[2026-08-01 00:00:52] production.INFO: ClassifyInboundEmailJob: message 14360 classified as 'dsar_response' (high).  
[2026-08-01 00:00:53] production.INFO: FindRelatedDsarJob: message 14360 — dsar_ref='', inst_ref='IR5864'.  
[2026-08-01 00:00:57] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KY4EQ49HEGFRSETQ4HNFTNQ6"} 
[2026-08-01 00:00:58] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KY4EQ4B8FX775GEFGB6GTFNW"} 
[2026-08-01 00:00:59] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KY4EQ4BP27MNJKKPWHHEHEKS"} 
[2026-08-01 00:01:00] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KY4EQ4C7XDGZH5BNJ0AF2FY8"} 
[2026-08-01 00:01:02] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KY4EQ4EBZN52F158F74175PN"} 
[2026-08-01 00:01:02] production.INFO: FindRelatedDsarJob: message 14360 — AI matcher dsar_id=2075, confidence=medium.  
[2026-08-01 00:01:02] production.INFO: FindRelatedDsarJob: message 14360 linked to DSAR 2075.  
[2026-08-01 00:01:02] production.INFO: FindRelatedDsarJob: saved receiver_reference 'IR5864' for DSAR 2075.  
[2026-08-01 00:01:04] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KY4EQ4FB6831ZZZP0BMB20GX"} 
[2026-08-01 00:01:04] production.INFO: FindRelatedDsarJob: message 14360 response_type=acknowledgement.  
[2026-08-01 00:01:05] production.INFO: FindRelatedDsarJob: message 14360 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=2075).  
[2026-08-01 00:01:05] production.INFO: FindRelatedDsarJob: message 14360 auto-set DSAR 2075 status → acknowledged (response_type=acknowledgement).  
[2026-08-01 00:01:05] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KY4EQ4FX1PZZ3WBPC862BK93"} 
[2026-08-01 00:01:05] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KY4EQ4GPMVF1MPKP8T8E23WR"} 
[2026-08-01 00:01:06] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KY4EQ4H8XT6PQES9B433STGH"} 
[2026-08-01 00:24:47] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KY4EQ49HEGFRSETQ4HNFTNQ6"} 
[2026-08-01 00:24:48] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KY4EQ4B8FX775GEFGB6GTFNW"} 
[2026-08-01 00:24:49] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KY4EQ4BP27MNJKKPWHHEHEKS"} 
[2026-08-01 00:24:49] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KY4EQ4C7XDGZH5BNJ0AF2FY8"} 
[2026-08-01 00:24:50] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KY4EQ4EBZN52F158F74175PN"} 
[2026-08-01 00:24:51] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KY4EQ4FB6831ZZZP0BMB20GX"} 
[2026-08-01 00:24:52] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KY4EQ4FX1PZZ3WBPC862BK93"} 
[2026-08-01 00:24:52] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KY4EQ4GPMVF1MPKP8T8E23WR"} 
[2026-08-01 00:24:53] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KY4EQ4H8XT6PQES9B433STGH"} 
[2026-08-01 00:24:53] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KY4EQ49HEGFRSETQ4HNFTNQ6"} 
[2026-08-01 00:24:54] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KY4EQ49HEGFRSETQ4HNFTNQ6"} 
[2026-08-01 00:24:55] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KY4EQ4B8FX775GEFGB6GTFNW"} 
[2026-08-01 00:24:55] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KY4EQ4B8FX775GEFGB6GTFNW"} 
[2026-08-01 00:24:56] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KY4EQ4BP27MNJKKPWHHEHEKS"} 
[2026-08-01 00:24:57] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KY4EQ4BP27MNJKKPWHHEHEKS"} 
[2026-08-01 00:24:58] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KY4EQ4C7XDGZH5BNJ0AF2FY8"} 
[2026-08-01 00:24:58] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KY4EQ4C7XDGZH5BNJ0AF2FY8"} 
