyInboundEmailJob: message 13455 classified as 'dsar_response' (high).  
[2026-07-28 14:39:47] production.INFO: FindRelatedDsarJob: message 13455 — dsar_id=2986, confidence=high.  
[2026-07-28 14:39:47] production.INFO: FindRelatedDsarJob: message 13455 linked to DSAR 2986.  
[2026-07-28 14:39:47] production.INFO: FindRelatedDsarJob: saved receiver_reference '843696164' for DSAR 2986.  
[2026-07-28 14:39:49] production.INFO: FindRelatedDsarJob: message 13455 response_type=partial_data.  
[2026-07-28 14:39:49] production.INFO: FindRelatedDsarJob: message 13455 → triage_queue=dsar_evidence (response_type=partial_data, dsar_id=2986).  
[2026-07-28 14:42:59] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9d90b86c075a6376e3f967df9ed2b5a8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3886"} 
[2026-07-28 14:42:59] production.DEBUG: TwilioController: handleOutbound {"call_id":3886,"CallSid":"CA9d90b86c075a6376e3f967df9ed2b5a8","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9d90b86c075a6376e3f967df9ed2b5a8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3886"}} 
[2026-07-28 14:43:04] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"or+flNbI4gCS63HOMCMcul7mHt0=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} 
[2026-07-28 14:45:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 14:46:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 14:46:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 14:46:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 14:46:54] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAeaf3bb1d972fe7624294cca35d73e3c9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3887"} 
[2026-07-28 14:46:54] production.DEBUG: TwilioController: handleOutbound {"call_id":3887,"CallSid":"CAeaf3bb1d972fe7624294cca35d73e3c9","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAeaf3bb1d972fe7624294cca35d73e3c9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3887"}} 
[2026-07-28 14:47:30] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA89cecbd5414b6894730f6382137b3722","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3888"} 
[2026-07-28 14:47:30] production.DEBUG: TwilioController: handleOutbound {"call_id":3888,"CallSid":"CA89cecbd5414b6894730f6382137b3722","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA89cecbd5414b6894730f6382137b3722","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3888"}} 
[2026-07-28 14:47:51] production.INFO: AutoTranscribeRecordingJob: submitted recording 2687 → AssemblyAI bc698ab2-8424-4dec-b960-00933daaa6a7  
[2026-07-28 14:47:53] production.INFO: AutoTranscribeRecordingJob: submitted recording 2688 → AssemblyAI 4b035f0b-26fa-4e6b-baa5-96fb9e235f8f  
[2026-07-28 14:47:53] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA4d277d61d15f936afac32c2bb50e3a77","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3889"} 
[2026-07-28 14:47:53] production.DEBUG: TwilioController: handleOutbound {"call_id":3889,"CallSid":"CA4d277d61d15f936afac32c2bb50e3a77","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA4d277d61d15f936afac32c2bb50e3a77","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3889"}} 
[2026-07-28 14:48:22] production.INFO: AutoTranscribeRecordingJob: submitted recording 2689 → AssemblyAI a6b8b6f8-bf3c-44d1-afb0-a77c55fa454c  
[2026-07-28 14:48:48] production.INFO: AutoTranscribeRecordingJob: submitted recording 2690 → AssemblyAI 1e9a32cc-0638-45da-98b5-84e5882d6587  
[2026-07-28 14:48:53] production.DEBUG: CheckTranscriptionStatusJob: recording 2687 → AssemblyAI status=completed (check #0)  
[2026-07-28 14:48:53] production.INFO: CheckTranscriptionStatusJob: completed for recording 2687 after 0 checks.  
[2026-07-28 14:48:54] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2687. {"status":404,"body":"Not found"} 
[2026-07-28 14:48:54] production.DEBUG: CheckTranscriptionStatusJob: recording 2688 → AssemblyAI status=completed (check #0)  
[2026-07-28 14:48:54] production.INFO: CheckTranscriptionStatusJob: completed for recording 2688 after 0 checks.  
[2026-07-28 14:48:55] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2688. {"status":404,"body":"Not found"} 
[2026-07-28 14:48:55] production.DEBUG: ClassifyAndScoreCallJob: recording 2687 marked 'initial' by agent disposition; skipping classifier.  
[2026-07-28 14:48:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 14:49:04] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 2687. {"total_score":89,"risk_rating":"acceptable","has_sections":true} 
[2026-07-28 14:49:05] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2688  
[2026-07-28 14:49:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 14:49:23] production.DEBUG: CheckTranscriptionStatusJob: recording 2689 → AssemblyAI status=completed (check #0)  
[2026-07-28 14:49:24] production.INFO: CheckTranscriptionStatusJob: completed for recording 2689 after 0 checks.  
[2026-07-28 14:49:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 14:49:24] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2689. {"status":404,"body":"Not found"} 
[2026-07-28 14:49:26] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2689  
[2026-07-28 14:49:51] production.DEBUG: CheckTranscriptionStatusJob: recording 2690 → AssemblyAI status=completed (check #0)  
[2026-07-28 14:49:51] production.INFO: CheckTranscriptionStatusJob: completed for recording 2690 after 0 checks.  