[2026-08-01 00:24:59] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KY4EQ4EBZN52F158F74175PN"} 
[2026-08-01 00:25:00] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KY4EQ4EBZN52F158F74175PN"} 
[2026-08-01 00:25:00] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KY4EQ4FB6831ZZZP0BMB20GX"} 
[2026-08-01 00:25:01] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KY4EQ4FB6831ZZZP0BMB20GX"} 
[2026-08-01 00:25:02] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KY4EQ4FX1PZZ3WBPC862BK93"} 
[2026-08-01 00:25:03] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KY4EQ4FX1PZZ3WBPC862BK93"} 
[2026-08-01 00:25:03] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KY4EQ4GPMVF1MPKP8T8E23WR"} 
[2026-08-01 00:25:04] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KY4EQ4GPMVF1MPKP8T8E23WR"} 
[2026-08-01 00:25:05] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KY4EQ4H8XT6PQES9B433STGH"} 
[2026-08-01 00:25:05] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KY4EQ4H8XT6PQES9B433STGH"} 
[2026-08-01 00:25:07] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.36] with payload:
{
    "type": "App\\Notifications\\InitialDocumentsSignedNotification",
    "title": "Initial documents e-signed",
    "message": "Miss Lyndsey Margaret Urquhart e-signed 9 documents",
    "client_id": 1077,
    "client_name": "Miss Lyndsey Margaret Urquhart",
    "documents": [
        "LOA",
        "Client Care Letter",
        "CFA",
        "Part 1",
        "Part 2",
        "Part 2 Extra",
        "Part 2 Extra",
        "Part 2 Extra",
        "Part 2 Extra"
    ],
    "id": "0ef441db-476f-4585-81e1-3ed3c8e20314",
    "socket": null
}  
[2026-08-01 08:10:07] production.INFO: ClassifyInboundEmailJob: message 14371 classified as 'generic' (medium).  
[2026-08-01 11:10:49] production.INFO: ClassifyInboundEmailJob: message 14377 classified as 'generic' (high).  
[2026-08-01 15:17:50] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KYVT9PK3S3FTFZT9FMKCXZAH"} 
[2026-08-01 15:17:51] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KYVT9PK3S3FTFZT9FMKCXZAH"} 
[2026-08-01 15:17:51] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KYVT9PK3S3FTFZT9FMKCXZAH"} 
[2026-08-01 15:17:53] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.36] with payload:
{
    "type": "App\\Notifications\\InitialDocumentsSignedNotification",
    "title": "Initial documents e-signed",
    "message": "Mr William Clabby e-signed 1 document",
    "client_id": 1257,
    "client_name": "Mr William Clabby",
    "documents": [
        "Part 2 Extra"
    ],
    "id": "6df8fbbc-a011-4333-9c6e-1bd04d2d9e2e",
    "socket": null
}  
[2026-08-01 16:05:07] production.INFO: ExtractMessageAttachmentsJob: attachment 10451 (IMG_2880.png) skipped — unsupported type.  
[2026-08-01 16:05:07] production.INFO: ExtractMessageAttachmentsJob: attachment 10452 (Image_260730_165615.jpeg) skipped — unsupported type.  
[2026-08-01 16:05:07] production.INFO: ExtractMessageAttachmentsJob: attachment 10453 (Image_260730_165633.jpeg) skipped — unsupported type.  
[2026-08-01 16:05:10] production.INFO: ClassifyInboundEmailJob: message 14388 classified as 'dsar_response' (high).  
[2026-08-01 16:05:13] production.INFO: FindRelatedDsarJob: message 14388 — dsar_ref='', inst_ref='101238'.  
[2026-08-01 16:05:22] production.INFO: FindRelatedDsarJob: message 14388 — AI matcher dsar_id=, confidence=low.  
[2026-08-01 16:05:22] production.INFO: FindRelatedDsarJob: message 14388 — extracted reference '101238' but no DSAR matched.  