[2026-07-28 14:49:52] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2690. {"status":404,"body":"Not found"} 
[2026-07-28 14:49:52] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 2690  
[2026-07-28 14:49:56] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTE2VAKDMWJ18KNSQTQ66"} 
[2026-07-28 14:49:56] production.INFO: eSign webhook unmatched document {"document_id":"01KYMFTE2VAKDMWJ18KNSQTQ66"} 
[2026-07-28 14:49:57] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTE4G1VWGCAG7KZ1CSFTP"} 
[2026-07-28 14:49:57] production.INFO: eSign webhook unmatched document {"document_id":"01KYMFTE4G1VWGCAG7KZ1CSFTP"} 
[2026-07-28 14:49:58] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTE9GB11C9XX0RFGHRKK7"} 
[2026-07-28 14:49:58] production.INFO: eSign webhook unmatched document {"document_id":"01KYMFTE9GB11C9XX0RFGHRKK7"} 
[2026-07-28 14:49:58] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTEAVJMK69JQH4ZF2J23G"} 
[2026-07-28 14:49:58] production.INFO: eSign webhook unmatched document {"document_id":"01KYMFTEAVJMK69JQH4ZF2J23G"} 
[2026-07-28 14:49:59] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTECQS6K1ZDD3M336Z7RJ"} 
[2026-07-28 14:49:59] production.INFO: eSign webhook unmatched document {"document_id":"01KYMFTECQS6K1ZDD3M336Z7RJ"} 
[2026-07-28 14:50:00] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTEDJE5AB6D797587F931"} 
[2026-07-28 14:50:00] production.INFO: eSign webhook unmatched document {"document_id":"01KYMFTEDJE5AB6D797587F931"} 
[2026-07-28 14:50:00] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTEE0BFWTHDHX0E23FSHQ"} 
[2026-07-28 14:50:00] production.INFO: eSign webhook unmatched document {"document_id":"01KYMFTEE0BFWTHDHX0E23FSHQ"} 
[2026-07-28 14:50:02] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":960,"documents":7,"has_signing_url":true} 
[2026-07-28 14:50:04] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMFTE2VAKDMWJ18KNSQTQ66"} 
[2026-07-28 14:50:05] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMFTE4G1VWGCAG7KZ1CSFTP"} 
[2026-07-28 14:50:05] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMFTE9GB11C9XX0RFGHRKK7"} 
[2026-07-28 14:50:06] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMFTEAVJMK69JQH4ZF2J23G"} 
[2026-07-28 14:50:07] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMFTECQS6K1ZDD3M336Z7RJ"} 
[2026-07-28 14:50:07] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTE2VAKDMWJ18KNSQTQ66"} 
[2026-07-28 14:50:08] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTE4G1VWGCAG7KZ1CSFTP"} 
[2026-07-28 14:50:08] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTE9GB11C9XX0RFGHRKK7"} 
[2026-07-28 14:50:09] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTEAVJMK69JQH4ZF2J23G"} 
[2026-07-28 14:50:10] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTECQS6K1ZDD3M336Z7RJ"} 
[2026-07-28 14:50:11] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTEDJE5AB6D797587F931"} 
[2026-07-28 14:50:11] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMFTEE0BFWTHDHX0E23FSHQ"} 
[2026-07-28 14:50:12] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMFTEDJE5AB6D797587F931"} 
[2026-07-28 14:50:13] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMFTEE0BFWTHDHX0E23FSHQ"} 
[2026-07-28 14:51:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 14:52:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 14:54:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 14:55:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 15:01:10] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA527bd8a3332cb4d9816dcda25f1d71ef","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3890"} 
[2026-07-28 15:01:10] production.DEBUG: TwilioController: handleOutbound {"call_id":3890,"CallSid":"CA527bd8a3332cb4d9816dcda25f1d71ef","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA527bd8a3332cb4d9816dcda25f1d71ef","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3890"}} 
[2026-07-28 15:02:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 15:02:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 15:02:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 15:03:28] production.INFO: ExtractMessageAttachmentsJob: attachment 10089 (image.png) skipped — unsupported type.  
[2026-07-28 15:03:28] production.INFO: ExtractMessageAttachmentsJob: attachment 10090 (image.png) skipped — unsupported type.  
[2026-07-28 15:03:30] production.INFO: ClassifyInboundEmailJob: message 13465 classified as 'dsar_response' (high).  
[2026-07-28 15:03:30] production.INFO: FindRelatedDsarJob: message 13465 matched via regex reference 'DSAR-20260624-11AC7E' → DSAR 3612.  
[2026-07-28 15:03:33] production.INFO: FindRelatedDsarJob: message 13465 response_type=no_record.  
[2026-07-28 15:03:33] production.INFO: FindRelatedDsarJob: message 13465 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=3612).  
[2026-07-28 15:03:33] production.INFO: FindRelatedDsarJob: message 13465 auto-set DSAR 3612 status → no records (response_type=no_record).  
[2026-07-28 15:06:18] production.INFO: ExtractMessageAttachmentsJob: attachment 10091 (~WRD0000.jpg) skipped — unsupported type.  
[2026-07-28 15:06:18] production.INFO: ExtractMessageAttachmentsJob: attachment 10092 (image001.png) skipped — unsupported type.  
[2026-07-28 15:06:20] production.INFO: ClassifyInboundEmailJob: message 13466 classified as 'dsar_response' (high).  
[2026-07-28 15:06:20] production.INFO: FindRelatedDsarJob: message 13466 matched via regex reference 'DSAR-20260727-81F6CA' → DSAR 4059.  
[2026-07-28 15:06:24] production.INFO: FindRelatedDsarJob: message 13466 response_type=info_requested.  
[2026-07-28 15:06:24] production.INFO: FindRelatedDsarJob: message 13466 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=4059).  
[2026-07-28 15:06:24] production.INFO: FindRelatedDsarJob: message 13466 auto-set DSAR 4059 status → further info required (response_type=info_requested).  
[2026-07-28 15:11:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 15:12:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} 
[2026-07-28 15:13:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 15:13:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 15:14:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 15:15:32] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA8f5ae3091f067f6dad06f6d944803052","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3891"} 
[2026-07-28 15:15:32] production.DEBUG: TwilioController: handleOutbound {"call_id":3891,"CallSid":"CA8f5ae3091f067f6dad06f6d944803052","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA8f5ae3091f067f6dad06f6d944803052","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3891"}} 
[2026-07-28 15:16:31] production.INFO: AutoTranscribeRecordingJob: submitted recording 2691 → AssemblyAI fe0f1c0c-e5f4-4160-bba0-06750e2f5f93  
[2026-07-28 15:17:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 15:17:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 15:17:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 15:17:32] production.DEBUG: CheckTranscriptionStatusJob: recording 2691 → AssemblyAI status=completed (check #0)  
[2026-07-28 15:17:32] production.INFO: CheckTranscriptionStatusJob: completed for recording 2691 after 0 checks.  
[2026-07-28 15:17:32] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2691. {"status":404,"body":"Not found"} 
[2026-07-28 15:17:35] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2691  
[2026-07-28 15:18:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 15:19:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 15:19:30] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAdc25750f41a5a1d7757d8fefba8a8ac7","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3892"} 
[2026-07-28 15:19:30] production.DEBUG: TwilioController: handleOutbound {"call_id":3892,"CallSid":"CAdc25750f41a5a1d7757d8fefba8a8ac7","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAdc25750f41a5a1d7757d8fefba8a8ac7","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3892"}} 
[2026-07-28 15:20:04] production.INFO: AutoTranscribeRecordingJob: submitted recording 2692 → AssemblyAI e172cf6f-fc1a-489d-b701-9b476d746f57  
[2026-07-28 15:20:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 15:20:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 15:20:45] production.INFO: AutoTranscribeRecordingJob: submitted recording 2693 → AssemblyAI 819419f3-57d9-44c1-a7e8-14de6c74c626  
[2026-07-28 15:21:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 15:21:07] production.DEBUG: CheckTranscriptionStatusJob: recording 2692 → AssemblyAI status=completed (check #0)  
[2026-07-28 15:21:07] production.INFO: CheckTranscriptionStatusJob: completed for recording 2692 after 0 checks.  
[2026-07-28 15:21:08] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2692. {"status":404,"body":"Not found"} 
[2026-07-28 15:21:10] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 2692  
[2026-07-28 15:21:22] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 2692. {"total_score":60,"risk_rating":"high_risk","has_sections":true} 
[2026-07-28 15:21:47] production.DEBUG: CheckTranscriptionStatusJob: recording 2693 → AssemblyAI status=completed (check #0)  
[2026-07-28 15:21:47] production.INFO: CheckTranscriptionStatusJob: completed for recording 2693 after 0 checks.  