[2026-08-01 16:05:24] production.INFO: FindRelatedDsarJob: message 14388 response_type=info_requested.  
[2026-08-01 16:05:24] production.INFO: FindRelatedDsarJob: message 14388 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=none).  
[2026-08-01 16:05:30] production.INFO: ExtractMessageAttachmentsJob: attachment 10454 (Image_260730_165615.jpeg) skipped — unsupported type.  
[2026-08-01 16:05:30] production.INFO: ExtractMessageAttachmentsJob: attachment 10455 (Image_260730_165633.jpeg) skipped — unsupported type.  
[2026-08-01 16:05:30] production.INFO: ExtractMessageAttachmentsJob: attachment 10456 (IMG_2881.png) skipped — unsupported type.  
[2026-08-01 16:05:30] production.INFO: ExtractMessageAttachmentsJob: attachment 10457 (IMG_2880.png) skipped — unsupported type.  
[2026-08-01 16:05:32] production.INFO: ClassifyInboundEmailJob: message 14389 classified as 'dsar_response' (high).  
[2026-08-01 16:05:35] production.INFO: FindRelatedDsarJob: message 14389 — dsar_ref='', inst_ref='101238'.  
[2026-08-01 16:05:43] production.INFO: FindRelatedDsarJob: message 14389 — AI matcher dsar_id=, confidence=low.  
[2026-08-01 16:05:43] production.INFO: FindRelatedDsarJob: message 14389 — extracted reference '101238' but no DSAR matched.  
[2026-08-01 16:05:45] production.INFO: FindRelatedDsarJob: message 14389 response_type=info_requested.  
[2026-08-01 16:05:45] production.INFO: FindRelatedDsarJob: message 14389 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=none).  
[2026-08-01 16:05:45] production.INFO: ExtractMessageAttachmentsJob: attachment 10458 (IMG_2881.png) skipped — unsupported type.  
[2026-08-01 16:05:45] production.INFO: ExtractMessageAttachmentsJob: attachment 10459 (Image_260730_165615.jpeg) skipped — unsupported type.  
[2026-08-01 16:05:45] production.INFO: ExtractMessageAttachmentsJob: attachment 10460 (Image_260730_165633.jpeg) skipped — unsupported type.  
[2026-08-01 16:05:45] production.INFO: ExtractMessageAttachmentsJob: attachment 10461 (IMG_2880.png) skipped — unsupported type.  
[2026-08-01 16:05:47] production.INFO: ClassifyInboundEmailJob: message 14390 classified as 'dsar_response' (high).  
[2026-08-01 16:05:52] production.INFO: FindRelatedDsarJob: message 14390 — dsar_ref='', inst_ref='101238'.  
[2026-08-01 16:05:57] production.INFO: FindRelatedDsarJob: message 14390 — AI matcher dsar_id=, confidence=low.  
[2026-08-01 16:05:57] production.INFO: FindRelatedDsarJob: message 14390 — extracted reference '101238' but no DSAR matched.  
[2026-08-01 16:05:59] production.INFO: FindRelatedDsarJob: message 14390 response_type=info_requested.  
[2026-08-01 16:05:59] production.INFO: FindRelatedDsarJob: message 14390 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=none).  
[2026-08-01 17:22:54] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":"Belfast City","ToZip":null,"CallSid":"CA7d60b1491e86d05d92d297a45d0daff5","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0E3ZDYwYjE0OTFlODZkMDVkOTJkMjk3YTQ1ZDBkYWZmNSIsImZyb20iOiIrNDQyODkwODkxODcwIiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NTYwMTM3MyJ9.EgE59BzBWz0AJ6aeLBZ0Np30okk85jpztMh3K75_-cUHcUmdl_KaRD5kjFKexcgWQRIVz7JG-nZZMs7vF4bIVg%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+442890891870","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+442890891870","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":"Belfast City"}