[2026-07-28 15:21:47] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2693. {"status":404,"body":"Not found"} 
[2026-07-28 15:21:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 15:21:50] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 2693  
[2026-07-28 15:22:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 15:22:40] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAea32ffe91447f315c1b5ad4f0bb1346b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3893"} 
[2026-07-28 15:22:40] production.DEBUG: TwilioController: handleOutbound {"call_id":3893,"CallSid":"CAea32ffe91447f315c1b5ad4f0bb1346b","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAea32ffe91447f315c1b5ad4f0bb1346b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3893"}} 
[2026-07-28 15:23:39] production.INFO: AutoTranscribeRecordingJob: submitted recording 2694 → AssemblyAI a718125a-5248-4f12-bdf2-2ebbb1c745af  
[2026-07-28 15:24:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 15:24:33] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAa30ef5683dbf3e820c93bcececc6593a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3894"} 
[2026-07-28 15:24:33] production.DEBUG: TwilioController: handleOutbound {"call_id":3894,"CallSid":"CAa30ef5683dbf3e820c93bcececc6593a","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAa30ef5683dbf3e820c93bcececc6593a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3894"}} 
[2026-07-28 15:24:41] production.DEBUG: CheckTranscriptionStatusJob: recording 2694 → AssemblyAI status=completed (check #0)  
[2026-07-28 15:24:41] production.INFO: CheckTranscriptionStatusJob: completed for recording 2694 after 0 checks.  
[2026-07-28 15:24:41] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2694. {"status":404,"body":"Not found"} 
[2026-07-28 15:24:42] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2694  
[2026-07-28 15:25:59] production.INFO: AutoTranscribeRecordingJob: submitted recording 2695 → AssemblyAI 1dd59e75-a8a9-4261-8d6e-96debcc5e96c  
[2026-07-28 15:27:00] production.DEBUG: CheckTranscriptionStatusJob: recording 2695 → AssemblyAI status=completed (check #0)  
[2026-07-28 15:27:00] production.INFO: CheckTranscriptionStatusJob: completed for recording 2695 after 0 checks.  
[2026-07-28 15:27:00] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2695. {"status":404,"body":"Not found"} 
[2026-07-28 15:27:01] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2695  
[2026-07-28 15:30:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 15:31:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 15:32:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 15:32:27] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA241ac53fd180af0b2bc32b4d2ea79ae9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3895"} 
[2026-07-28 15:32:27] production.DEBUG: TwilioController: handleOutbound {"call_id":3895,"CallSid":"CA241ac53fd180af0b2bc32b4d2ea79ae9","From":"client:agent_production_37","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA241ac53fd180af0b2bc32b4d2ea79ae9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3895"}} 
[2026-07-28 15:33:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 15:33:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 15:34:34] production.INFO: AutoTranscribeRecordingJob: submitted recording 2696 → AssemblyAI 0c30af4c-f0d5-4ada-9395-86a6a2aafac1  
[2026-07-28 15:34:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 15:35:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} 
[2026-07-28 15:35:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} 
[2026-07-28 15:35:35] production.DEBUG: CheckTranscriptionStatusJob: recording 2696 → AssemblyAI status=completed (check #0)  
[2026-07-28 15:35:35] production.INFO: CheckTranscriptionStatusJob: completed for recording 2696 after 0 checks.  
[2026-07-28 15:35:35] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2696. {"status":404,"body":"Not found"} 
[2026-07-28 15:35:36] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=institution) for recording 2696.  
[2026-07-28 15:36:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} 
[2026-07-28 15:36:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} 
[2026-07-28 15:36:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 15:37:34] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA47d05da5f7570a2cc5e2b9941ec28f2c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3896"} 
[2026-07-28 15:37:34] production.DEBUG: TwilioController: handleOutbound {"call_id":3896,"CallSid":"CA47d05da5f7570a2cc5e2b9941ec28f2c","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA47d05da5f7570a2cc5e2b9941ec28f2c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3896"}} 
[2026-07-28 15:37:57] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 15:38:08] production.INFO: ExtractMessageAttachmentsJob: attachment 10093 (image001.png) skipped — unsupported type.  
[2026-07-28 15:38:10] production.INFO: ClassifyInboundEmailJob: message 13484 classified as 'dsar_response' (high).  
[2026-07-28 15:38:10] production.INFO: FindRelatedDsarJob: message 13484 matched via regex reference 'DSAR-20260608-872E21' → DSAR 3179.  
[2026-07-28 15:38:12] production.INFO: FindRelatedDsarJob: message 13484 response_type=info_requested.  
[2026-07-28 15:38:12] production.INFO: FindRelatedDsarJob: message 13484 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=3179).  
[2026-07-28 15:38:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} 
[2026-07-28 15:38:47] production.INFO: AutoTranscribeRecordingJob: submitted recording 2697 → AssemblyAI 46a97c4f-1e83-4a9c-ac94-a6741fbe083f  
[2026-07-28 15:39:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 15:39:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 15:39:45] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA45c2bdadc3599f037748a7f0444d5c6e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3897"} 
[2026-07-28 15:39:45] production.DEBUG: TwilioController: handleOutbound {"call_id":3897,"CallSid":"CA45c2bdadc3599f037748a7f0444d5c6e","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA45c2bdadc3599f037748a7f0444d5c6e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3897"}} 
[2026-07-28 15:39:50] production.DEBUG: CheckTranscriptionStatusJob: recording 2697 → AssemblyAI status=completed (check #0)  
[2026-07-28 15:39:51] production.INFO: CheckTranscriptionStatusJob: completed for recording 2697 after 0 checks.  
[2026-07-28 15:39:52] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2697. {"status":404,"body":"Not found"} 
[2026-07-28 15:39:57] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2697  
[2026-07-28 15:40:35] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA3a79a725f544ae20865ff50e7078a9cc","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3898"} 
[2026-07-28 15:40:35] production.DEBUG: TwilioController: handleOutbound {"call_id":3898,"CallSid":"CA3a79a725f544ae20865ff50e7078a9cc","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA3a79a725f544ae20865ff50e7078a9cc","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3898"}} 
[2026-07-28 15:41:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 15:41:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 15:41:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 15:41:42] production.INFO: AutoTranscribeRecordingJob: submitted recording 2698 → AssemblyAI 1c467a06-b143-4e8d-882f-89ab07d68aac  
[2026-07-28 15:41:56] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAc27efc672d64c8f2560b3aa498197ab0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3899"} 
[2026-07-28 15:41:56] production.DEBUG: TwilioController: handleOutbound {"call_id":3899,"CallSid":"CAc27efc672d64c8f2560b3aa498197ab0","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAc27efc672d64c8f2560b3aa498197ab0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3899"}} 
[2026-07-28 15:42:32] production.INFO: AutoTranscribeRecordingJob: submitted recording 2699 → AssemblyAI 3fb8d06e-14a5-4eac-8b2c-ad39bb6202c8  
[2026-07-28 15:42:47] production.DEBUG: CheckTranscriptionStatusJob: recording 2698 → AssemblyAI status=completed (check #0)  
[2026-07-28 15:42:47] production.INFO: CheckTranscriptionStatusJob: completed for recording 2698 after 0 checks.  
[2026-07-28 15:42:47] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2698. {"status":404,"body":"Not found"} 
[2026-07-28 15:42:49] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 2698  
[2026-07-28 15:43:21] production.INFO: ClassifyInboundEmailJob: message 13487 classified as 'dsar_response' (high).  
[2026-07-28 15:43:21] production.INFO: FindRelatedDsarJob: message 13487 matched via regex reference 'DSAR-20260722-B2BB3F' → DSAR 4033.  
[2026-07-28 15:43:23] production.INFO: FindRelatedDsarJob: message 13487 response_type=acknowledgement.  
[2026-07-28 15:43:23] production.INFO: FindRelatedDsarJob: message 13487 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=4033).  
[2026-07-28 15:43:23] production.INFO: FindRelatedDsarJob: message 13487 auto-set DSAR 4033 status → acknowledged (response_type=acknowledgement).  
[2026-07-28 15:43:33] production.DEBUG: CheckTranscriptionStatusJob: recording 2699 → AssemblyAI status=completed (check #0)  
[2026-07-28 15:43:33] production.INFO: CheckTranscriptionStatusJob: completed for recording 2699 after 0 checks.  
[2026-07-28 15:43:34] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2699. {"status":404,"body":"Not found"} 
[2026-07-28 15:43:34] production.INFO: ClassifyAndScoreCallJob: skipping recording 2699 — too short to classify (duration=7s, words=24).  
[2026-07-28 15:44:22] production.INFO: ExtractMessageAttachmentsJob: attachment 10094 (Isabel McCracken 180878 - 280726.pdf) is password protected.  
[2026-07-28 15:44:25] production.INFO: ClassifyInboundEmailJob: message 13488 classified as 'dsar_response' (high).  
[2026-07-28 15:44:25] production.INFO: FindRelatedDsarJob: message 13488 matched via regex reference 'DSAR-20260630-A30428' → DSAR 3718.  
[2026-07-28 15:44:26] production.INFO: FindRelatedDsarJob: message 13488 response_type=data_provided.  
[2026-07-28 15:44:26] production.INFO: FindRelatedDsarJob: message 13488 → triage_queue=dsar_evidence (response_type=data_provided, dsar_id=3718).  
[2026-07-28 15:44:26] production.INFO: FindRelatedDsarJob: message 13488 auto-set DSAR 3718 status → completed (response_type=data_provided).  
[2026-07-28 15:45:24] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6e469f451384d8838391e386d6636d27","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3900"} 
[2026-07-28 15:45:24] production.DEBUG: TwilioController: handleOutbound {"call_id":3900,"CallSid":"CA6e469f451384d8838391e386d6636d27","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6e469f451384d8838391e386d6636d27","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3900"}} 
[2026-07-28 15:45:25] production.INFO: ClassifyInboundEmailJob: message 13489 classified as 'dsar_response' (high).  
[2026-07-28 15:45:25] production.INFO: FindRelatedDsarJob: message 13489 matched via regex reference 'DSAR-20260630-A30428' → DSAR 3718.  
[2026-07-28 15:45:27] production.INFO: FindRelatedDsarJob: message 13489 response_type=data_provided.  
[2026-07-28 15:45:27] production.INFO: FindRelatedDsarJob: message 13489 → triage_queue=dsar_evidence (response_type=data_provided, dsar_id=3718).  
[2026-07-28 15:46:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 15:46:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 15:47:40] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA6083269358dfc1f74a33b626ee8bd4e3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3901"} 
[2026-07-28 15:47:40] production.DEBUG: TwilioController: handleOutbound {"call_id":3901,"CallSid":"CA6083269358dfc1f74a33b626ee8bd4e3","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA6083269358dfc1f74a33b626ee8bd4e3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3901"}} 
[2026-07-28 15:48:55] production.INFO: AutoTranscribeRecordingJob: submitted recording 2700 → AssemblyAI 1c577863-d928-40a3-84fc-3be85e7c63d0  
[2026-07-28 15:49:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 15:49:54] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA2be6bcc79c66b600a9ad2fc073bed2d9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3902"} 
[2026-07-28 15:49:54] production.DEBUG: TwilioController: handleOutbound {"call_id":3902,"CallSid":"CA2be6bcc79c66b600a9ad2fc073bed2d9","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA2be6bcc79c66b600a9ad2fc073bed2d9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3902"}} 
[2026-07-28 15:49:56] production.DEBUG: CheckTranscriptionStatusJob: recording 2700 → AssemblyAI status=completed (check #0)  
[2026-07-28 15:49:56] production.INFO: CheckTranscriptionStatusJob: completed for recording 2700 after 0 checks.  
[2026-07-28 15:49:56] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2700. {"status":404,"body":"Not found"} 
[2026-07-28 15:49:57] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 2700  
[2026-07-28 15:51:10] production.INFO: AutoTranscribeRecordingJob: submitted recording 2701 → AssemblyAI 025db4ba-508f-4988-8f52-821d904826a3  
[2026-07-28 15:51:59] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA6cb34b54ec0ef1cc067fdd386b97398e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3903"} 
[2026-07-28 15:51:59] production.DEBUG: TwilioController: handleOutbound {"call_id":3903,"CallSid":"CA6cb34b54ec0ef1cc067fdd386b97398e","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA6cb34b54ec0ef1cc067fdd386b97398e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3903"}} 
[2026-07-28 15:52:12] production.DEBUG: CheckTranscriptionStatusJob: recording 2701 → AssemblyAI status=completed (check #0)  
[2026-07-28 15:52:12] production.INFO: CheckTranscriptionStatusJob: completed for recording 2701 after 0 checks.  
[2026-07-28 15:52:12] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2701. {"status":404,"body":"Not found"} 
[2026-07-28 15:52:13] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 2701  
[2026-07-28 15:53:51] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAf8a2940ae20f769dc267c2dab86cdd88","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3904"} 
[2026-07-28 15:53:51] production.DEBUG: TwilioController: handleOutbound {"call_id":3904,"CallSid":"CAf8a2940ae20f769dc267c2dab86cdd88","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAf8a2940ae20f769dc267c2dab86cdd88","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3904"}} 
[2026-07-28 15:54:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 15:55:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 15:57:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 15:57:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 15:59:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 16:00:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 16:01:06] production.INFO: ExtractMessageAttachmentsJob: attachment 10095 (sectra-logo.png) skipped — unsupported type.  
[2026-07-28 16:01:09] production.INFO: ClassifyInboundEmailJob: message 13498 classified as 'generic' (high).  
[2026-07-28 16:02:33] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA0e35942b1dae66ef2f808ffff72de967","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3905"} 
[2026-07-28 16:02:33] production.DEBUG: TwilioController: handleOutbound {"call_id":3905,"CallSid":"CA0e35942b1dae66ef2f808ffff72de967","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA0e35942b1dae66ef2f808ffff72de967","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3905"}} 
[2026-07-28 16:03:14] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA7b2a63bbcf43998550c35c382d152ee4","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0E3YjJhNjNiYmNmNDM5OTg1NTBjMzVjMzgyZDE1MmVlNCIsImZyb20iOiIrNDQ3NzYxNDI2MjQ5IiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NTI1MDk5NCJ9.0rMayUdl7pbFyHo_h8bRaKOmg_8JZXe-xtuFQOFtNY68-bROQAYmtZjtngsq3BZUGhrUP3GSyXvOPEQHES5dpA%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447761426249","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447761426249","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 16:03:15] production.INFO: AutoTranscribeRecordingJob: submitted recording 2702 → AssemblyAI 9ae0e0d0-be90-4b07-935f-694b8b3b452b  
[2026-07-28 16:03:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:03:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:04:16] production.DEBUG: CheckTranscriptionStatusJob: recording 2702 → AssemblyAI status=completed (check #0)  
[2026-07-28 16:04:16] production.INFO: CheckTranscriptionStatusJob: completed for recording 2702 after 0 checks.  
[2026-07-28 16:04:17] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2702. {"status":404,"body":"Not found"} 
[2026-07-28 16:04:17] production.INFO: ClassifyAndScoreCallJob: skipping recording 2702 — too short to classify (duration=25s, words=69).  
[2026-07-28 16:04:32] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA7b2a63bbcf43998550c35c382d152ee4","DialCallSid":"CA8a11c5baf4c6c514517abc58186387e1","DialCallStatus":"completed","DialCallDuration":"64"} 
[2026-07-28 16:04:42] production.INFO: AutoTranscribeRecordingJob: submitted recording 2703 → AssemblyAI 6d88ffa6-80ba-40b4-af98-6ed07e5a85b7  
[2026-07-28 16:05:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 16:05:42] production.DEBUG: CheckTranscriptionStatusJob: recording 2703 → AssemblyAI status=completed (check #0)  
[2026-07-28 16:05:42] production.INFO: CheckTranscriptionStatusJob: completed for recording 2703 after 0 checks.  
[2026-07-28 16:05:43] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2703. {"status":404,"body":"Not found"} 
[2026-07-28 16:05:43] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2703.  
[2026-07-28 16:07:04] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=general_intake) for recording 2703.  
[2026-07-28 16:07:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 16:08:06] production.DEBUG: temp/dsar-merged-af1fee37-9acb-4c54-9384-edad5f82baec.pdf  
[2026-07-28 16:08:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:08:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 16:10:11] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA360addb4ed4b24dfc259834099e03336","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3907"} 
[2026-07-28 16:10:11] production.DEBUG: TwilioController: handleOutbound {"call_id":3907,"CallSid":"CA360addb4ed4b24dfc259834099e03336","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA360addb4ed4b24dfc259834099e03336","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3907"}} 
[2026-07-28 16:11:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 16:12:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} 
[2026-07-28 16:12:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 16:13:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 16:13:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:14:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 16:16:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 16:16:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:17:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:17:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:17:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:18:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:18:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:18:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:18:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:18:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:19:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:19:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 16:19:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:20:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:20:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:21:23] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V03SH35Q5PFFHV51PB1"} 
[2026-07-28 16:21:23] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V03SH35Q5PFFHV51PB1"} 
[2026-07-28 16:21:24] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V221MZ81RHTX60TJ81Y"} 
[2026-07-28 16:21:24] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V221MZ81RHTX60TJ81Y"} 
[2026-07-28 16:21:25] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V2FWPENWH19E4MK852Y"} 
[2026-07-28 16:21:25] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V2FWPENWH19E4MK852Y"} 
[2026-07-28 16:21:25] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V2YAVD90F3WJ379MAFG"} 
[2026-07-28 16:21:25] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V2YAVD90F3WJ379MAFG"} 
[2026-07-28 16:21:26] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V5FPFRT410RPYW54CJ0"} 
[2026-07-28 16:21:26] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V5FPFRT410RPYW54CJ0"} 
[2026-07-28 16:21:27] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V6C14RW3XMVDJN6DM2T"} 
[2026-07-28 16:21:27] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V6C14RW3XMVDJN6DM2T"} 
[2026-07-28 16:21:37] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V03SH35Q5PFFHV51PB1"} 
[2026-07-28 16:21:37] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V03SH35Q5PFFHV51PB1"} 
[2026-07-28 16:21:37] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V221MZ81RHTX60TJ81Y"} 
[2026-07-28 16:21:37] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V221MZ81RHTX60TJ81Y"} 
[2026-07-28 16:21:38] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V2FWPENWH19E4MK852Y"} 
[2026-07-28 16:21:38] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V2FWPENWH19E4MK852Y"} 
[2026-07-28 16:21:38] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V2YAVD90F3WJ379MAFG"} 
[2026-07-28 16:21:38] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V2YAVD90F3WJ379MAFG"} 
[2026-07-28 16:21:39] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V5FPFRT410RPYW54CJ0"} 
[2026-07-28 16:21:39] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V5FPFRT410RPYW54CJ0"} 
[2026-07-28 16:21:40] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V6C14RW3XMVDJN6DM2T"} 
[2026-07-28 16:21:40] production.INFO: eSign webhook unmatched document {"document_id":"01KYMN1V6C14RW3XMVDJN6DM2T"} 
[2026-07-28 16:21:56] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":961,"documents":6,"has_signing_url":true} 
[2026-07-28 16:21:58] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMN1V03SH35Q5PFFHV51PB1"} 
[2026-07-28 16:21:59] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMN1V221MZ81RHTX60TJ81Y"} 
[2026-07-28 16:22:00] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMN1V2FWPENWH19E4MK852Y"} 
[2026-07-28 16:22:00] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMN1V2YAVD90F3WJ379MAFG"} 
[2026-07-28 16:22:01] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMN1V5FPFRT410RPYW54CJ0"} 
[2026-07-28 16:22:02] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMN1V6C14RW3XMVDJN6DM2T"} 
[2026-07-28 16:22:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:22:38] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V03SH35Q5PFFHV51PB1"} 
[2026-07-28 16:22:39] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V221MZ81RHTX60TJ81Y"} 
[2026-07-28 16:22:40] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V2FWPENWH19E4MK852Y"} 
[2026-07-28 16:22:41] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V2YAVD90F3WJ379MAFG"} 
[2026-07-28 16:22:41] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V5FPFRT410RPYW54CJ0"} 
[2026-07-28 16:22:42] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMN1V6C14RW3XMVDJN6DM2T"} 
[2026-07-28 16:22:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 16:22:50] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA9f21d66dc30221a51fa117ebb4dfb4fe","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3908"} 
[2026-07-28 16:22:50] production.DEBUG: TwilioController: handleOutbound {"call_id":3908,"CallSid":"CA9f21d66dc30221a51fa117ebb4dfb4fe","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA9f21d66dc30221a51fa117ebb4dfb4fe","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3908"}} 
[2026-07-28 16:22:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 16:23:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 16:24:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 16:24:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 16:24:29] production.INFO: AutoTranscribeRecordingJob: submitted recording 2704 → AssemblyAI 8ea3a1bf-6720-4d49-bce7-4a403d6a594e  
[2026-07-28 16:25:30] production.DEBUG: CheckTranscriptionStatusJob: recording 2704 → AssemblyAI status=completed (check #0)  
[2026-07-28 16:25:30] production.INFO: CheckTranscriptionStatusJob: completed for recording 2704 after 0 checks.  
[2026-07-28 16:25:31] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2704. {"status":404,"body":"Not found"} 
[2026-07-28 16:25:33] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 2704  
[2026-07-28 16:26:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} 
[2026-07-28 16:27:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:27:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 16:30:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} 
[2026-07-28 16:31:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 16:31:31] production.INFO: AutoTranscribeRecordingJob: submitted recording 2705 → AssemblyAI 826949f9-e800-4e04-82dc-1e014249a914  
[2026-07-28 16:32:33] production.DEBUG: CheckTranscriptionStatusJob: recording 2705 → AssemblyAI status=completed (check #0)  
[2026-07-28 16:32:33] production.INFO: CheckTranscriptionStatusJob: completed for recording 2705 after 0 checks.  
[2026-07-28 16:32:34] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2705. {"status":404,"body":"Not found"} 
[2026-07-28 16:32:34] production.DEBUG: ClassifyAndScoreCallJob: recording 2705 marked 'initial' by agent disposition; skipping classifier.  
[2026-07-28 16:32:39] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 2705. {"total_score":82,"risk_rating":"acceptable","has_sections":true} 
[2026-07-28 16:33:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:33:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 16:33:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} 
[2026-07-28 16:34:09] production.INFO: ClassifyInboundEmailJob: message 13507 classified as 'dsar_response' (high).  
[2026-07-28 16:34:09] production.INFO: FindRelatedDsarJob: message 13507 matched via regex reference 'DSAR-20260716-CACF67' → DSAR 3959.  
[2026-07-28 16:34:10] production.INFO: FindRelatedDsarJob: message 13507 response_type=portal_response.  
[2026-07-28 16:34:10] production.INFO: FindRelatedDsarJob: message 13507 → triage_queue=portal_response (response_type=portal_response, dsar_id=3959).  
[2026-07-28 16:34:16] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAaf5e71fd9b844a6eecf9070541b2ade9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3909"} 
[2026-07-28 16:34:16] production.DEBUG: TwilioController: handleOutbound {"call_id":3909,"CallSid":"CAaf5e71fd9b844a6eecf9070541b2ade9","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAaf5e71fd9b844a6eecf9070541b2ade9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"3909"}} 
[2026-07-28 16:35:01] production.INFO: ExtractMessageAttachmentsJob: extracted text from attachment 10096 (SAR JM.pdf).  
[2026-07-28 16:35:03] production.INFO: ClassifyInboundEmailJob: message 13508 classified as 'dsar_response' (high).  
[2026-07-28 16:35:03] production.INFO: FindRelatedDsarJob: message 13508 matched via regex reference 'DSAR-20260716-CACF67' → DSAR 3959.  
[2026-07-28 16:35:05] production.INFO: FindRelatedDsarJob: message 13508 response_type=data_provided.  
[2026-07-28 16:35:05] production.INFO: FindRelatedDsarJob: message 13508 → triage_queue=dsar_evidence (response_type=data_provided, dsar_id=3959).  
[2026-07-28 16:35:06] production.INFO: FindRelatedDsarJob: message 13508 auto-set DSAR 3959 status → completed (response_type=data_provided).  
[2026-07-28 16:35:34] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMN1V03SH35Q5PFFHV51PB1"} 
[2026-07-28 16:35:35] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMN1V221MZ81RHTX60TJ81Y"} 
[2026-07-28 16:35:35] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMN1V2FWPENWH19E4MK852Y"} 
[2026-07-28 16:35:36] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMN1V2YAVD90F3WJ379MAFG"} 
[2026-07-28 16:35:37] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMN1V5FPFRT410RPYW54CJ0"} 
[2026-07-28 16:35:38] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMN1V6C14RW3XMVDJN6DM2T"} 
[2026-07-28 16:36:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:41:53] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA9ca33e2db9dfad2d69a422ea6dd58da7","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0E5Y2EzM2UyZGI5ZGZhZDJkNjlhNDIyZWE2ZGQ1OGRhNyIsImZyb20iOiIrNDQ3NzU3MTk2MjMwIiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NTI1MzMxMyJ9.XRCy-ofexcefQeUei0Tbm-yQ0QG3OBfzYaTkD9zWlp6CtaSj834aY1vgAStwUBOZFhFdgoiB5i25dPbA1P6VQA%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447757196230","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447757196230","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 16:42:19] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA9ca33e2db9dfad2d69a422ea6dd58da7","DialCallSid":"CAcee9f31ce262558cf9ed9ac7051f3cc1","DialCallStatus":"no-answer","DialCallDuration":null} 
[2026-07-28 16:49:03] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFQH74VRHCYWXY0JC4P6"} 
[2026-07-28 16:49:03] production.INFO: eSign webhook unmatched document {"document_id":"01KYMPMFQH74VRHCYWXY0JC4P6"} 
[2026-07-28 16:49:04] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFS7N8K2SSPKGF1QFC1M"} 
[2026-07-28 16:49:04] production.INFO: eSign webhook unmatched document {"document_id":"01KYMPMFS7N8K2SSPKGF1QFC1M"} 
[2026-07-28 16:49:04] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFSPG9PMGRJ1WZ18XG45"} 
[2026-07-28 16:49:04] production.INFO: eSign webhook unmatched document {"document_id":"01KYMPMFSPG9PMGRJ1WZ18XG45"} 
[2026-07-28 16:49:05] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFT6Z9ZF39FVJYW90TE5"} 
[2026-07-28 16:49:05] production.INFO: eSign webhook unmatched document {"document_id":"01KYMPMFT6Z9ZF39FVJYW90TE5"} 
[2026-07-28 16:49:06] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFWQC4415R1074BJJSZ4"} 
[2026-07-28 16:49:06] production.INFO: eSign webhook unmatched document {"document_id":"01KYMPMFWQC4415R1074BJJSZ4"} 
[2026-07-28 16:49:06] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFXHP1W3H4RT9NBJC6M4"} 
[2026-07-28 16:49:06] production.INFO: eSign webhook unmatched document {"document_id":"01KYMPMFXHP1W3H4RT9NBJC6M4"} 
[2026-07-28 16:49:07] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":962,"documents":6,"has_signing_url":true} 
[2026-07-28 16:49:10] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMPMFQH74VRHCYWXY0JC4P6"} 
[2026-07-28 16:49:11] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMPMFS7N8K2SSPKGF1QFC1M"} 
[2026-07-28 16:49:11] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMPMFSPG9PMGRJ1WZ18XG45"} 
[2026-07-28 16:49:12] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMPMFT6Z9ZF39FVJYW90TE5"} 
[2026-07-28 16:49:13] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMPMFWQC4415R1074BJJSZ4"} 
[2026-07-28 16:49:13] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFQH74VRHCYWXY0JC4P6"} 
[2026-07-28 16:49:14] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFS7N8K2SSPKGF1QFC1M"} 
[2026-07-28 16:49:15] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFSPG9PMGRJ1WZ18XG45"} 
[2026-07-28 16:49:15] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFT6Z9ZF39FVJYW90TE5"} 
[2026-07-28 16:49:16] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFWQC4415R1074BJJSZ4"} 
[2026-07-28 16:49:17] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KYMPMFXHP1W3H4RT9NBJC6M4"} 
[2026-07-28 16:49:17] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KYMPMFXHP1W3H4RT9NBJC6M4"} 
[2026-07-28 16:49:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:50:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:50:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:51:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:51:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:51:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:52:18] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMPMFQH74VRHCYWXY0JC4P6"} 
[2026-07-28 16:52:19] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMPMFS7N8K2SSPKGF1QFC1M"} 
[2026-07-28 16:52:19] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMPMFSPG9PMGRJ1WZ18XG45"} 
[2026-07-28 16:52:20] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMPMFT6Z9ZF39FVJYW90TE5"} 
[2026-07-28 16:52:21] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMPMFWQC4415R1074BJJSZ4"} 
[2026-07-28 16:52:22] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KYMPMFXHP1W3H4RT9NBJC6M4"} 
[2026-07-28 16:52:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:53:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:53:07] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYMPMFQH74VRHCYWXY0JC4P6"} 
[2026-07-28 16:53:08] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYMPMFS7N8K2SSPKGF1QFC1M"} 
[2026-07-28 16:53:09] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYMPMFSPG9PMGRJ1WZ18XG45"} 
[2026-07-28 16:53:09] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYMPMFT6Z9ZF39FVJYW90TE5"} 
[2026-07-28 16:53:10] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYMPMFWQC4415R1074BJJSZ4"} 
[2026-07-28 16:53:11] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYMPMFXHP1W3H4RT9NBJC6M4"} 
[2026-07-28 16:53:11] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYMPMFQH74VRHCYWXY0JC4P6"} 
[2026-07-28 16:53:12] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYMPMFQH74VRHCYWXY0JC4P6"} 
[2026-07-28 16:53:13] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYMPMFS7N8K2SSPKGF1QFC1M"} 
[2026-07-28 16:53:13] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYMPMFS7N8K2SSPKGF1QFC1M"} 
[2026-07-28 16:53:14] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYMPMFSPG9PMGRJ1WZ18XG45"} 
[2026-07-28 16:53:15] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYMPMFSPG9PMGRJ1WZ18XG45"} 
[2026-07-28 16:53:15] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYMPMFT6Z9ZF39FVJYW90TE5"} 
[2026-07-28 16:53:16] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYMPMFT6Z9ZF39FVJYW90TE5"} 
[2026-07-28 16:53:17] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYMPMFWQC4415R1074BJJSZ4"} 
[2026-07-28 16:53:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:53:18] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYMPMFWQC4415R1074BJJSZ4"} 
[2026-07-28 16:53:18] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYMPMFXHP1W3H4RT9NBJC6M4"} 
[2026-07-28 16:53:19] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYMPMFXHP1W3H4RT9NBJC6M4"} 
[2026-07-28 16:53:20] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.36] with payload:
{
    "type": "App\\Notifications\\InitialDocumentsSignedNotification",
    "title": "Initial documents e-signed",
    "message": "Miss Margaret Stewart Dempsey e-signed 6 documents",
    "client_id": 954,
    "client_name": "Miss Margaret Stewart Dempsey",
    "documents": [
        "LOA",
        "Client Care Letter",
        "CFA",
        "Part 1",
        "Part 2",
        "Part 2 Extra"
    ],
    "id": "0adeca2a-8a71-44d4-8e95-d87d558ce603",
    "socket": null
}  
[2026-07-28 16:53:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:54:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} 
[2026-07-28 16:54:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:54:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:54:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:54:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:55:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:55:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:55:08] production.INFO: AutoTranscribeRecordingJob: submitted recording 2706 → AssemblyAI f90304bd-2c36-40bf-9589-4934359b09ad  
[2026-07-28 16:55:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 16:56:10] production.DEBUG: CheckTranscriptionStatusJob: recording 2706 → AssemblyAI status=completed (check #0)  
[2026-07-28 16:56:10] production.INFO: CheckTranscriptionStatusJob: completed for recording 2706 after 0 checks.  
[2026-07-28 16:56:10] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 2706. {"status":404,"body":"Not found"} 
[2026-07-28 16:56:10] production.DEBUG: ClassifyAndScoreCallJob: recording 2706 marked 'initial' by agent disposition; skipping classifier.  
[2026-07-28 16:56:15] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 2706. {"total_score":94,"risk_rating":"low_risk","has_sections":true} 
[2026-07-28 16:59:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 17:00:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 17:00:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 17:01:01] production.INFO: ClassifyInboundEmailJob: message 13519 classified as 'generic' (high).  
[2026-07-28 17:01:28] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13519 (client 954, 1 handler(s)).  
[2026-07-28 17:02:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 17:03:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 17:03:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 17:04:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 17:04:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 17:04:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 17:06:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 17:08:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 17:09:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} 
[2026-07-28 17:11:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 17:12:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} 
[2026-07-28 17:13:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 17:13:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 17:24:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 17:24:36] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13520 (client 400, 1 handler(s)).  
[2026-07-28 17:24:36] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.1] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100400",
    "client_id": 400,
    "client_name": "Mr Ryan Mudie",
    "message_id": 13520,
    "id": "6962c623-4b41-4b88-a56e-c8a0d095b249",
    "socket": null
}  
[2026-07-28 17:24:36] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.2] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100400",
    "client_id": 400,
    "client_name": "Mr Ryan Mudie",
    "message_id": 13520,
    "id": "c45e7491-01ef-47f8-be9f-acf28306313b",
    "socket": null
}  
[2026-07-28 17:24:36] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.3] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100400",
    "client_id": 400,
    "client_name": "Mr Ryan Mudie",
    "message_id": 13520,
    "id": "f6acb144-3ed6-41cc-bddc-01e83087dcaa",
    "socket": null
}  
[2026-07-28 17:24:36] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.4] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100400",
    "client_id": 400,
    "client_name": "Mr Ryan Mudie",
    "message_id": 13520,
    "id": "7228a495-3d57-4869-b3b0-b3ff6bd21367",
    "socket": null
}  
[2026-07-28 17:24:36] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.20] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100400",
    "client_id": 400,
    "client_name": "Mr Ryan Mudie",
    "message_id": 13520,
    "id": "c2bb9562-08a0-4582-9b09-3c73ef21aa32",
    "socket": null
}  
[2026-07-28 17:24:36] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.22] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100400",
    "client_id": 400,
    "client_name": "Mr Ryan Mudie",
    "message_id": 13520,
    "id": "8b0687b9-121a-423a-9d7a-198d038aa897",
    "socket": null
}  
[2026-07-28 17:24:36] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.34] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100400",
    "client_id": 400,
    "client_name": "Mr Ryan Mudie",
    "message_id": 13520,
    "id": "75464bcf-45fd-49b0-b2a4-2c4aea95febb",
    "socket": null
}  
[2026-07-28 17:24:39] production.INFO: ClassifyInboundEmailJob: message 13520 classified as 'generic' (high).  
[2026-07-28 17:29:06] production.INFO: ExtractMessageAttachmentsJob: attachment 10101 (image003.png) skipped — unsupported type.  
[2026-07-28 17:29:06] production.INFO: ExtractMessageAttachmentsJob: attachment 10102 (image004.png) skipped — unsupported type.  
[2026-07-28 17:29:06] production.INFO: ExtractMessageAttachmentsJob: attachment 10103 (image005.png) skipped — unsupported type.  
[2026-07-28 17:29:06] production.INFO: ExtractMessageAttachmentsJob: attachment 10104 (image006.jpg) skipped — unsupported type.  
[2026-07-28 17:29:06] production.INFO: ExtractMessageAttachmentsJob: attachment 10105 (image007.png) skipped — unsupported type.  
[2026-07-28 17:29:06] production.INFO: ExtractMessageAttachmentsJob: attachment 10106 (image008.jpg) skipped — unsupported type.  
[2026-07-28 17:29:10] production.INFO: ClassifyInboundEmailJob: message 13521 classified as 'dsar_response' (high).  
[2026-07-28 17:29:11] production.INFO: FindRelatedDsarJob: message 13521 matched via regex reference 'DSAR-20260625-B68EC3' → DSAR 3615.  
[2026-07-28 17:29:13] production.INFO: FindRelatedDsarJob: message 13521 response_type=no_record.  
[2026-07-28 17:29:13] production.INFO: FindRelatedDsarJob: message 13521 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=3615).  
[2026-07-28 17:29:13] production.INFO: FindRelatedDsarJob: message 13521 auto-set DSAR 3615 status → no records (response_type=no_record).  
[2026-07-28 17:31:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 17:37:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 17:45:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 17:53:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 17:58:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 18:00:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 18:03:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 18:03:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 18:11:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} 
[2026-07-28 18:12:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 18:23:57] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 18:30:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 18:40:39] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":"Belfast City","ToZip":null,"CallSid":"CAb231b80dc37da8e1b29b325a195fddaa","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FiMjMxYjgwZGMzN2RhOGUxYjI5YjMyNWExOTVmZGRhYSIsImZyb20iOiIrNDQyODkwODkxODcwIiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NTI2MDQzOCJ9.Qe_1mIQT-ksmzWhAxJSfdTOVNNKxuxWbwihQUP3ii4NMaO5soviju84z4d7WDWRbFZdXpuhbHo_3HlaZAbTSfw%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+442890891870","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+442890891870","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":"Belfast City"} 
[2026-07-28 18:58:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 19:12:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 19:23:48] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 19:30:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 19:40:03] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 13532 (client 233, 1 handler(s)).  
[2026-07-28 19:40:03] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.1] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100233",
    "client_id": 233,
    "client_name": "Mr David Beavers",
    "message_id": 13532,
    "id": "6544fa21-fe80-4aee-ac5d-9b6f15b87d55",
    "socket": null
}  
[2026-07-28 19:40:03] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.2] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100233",
    "client_id": 233,
    "client_name": "Mr David Beavers",
    "message_id": 13532,
    "id": "c0bbe39e-ce5c-47e4-a969-42a582ace2ef",
    "socket": null
}  
[2026-07-28 19:40:03] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.3] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100233",
    "client_id": 233,
    "client_name": "Mr David Beavers",
    "message_id": 13532,
    "id": "49cbb5db-ca9a-41ce-8df1-40002b3606f3",
    "socket": null
}  
[2026-07-28 19:40:03] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.4] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100233",
    "client_id": 233,
    "client_name": "Mr David Beavers",
    "message_id": 13532,
    "id": "9734e08a-bd12-435e-bcb0-49e6b388a94e",
    "socket": null
}  
[2026-07-28 19:40:03] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.20] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100233",
    "client_id": 233,
    "client_name": "Mr David Beavers",
    "message_id": 13532,
    "id": "0b648737-d025-4809-8c18-663f0a8f39ee",
    "socket": null
}  
[2026-07-28 19:40:03] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.22] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100233",
    "client_id": 233,
    "client_name": "Mr David Beavers",
    "message_id": 13532,
    "id": "f668dac3-03f6-4ecf-889f-eecd06cc1966",
    "socket": null
}  
[2026-07-28 19:40:03] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.34] with payload:
{
    "type": "App\\Notifications\\InboundClientEmailNotification",
    "title": "New Email from Client",
    "message": "Re: MMA Legal Limited - Your Reference: 100233",
    "client_id": 233,
    "client_name": "Mr David Beavers",
    "message_id": 13532,
    "id": "7bbc1b7c-9b51-46aa-bb01-8a827e098810",
    "socket": null
}  
[2026-07-28 19:40:06] production.INFO: ClassifyInboundEmailJob: message 13532 classified as 'generic' (high).  
[2026-07-28 19:58:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_1"} 
[2026-07-28 20:12:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 20:23:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 20:30:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 21:12:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 21:23:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 21:30:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 22:09:21] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 1797  
[2026-07-28 22:12:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 22:23:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 22:30:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} 
[2026-07-28 22:30:19] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAdfefa92dd5414092a94e0b6fca320b66","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FkZmVmYTkyZGQ1NDE0MDkyYTk0ZTBiNmZjYTMyMGI2NiIsImZyb20iOiIrNDQ3NTY1NDk0NDE2IiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NTI3NDIxOSJ9.wuTJ1SVVeQtHcZS0wpLfCUTWjy6rHeoUwz1jfspz6bJjrmrHzTmd__FT3q_EH0xyczlfc3VWbOXd1zWFpNQwpw%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447565494416","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447565494416","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} 
[2026-07-28 23:12:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 23:23:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} 
[2026-07-28 23:30:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"}